
Smith Haven Chrysler Jeep Dodge Ram
Saint James, NY
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This most pleasant car buying experience I ever had, As advertised there were no games or last-minute surprises-hidden fees. I saw a car on-line I liked, and I checked the Car Fax and Kelley Blue Book valu advertised there were no games or last-minute surprises-hidden fees. I saw a car on-line I liked, and I checked the Car Fax and Kelley Blue Book value, The car was right on the mark for fair market value. I went to the dealership and the car had already been sold. The salesmen Troy took my name and number and told me he would give me a call in another similar car came in. The next day Troy called and informed me that the person who bought the car I wanted backed out of the deal and that it was now available again. I went to the dealership the next day inspected the car and test drove it. The car had been fully serviced & detailed and had four new tires installed. There was no haggling because the price was right, and the deal was done. The was the most stress-free car buying experience I ever had with no buyer's remorse. I thank Troy and Finance Manager Bill D for making it such an easy and pleasant car buying experience. More
This place is as bad as Huntington Jeep. My wife's 22 Grand Cherokee has a check engine light on. She calls for service after a bad experience with Huntington service. The service call ce My wife's 22 Grand Cherokee has a check engine light on. She calls for service after a bad experience with Huntington service. The service call center tells her she won't need a loaner and the issue will be resolved the same day (this is after having gone in 3 weeks ago for this issue and being told that she would have to come back and it would be resolved). She shows up today and Mike tells her that she now needs to leave the car for days, without getting a loaner. What is she supposed to do? So I call and try to schedule the appt, and now I'm told that she CAN'T have a loaner because we got the lease elsewhere?!?!? What kind of xx is this?? Who cares where I got the car?? Its a F#^@%#G Jeep... You're a Jeep dealership. I tell you what, Honda doesn't treat their customer base this way. More
Brad in Service is awesome. We recently brought our Jeep Grand Cherokees in for service, and as always Brad made it a great experience. Brad always takes the time and goes the We recently brought our Jeep Grand Cherokees in for service, and as always Brad made it a great experience. Brad always takes the time and goes the extra mile. My son was in from Massachusetts and he had run over debris on the road. As a worried mother, Brad made sure everything was tip top before the car was returned to us. We bought several jeeps at this dealership and have always had a great experience. Brad is top notch and a great asset to the Smithhaven family. More
MY SALESMAN TROY FICHTNER WAS VERY INFORMATIVE. HE ANSWERED ALL QUESTION AND MADE ME FEEL VERY RELAXED. THANK YOU TROY FOR THE GREAT CAR BUYING EXPERIENCE! HE ANSWERED ALL QUESTION AND MADE ME FEEL VERY RELAXED. THANK YOU TROY FOR THE GREAT CAR BUYING EXPERIENCE! More
If I can give Tyler the "GM" 0 stars I would. Complete joke! Guy has 0 salesmanship. Doesn't take any responsibility for an easy transactional fix. Replaced the hard top with a soft top and ha Complete joke! Guy has 0 salesmanship. Doesn't take any responsibility for an easy transactional fix. Replaced the hard top with a soft top and have all the paperwork to support it. Tyler refuses to admit that they have the hard top. He was extremely combative with 1 excuse after the other. He claims he is just the middle man and I need to deal with the bank. Been leasing cars there for years. Never again. I will gladly pay the $1000 never to have to deal with this garbage ever again. Do your research!!! More