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Smith Haven Chrysler Jeep Dodge Ram
Saint James, NY
739 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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September 10, 2015
Labor Day Purchases Went in with my fiancee and we traded in two vehicles and drove out with two dodges. One ram 1500 Big Horn and one durango. Made an inquiry online Went in with my fiancee and we traded in two vehicles and drove out with two dodges. One ram 1500 Big Horn and one durango. Made an inquiry online and heard back from stephen very quickly. Went down and met with Ben who was honest and very helpful. Even though it was very busy, we were still given lots of attention and taken care of in a reasonable manner. Once we got to finance, Rich was very nice and insightful. It was nice to walk into finance and the numbers still be the same that we agreed upon previously. Would definitely recommend to family and friends and will be returning when in the market again. More
by jam3886
Employees Worked With
Steve Ciattei, Ben Schneider, Richard Kaspereit
September 09, 2015
Alex Johnson I can't say enough about your sales person Alex Johnson he has wonderful customer service qualities . We felt at ease and not under pressure and he wa I can't say enough about your sales person Alex Johnson he has wonderful customer service qualities . We felt at ease and not under pressure and he was very knowledgeable and helpful with all our questions. It made it easier for us to make a decision to buy a Jeep that day. He suggested that we take a walk onto lot and see what was available . He was extremely positive , helpful, great energy which in turn made our experience at Smith Haven Chrysler Dodge Jeep one that would recommend. A big Thanks to Dan Goggin as well , he was extremely courteous , knowledgeable and worked out the details with Alex in which we could purchase the Jeep . Also a Thank You to Dominic in the Financial Dept who helped with extended warranty and explaining in detail our questions . There is a great team effort at Smith Haven Chrysler Dodge Jeep , a 5 Star review or higher for all. More
by luvthejeep
Employees Worked With
Alex Johnson, Dominic Galgano, Dan Goggin
September 05, 2015
Outgoing, professional, knowledgeable and courteous Go see Lauren at Smithaven Dodge, Jeep. She above and beyond to get me into a car. My credit sucks and she did everything in her power to make the dea Go see Lauren at Smithaven Dodge, Jeep. She above and beyond to get me into a car. My credit sucks and she did everything in her power to make the deal work. She has a customer for life.. More
by Lupop72
Employees Worked With
Author Maldonado , Lauren Fleming
September 04, 2015
Worst experience ever I had my Jeep serviced here this week and left feeling violated and dismissed by the whole experience. When I went to pick up my vehicle from being I had my Jeep serviced here this week and left feeling violated and dismissed by the whole experience. When I went to pick up my vehicle from being serviced I noticed several papers strewn across the passenger’s side floor. When I dropped off the vehicle there were no papers on the passenger’s side floor. When I picked them up to see what they were I noticed one was a receipt to a hotel that I recently was a guest. I know this receipt was in my glove box since the day prior I pulled out the green vehicle booklet that came with the vehicle to find the telephone number of the service department and the receipt was on top. When I put the green booklet back in the glove box I put it on top of the receipt and other papers in my glove box. I took the papers and went inside the sales floor to speak to the manager. When I asked the person who identified themselves as a manager why my paper work was thrown on the floor and why someone went into my glove box his answer was 'I don't know'. I then told him I felt I need an explanation and that can he find out and get back to me. He took a picture of my receipt from the service and indicated that I would get a call the next day. I did receive a call from the service manager and he explained to me that the technician had to move the papers since the center console needed to be removed and that the documents were placed on the seat. I explained the paperwork was in the glove box and not the center console and the papers were strewn on the passenger’s side floor and not the seat. I expressed my concern that my personal information was being compromised since there was no reason for anyone to go into the glove box and remove anything from there. At this point he basically said that he would take the word of his associate who has worked with him for 9 years and not of his paying customer as to where the documents first resided (glove box/center console/seat/floor). I asked to speak to the manager and was told by the service manager I would have to call him. The manger was not on duty that day so I left a message to call me back that I felt violated that my personal materials were compromised when my vehicle was in their care. He did call me back and as with the service manager indicated he took the word of his associate who worked with him for 10 years (slight discrepancy) and not his customer and also expressed that I was exaggerating the situation. I also expressed to this manager that if I knew my personal information was being compromised I would have never had given the service advisor my credit card information over the phone. He then went to dispute that when I first reported to him the incident two nights ago in the show room I indicated the papers were from the center console and not the glove box as I stated consistently to both the service manager and the message I left for him to call me. I purchased this vehicle a little over three years ago and have had not one complaint to this dealership. I'm disappointed that their stance is one that I as the customer am not being truthful in my reporting of the incident and concern for my personal data is being exaggerated. I feel violated and now have to check my credit card daily to assure there are no fraudulent charges. I would not recommend this dealership based on my experience as I felt they were not trustworthy. I plan on going elsewhere when my lease is up. More
by Ed L.
