Smith Haven Chrysler Jeep Dodge Ram

Amazing!! I went to smith haven to purchase a used dodge Durango I saw online.. I was recommended there by my fiancé whom just purchased a vehicle the day prior I went to smith haven to purchase a used dodge Durango I saw online.. I was recommended there by my fiancé whom just purchased a vehicle the day prior. The service was great. (Mine and hers).. Donna was my sales rep and Lauren was the manager on site. They were both very helpful and understanding that I didn't want to go over my budget. They definitely worked with me. I went back the next day to get a few things fixed and to fill up my gas tank!! I definitely recommend smith haven dodge to anyone who's looking to purchase a vehicle. I've never been so welcomed and comforted at a dealership before.. Great experience overall!! Thank you Donna and Lauren! I'm so in love with my new car!!! :) More

Energetic Sales Force As soon as I entered the parking lot of used jeeps, Lewis was there to greet me and was very understanding of my questions about purchasing my Jee As soon as I entered the parking lot of used jeeps, Lewis was there to greet me and was very understanding of my questions about purchasing my Jeep. .All the steps were properly manged by Lewis! More

No surprises! Lewis was great! I spoke with him a few times regarding a new Jeep Wrangler I found their website. He answered all my questions and we agreed on a p Lewis was great! I spoke with him a few times regarding a new Jeep Wrangler I found their website. He answered all my questions and we agreed on a price over the phone. When I came in to purchase the vehicle he even picked me up in Port Jeff. He had the jeep ready to go for the test drive. Tom Dunn in finance called me ask a few question and was very down to earth. The whole experience was straight forward with no games. I would not hesitate to buy from them again. More

Worst service department Buying a used car wasn't bad, liked my sales guy. The service department is a whole other story. They will hold your car for an inordinate amount of Buying a used car wasn't bad, liked my sales guy. The service department is a whole other story. They will hold your car for an inordinate amount of time for the work to be done. Stuck with my car and they said I can't bring it in for 11 days. Another time I brought in for an oil change, the next day a fuel line popped off and leaked all my gas. They Often don't have the parts needed in stock, including recall work which they should be ready for. We now use other dealers or our local repair shop which honors the warranty. Ok to buy a car there BUT DO NOT count on getting your car serviced there. Once held a friend's car for 8 days to do a half hour recall repair. More

Great experience I had a lease that was coming to a end . I received a call from MGR Mary Young who told me they had good deals and wanted to purchase my vehicle. I we I had a lease that was coming to a end . I received a call from MGR Mary Young who told me they had good deals and wanted to purchase my vehicle. I went to the dealership and told my sales person Ben Schneider what I was looking for and he went out of his way trying to locate the Ram truck I was looking for and Ben walked that parking lot in 90 degree weather and never complained showing my different vehicles but on that day we couldn't find what I wanted in my price range. I called Ben the next day and decided on getting a Sport Ram and he went out of his way to find the color and options I wanted and the lease deal he gave me was great with no hidden costs. Ben was the best salesperson I ever dealt with in my years of leasing a vehicle. The Finance person Adam Deangelo was so nice he went over every single number on the agreement and he kept asking me if there was any number on the agreement that I didn't understand he would explain to me again . I drove out of that dealership so happy that I text Ben to thank him again. This is probably my 6th or 7th vehicle I have leased from Smith Haven Dodge and have to say this was my best experience . I never write reviews but I had to this time because they really made leasing this new vehicle a great experience. More

Pleasant Dealership Went into the dealership not knowing what to expect. We were approached by David Schulman as soon as we entered. David was very attentive, listened Went into the dealership not knowing what to expect. We were approached by David Schulman as soon as we entered. David was very attentive, listened to our needs and made the whole "car buying" experience a pleasure. David is certainly an asset to this dealership. More

Very helpful and Pleasant I hadn't purchased a car in years, worked with Lewis and he helped me as soon as I walked in. Very understanding and patience. Sat in many many cars I hadn't purchased a car in years, worked with Lewis and he helped me as soon as I walked in. Very understanding and patience. Sat in many many cars till we found the right one. Thanks Lewis! More

Easy experience Frank was an excellent salesman and was not overbearing. The whole team were very friendly. The process to by the car was very fast. I would go back t Frank was an excellent salesman and was not overbearing. The whole team were very friendly. The process to by the car was very fast. I would go back to deal with frank again. More

The most inconvenient and disrespectful experience My sales rep was amazing, however the business manager that I had the unfortunate luck of dealing with was not only rude and disrespectful to me but a My sales rep was amazing, however the business manager that I had the unfortunate luck of dealing with was not only rude and disrespectful to me but also my sales rep. In addition to the disrespectful demeanor he also couldn't be bothered to check paperwork accurately which caused me to spend two hours calling the insurance company multiple times to have the same document sent over with one change made each time. I have asked to speak to a manager about the issues I had when picking up my car multiple times and have made a complaint with Chrysler and still have not been contacted to resolve these issues. This dealership may have a great rating right now but in my experience the rating does NOT match what actually happens here. More

No gimmicks! I have been looking for a new car for some time and really liked the new dodge charger. I met with David Schulman at Smithaven and he was eager to hel I have been looking for a new car for some time and really liked the new dodge charger. I met with David Schulman at Smithaven and he was eager to help. They had the perfect car for me and within a few hours I was driving my new car. Got a great deal and had a great experience with this dealership. I would recommend it! More