Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Smith Haven Chrysler Jeep Dodge Ram
Saint James, NY
739 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 739 reviews
June 26, 2016
What a great experience! Once we started walking around, Lewis came over, introduced himself and asked what vehicle I was looking for. We checked out a few cars, took a drive, Once we started walking around, Lewis came over, introduced himself and asked what vehicle I was looking for. We checked out a few cars, took a drive, walked around some more with Lewis while discussing other cars. He showed me the Ford Edge and we took it for a drive. I loved it! Lewis is extremely knowledgeable. Bill in Finance was very efficient and answered any questions I had. By the end of the day, I was driving home in the Ford Edge! I would definitely recommend these employees at Smith Haven Chrysler Dodge Jeep Ram! More
by Shelley B
Employees Worked With
Bill DiDonoto, lewis reidel
June 20, 2016
Threatening Extremely poor customer service. So instead of owning up that they made a mistake this dealership chose to get insulting, defensive, derogatory and th Extremely poor customer service. So instead of owning up that they made a mistake this dealership chose to get insulting, defensive, derogatory and threatening. They will over talk you in the phone if you get someone to speak to. Claim they will work with you to fix any problem because they don't want unhappy customers. So there error of $2300 that they will nit own up to is worth people not shopping there. There are MANY Dodge dealerships on Long Island. Do not go to this one. More
by Theresa Swinarski
Employees Worked With
Mary Young. , Dominic Galgano, Alex Gomez, Leah Ward, Kristina Villafona
June 16, 2016
If Smithaven does not follow up on a sale of a Jeep... We came to the dealership late on Memorial Day to purchase a Jeep Cherokee or Grand Cherokee (after relentless texting from Alex Gomez to come in for We came to the dealership late on Memorial Day to purchase a Jeep Cherokee or Grand Cherokee (after relentless texting from Alex Gomez to come in for a good deal.!) Although we waited a while to meet Alex , we were introduced to Ryan Doheny. The initial meeting with Ryan was excellent and I felt comfortable. Next steps in the process were that they needed to obtain the buy out value on my existing vehicle lease so they could work the numbers and they would get back to us the next day...we did come in late! (oh, and also were told we may lose the holiday rebates since this transaction would extend to the next day but not to worry). So as of June 16th - I am still waiting on a call back from Alex, Ryan and his team. I will be going back to my East Hills Jeep Dealership in Nassau County, who I should have gone back to in the first place! If a dealership is not responsive on a guaranteed sale, then how good can they be? I recommend East Hills Jeep! More
by East Hills Jeep is Probably Better
Employees Worked With
Ryan Doheny, Alex Gomez
June 14, 2016
Purchased 2015 ram 1500 Laramie Excellent staff and service personnel. My sales representative Christopher Mora was knowledgeable and very helpful in finding the truck I wanted. Very Excellent staff and service personnel. My sales representative Christopher Mora was knowledgeable and very helpful in finding the truck I wanted. Very pleased with the entire experience. More
by Peacekeeper
Employees Worked With
Mike Byrnes, Chris Mora
June 13, 2016
Friendly helpful patient Frank was very helpful and patient. Left there feeling like I had gained a friend. Felt very satisfied with my experience. Thanks for your help brothe Frank was very helpful and patient. Left there feeling like I had gained a friend. Felt very satisfied with my experience. Thanks for your help brother More
by Tony loop
Employees Worked With
Frank P
June 11, 2016
Couldn't be happier! The first Sales Mgr. and Finance Mgr. (who was refereed by a friend) seem less than interested to want to make the sale. We were very disappointed by The first Sales Mgr. and Finance Mgr. (who was refereed by a friend) seem less than interested to want to make the sale. We were very disappointed by them. My husband and I found Dave Schulman the sales rep amazing. He didn't try to sell us something different than what we were looking for. He was determined to find us what we were looking for at the price we wanted to pay and did just that. The night we looked at the car, my husband had an issue and Danny Goggin, Sales Mgr. stepped in an ensured he would do what he had to in order for us to take the car home. The new Finance Mgr (Mazda)., Artie Maldonado, was amazing. While the sale was a little more complicated than most he did what ever he had to in order to get us the car as well. The three of them were professional, courteous, and friendly. They possess amazing customer service skills and truly understands the importance of communication. We will definitely be back for our next car when ready and hope to see the three of them then. Thank you for working with us and making what started out as a poor experience a GREAT one! I would recommend anyone looking for a new car to head over and ask for Dave! More
by mel66
Employees Worked With
David Schulman, Dan Goggin
June 11, 2016
Frank Politi w@s Awesome! I bought a 2014 Certified Ram 1500. Great experience all the way around. Frank was the right person to help me. Genuine, friendly, funny, knowledgeabl I bought a 2014 Certified Ram 1500. Great experience all the way around. Frank was the right person to help me. Genuine, friendly, funny, knowledgeable. A straight shooter. After spending several weeks researching and test driving, I walked in and met with Frank. 24hrs later, I'm driving my "New" truck and couldn't be happier! Go to Smithavrn Dodge and ask for Frank Politi! More
by Canoli622
Employees Worked With
Frank P
June 05, 2016
No one is savin at smithaven Brought my 2014 Ram in for a warranty issue with the front suspension, slight rattle over bumps. They made my wife go for test drive as I was workin Brought my 2014 Ram in for a warranty issue with the front suspension, slight rattle over bumps. They made my wife go for test drive as I was working, and all i wanted them to do was inspect the tie rods and control arms etc. Anyway they found nothing. Bob the service advisor called and said there would be a diagnostic charge for this visit. my truck has 6000 miles left on the bumper to bumper warranty and they wanted an inspection fee to look at the truck. he never told me of the fee, and then when the truck was ready told me he did. He never mentioned it to my wife either. When does a dealer charge for looking at a car under warranty? When the dealer is a crap dealership like smithaven Dodge. I called 2 other local dealers and they stated they would NOT charge to inspect or address a problem on a vehicle under factory warranty. I will never go to this dealership again and by the way they did wave the fee but it should have never been charged in the first place. More
by Soothsayer
Employees Worked With
Bob Pon
June 03, 2016
Pleasant surprise I was very scared of going into a dealer since my last time when i got my car from a small one and then poof they disappeared and i was left with an o I was very scared of going into a dealer since my last time when i got my car from a small one and then poof they disappeared and i was left with an old overpriced piece of junk. Well i tried some dealers in the smithtown area and none really offered me anything that would make me want to sign my life away, well thats was until i hit smithhaven jeep oh my, as soon as i walk in everyone is just smiles even tho im young they didn't discriminate and got down to business. Mike O'Carroll helped me find the best car for me that fit my wallet and my needs he was so friendly and helpful, and they even gave me a generous amount for my old trade in! Im extremely happy with my ford escape. Great place! More
by Annatf
Employees Worked With
Mike O'Carroll
May 27, 2016
Exellence! Power! Fantazmic! This guy Chris was the best thing to ever happen to Jeep Dodge Chrystler period! I had my decision already made before going into the dealership but l This guy Chris was the best thing to ever happen to Jeep Dodge Chrystler period! I had my decision already made before going into the dealership but left with a different vehicle entirely. His salesman skills are phenominally outstanding & got me the best deal possible for the mileage & fully loaded package recieved. I highly reccomment paying Chris a visit if you want a do-it-all truck. More
by MyDealerHasBeenRated
Employees Worked With
Bill DiDonoto, Chris Mora
