Smith Haven Chrysler Jeep Dodge Ram

Buyer BEWARE!!! Based on my experience, Smith Haven Ram is the worst kind of dealership. Nice to your face, then they will try to sneak around behind you and take you Based on my experience, Smith Haven Ram is the worst kind of dealership. Nice to your face, then they will try to sneak around behind you and take your wallet. The salesman I dealt with was great...very nice, and straight forward. However, once the "sales manager" got himself involved, it became clear what kind of establishment Smith Haven really was. He was very slick. Craftily, they baited me by bringing me back into the dealership with promises (written) of the deal we had worked on for a little more than a week, then once there, switched me from a 2015, to a leftover 2014 truck at the last minute. Classic move! Then, after finalizing our deal and running my credit, he made up totally different numbers and put them on the buy order!!! He told me I wasn't entitled to the manufacturer's end of the year rebates/incentives, and tried to sneak another fee passed me, after telling me to my face that there were absolutely NO MORE fees. (As if the fee they charge for "storing all their files and paperwork at an offsite location" wasn't absurd enough!) The best was when I told the salesman that the numbers were all wrong, the "sales manager" came back with the same fantasy buy order, and said, "I just need you to sign this real quick, then we can get your truck prepped and get you on your way". Like I would magically sign the made up buy order for him, when I refused to sign it for my salesman?! At best, his actions were deceptive and dishonest. I guess he thought I wouldn't catch him? Or maybe he thought I wouldn't dare walk away from a deal after 3.5 torturous hours at the dealership? (Another classic old time trick...keep the customer there for as long as possible and wear them down). Did he think I wouldn't disappoint my son who excitedly sat with me through the whole ordeal? Whatever the case, he was wrong. I caught him, and I walked. The general manager later pretended to care about my experience, but never bothered to actually speak to me. A few rounds of phone tag, and he lost interest. He "investigated" by speaking with his "sales manager" and declared that he was "on the up and up". Be very aware folks! Do not let your guard down for one second in that place. They will try every trick in the dirty car salesman book. More

Outstanding service The entire team, especially Mary and Mike made my buying experience from this dealership a pleasure. They extended themselves, working well past closi The entire team, especially Mary and Mike made my buying experience from this dealership a pleasure. They extended themselves, working well past closing to make me happy and be able to take my car home that night. They handled every aspect of my purchase and all I had to do was sign. This dealership clearly understands the importance of developing customer loyalty through outstanding customer service. Highly recommend them to everyone. More

Great dealership Went in got great salesman very nice and polite got me just what I wanted. Also the finance manager Adam was very helpful and worked with me and my wi Went in got great salesman very nice and polite got me just what I wanted. Also the finance manager Adam was very helpful and worked with me and my wife. More

Excellent service Very pleased with my experience here. Got everything I wanted and at a great price. Will definitely be coming back in the future - they will bend over Very pleased with my experience here. Got everything I wanted and at a great price. Will definitely be coming back in the future - they will bend over backwards to make sure you are happy! More

Pleasant experience The sales team (Paul Garritano & Joe Marcos) was very professional and helpful. Good price. Walked in four hours later left with my new vehicle. I wo The sales team (Paul Garritano & Joe Marcos) was very professional and helpful. Good price. Walked in four hours later left with my new vehicle. I would recommend this dealer. Also Adam was very nice working out the details. More

Pleasant and organized It was a smooth pleasant process considering giving back one lease end vehicle and deciding then picking out a new one all in one visit and going home It was a smooth pleasant process considering giving back one lease end vehicle and deciding then picking out a new one all in one visit and going home with a new jeep ! John Bartlett was very patient and was very helpfull all thru the process and mgr Dave was my initial contact over the phone and set me up with the right salesperson. More

Great dealership experience for a first time buyer They were awesome and did not pressure me in any way. Got me a great deal with the banks with rates lower than I had when I first got a credit card wh They were awesome and did not pressure me in any way. Got me a great deal with the banks with rates lower than I had when I first got a credit card which was really cool. I went by myself and in no way felt cheated. You get copies of everything and they call to check that all is well with you and your new or used vehicle. I highly recommend them and the service this place provides. More