Employees Worked With
Manager
September 01, 2015
I highly recommend! So glad I took my time and waited for what I really wanted and did not settle. Thank you Dominic and Ben for helping me get what I want. I love my Ren So glad I took my time and waited for what I really wanted and did not settle. Thank you Dominic and Ben for helping me get what I want. I love my Renegade Trailhawk!! Thank you! More
by luvdarts
Employees Worked With
Dominic Galgano, Ben Schneider
August 31, 2015
I highly recommend! Amazing experience! Even on a busy day (last day of the month) the delivery of my new car went as smooth as possible. I dealt with Rich K for finance, Amazing experience! Even on a busy day (last day of the month) the delivery of my new car went as smooth as possible. I dealt with Rich K for finance, Dan Goggin as a sales manager, and Christian as my salesperson. The general sales manager and other sales managers also introduced themselves to me and made me feel very welcomed. I've been to many other dealerships and these guys will always try and help with any problem. I also love my new car and got a great deal on it! I highly recommend them! More
by kdimenna
Employees Worked With
Christian Giambanco, Richard Kaspereit, Dan Goggin
August 30, 2015
Quick, affordable and fun! Great service! Was taken right away by Jason cantone. Zero pressure, I just told him my situation and he gave me advice on my best options. But then w Great service! Was taken right away by Jason cantone. Zero pressure, I just told him my situation and he gave me advice on my best options. But then when it came to negotiation he brought down the price to right where I wanted it with almost no trouble to me. I'll be back for my next car looking for him. More
by TheBigHose
August 26, 2015
Excellent service and extremely knowledgable This Jeep dealer is by far the best. We visited two others prior and had a horrible experience. The salesperson, Rodney, was knowledgable, didn't ru This Jeep dealer is by far the best. We visited two others prior and had a horrible experience. The salesperson, Rodney, was knowledgable, didn't rush us or pressure us in any way. The Jeep was for my 17 year old and Rodney treated him with respect and talked to him unlike the other dealerships. Thee was no hidden fees and the price was right ! I would definitely purchase another vehicle at Smithhaven Jeep. I highly recommend them ! Lisa D, Melville NY More
by Ldowler
Employees Worked With
Rodney McCabe
August 25, 2015
Jeep Trailhawk My Salesman Paul Watts was really helpful. This was my first car purchase and I was replacing a totaled vehicle and just starting my search. Paul took My Salesman Paul Watts was really helpful. This was my first car purchase and I was replacing a totaled vehicle and just starting my search. Paul took me for test drives in several cars before I fell in love with the Renegade Trailhawk and I walked out the door with it less than a week later. I was looking at a few different models but Paul really helped find the one I was looking for. All in all, very helpful, easy to get in contact with and available for questions. I would definitely come back here. More
by RenegadeBlu33
Employees Worked With
Paul Watts, Dominic Galgano
August 25, 2015
Loyal to this dealership BECAUSE of Mike Horan! This was our third jeep purchased through Mike Horan and it was an absolute pleasure. He is beyond knowledgeable and expeditious! We drove away with a This was our third jeep purchased through Mike Horan and it was an absolute pleasure. He is beyond knowledgeable and expeditious! We drove away with a 2015 Jeep Wrangler Sahara in just a few hours. He is the best in the business. You will not be disappointed by his professionalism and attention to detail. More
by CoachJoeC73
Employees Worked With
Mike Horan