Nice and pleasant experience. My sales person was Michael Horan. He was very professional and Knowledgeable. Felt like I got a good price. Would recommend this Dealer ! Four hours My sales person was Michael Horan. He was very professional and Knowledgeable. Felt like I got a good price. Would recommend this Dealer ! Four hours and drove home with truck! More

miserable service experience I WANT TO PREFACE THIS REVIEW BY STATING THAT THE SALES TEAM AT THIS DEALERSHIP IS TOP NOTCH!!! IF THEY HAD A NEW SERVICE DEPARTMENT, THE DEALERSHIP W I WANT TO PREFACE THIS REVIEW BY STATING THAT THE SALES TEAM AT THIS DEALERSHIP IS TOP NOTCH!!! IF THEY HAD A NEW SERVICE DEPARTMENT, THE DEALERSHIP WOULD BE AMONG THE BEST...I have purchased and leased vehicles from this dealership, as have members of my family.. We love the sales team, but the consistently terrible service experiences have ensured that we will take our new vehicle needs elsewhere.... Dec 10, 2014 - Dec 16, 2014 --- Terrible experience as always at this service department... 2013 Jeep Wrangler (leased from here) with 28k miles and the clutch began to slip on Monday.. Was slight at first and worsened by Wednesday.. Drove it in on Wednesday to speak to service about the problem... First response from the service adviser was "that's NOT gonna be covered by your warranty"...Of course I questioned why, I have never had the vehicle off road, never on the beach, and baby it... Hardly ever even downshift... 28k miles is too soon for a clutch to go... could have been any number of components that would cause the slipping I was experiencing... But the adviser said " doesn't matter, it could have 4k miles on it, Chrysler wont cover it under warranty".. He then asked me if I had an appointment, which I told him I did not... He glumly told me that the next available appointment slot would be in 3 weeks... Seriously?!?! I have a clutch that is progressively slipping more each day, probably wouldn't be driveable within the next day or two, and he's telling me to book an appointment 3 weeks out!?! I said "are you kidding me?, I just told you that the vehicle is losing its clutch and wont be driveable much longer" and he replied "what do you want me to do, lie to you?"... So, where do you go from there? I left, very angry... I returned the next day (Thursday) and spoke to a different advisor, who offered that they could take it in and have a look, couldn't promise how long it might take to get to it, but they would take it in under "emergency circumstances".... He also reiterated that the manufacturer would most likely NOT cover the repair under warranty... AND told me that it would take 4-5 hours of labor to gain access to inspect the clutch assembly... WOW, really? And that once that 4-5 hours of labor was expended, they would let me know what the repair might entail and if it would be covered by warranty... Friday morning at 9:00am, I received a call from the advisor with an update.. he said that they examined the clutch and it was worn and that it would not be covered by warranty... Did I want to have them continue the job?... If so, the 4-5 hours of labor would be built into the total job with an expected cost of approx $2500!... My first thought was, its only 9am, what time did the technician get in so as to accomplish 4-5 hours of labor on my vehicle to be completed by 9am? I put that aside... I was still infuriated that Chrysler would not honor the warranty for this repair... According to the Service Advisor, 28k mile was very low for a clutch to "burn out" but, it would not be covered.. so, I had to bite the bullet and have them proceed with the repair... I asked that while they had the jeep there, if he could also change a fog light that had burned out.. He added it to the scope of work...Later in the day,I called to check on the status of the job... As it turned out, they did not have the parts and had to order them... I was told they hoped to have the parts in by Monday and complete the job once the parts came in... Great!... On Monday, I called around noon... I held for 9 minutes waiting and finally hung up... I called back an hour later, was put on hold, and 7 minutes later, I was told that my advisor was unavailable and would call me back... He never called.. I called back towards the end of the day, finally connected wit the advisor who told me that the parts still didnt come in and they should be in tomorrow (Tuesday)... I called on Tuesday and the advisor confirmed the parts made it in and that they would try to get the repair done that day... As it turned out, the repair was done... When I went to pick up my Jeep, the advisor (the original one, who told me to come back in three weeks) was the only service employee there... He reviewed the bill with me and mentioned that in addition to the clutch assembly being replaced, there were a series of bolts on the bell housing that needed to be replaced because they were sheered... WOULDNT THAT AT A MINIMUM, RAISE SUSPICION AS TO WHAT MAY HAVE LEAD TO THE SHORT LIFE OF MY CLUTCH?!?!? AND WOULDNT THAT SUGGEST SOMETHING WAS AWRY?!?! When I first leased this vehicle, and went for my first oil change, it was brought to my attention that the oil plug was also sheered... They had to be very careful in removing it so as not to strip the fitting...They replaced the plug at that time.... Anyway, I review the RO with the advisor and notice that the fog light replacement was not on the order! The one minor thing I requested was not even done! And while he was processing my credit card payment I ask, how often do these clutches wear so fast? and he says, with a smirk, "they never do".. So, if my case is so unique, why wasn't it presented to Chrysler for warranty consideration? Rude, unresponsive and unprofessional cluster of characters at this service department... I will stay very clear of this service department for any future service issues, and I will be taking up this awful experience and warranty coverage issue directly to Chrysler! More