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Smith Haven Chrysler Jeep Dodge Ram

Saint James, NY

4.4
735 Reviews

794 Jericho Turnpike

Saint James, NY

11780

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Showing 735 reviews

March 28, 2017

My experience was amazing. Everyone was amazing, Paul Watts was our Sales person, very informative and patient, this was our first time leasing as well as buying a truck, he wal More

by Leeanne04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Gomez, Paul Watts, Adam D'Angelo
Mar 28, 2017 -

Smith Haven Chrysler Jeep Dodge Ram responded

Dear customer, Congratulations on your new vehicle & Thank You for choosing Smith Haven Jeep Chrysler Dodge Ram! We really appreciate the kind comment. We want you to know we value you as a customer. For any further questions or concerns regarding the Sales or the Service department please call us at 631.863.2000 or visit us online at http://www.smithhavenchryslerjeepdodge.net/. On behalf of Paul. Alex, Adam and Smith Haven Jeep Chrysler Dodge Ram Family! Thank You for sharing you experience and your business.

March 27, 2017

Horrible Experience Alex was our sales man and he definitely tried very hard to make our experience the best. But when it came to picking up the car the experience was h More

by jeep purchase
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
alexander Mora
Apr 07, 2017 -

jeep purchase responded

This is a follow up to my horrible experience with Smith Haven Chrysler Jeep Dodge Ram Dealership. I received a letter from Chrysler Capital in reference to an amount that was owed for Interior Damage and Disposition Fee. I contacted the dealership right away to discuss; for 2 reasons: - I know that there was no interior damage -I repeatedly asked the sales (group) if there would be any other fees that I was going to have to pay on top of all the costs I was paying at the sale of the vehicle. Never was there a mention of the Dispostion fee or that there was any damage to the car. I first spoke to Alex, who stated he couldn’t assist me. He escalated the inquiry to his boss Dan. He contacted me and didn’t want to help me in any way! I requested his boss’s name – Charles Elenterio. Charles Elenterio contacted me back and from the minute he called me I knew he was very arrogant and had no interest in assisting me. He actully put me on speaker and stated that he had work to do and didn’t really have time to listen to me. I asked him his full name and then proceeded to call Chrysler Capital. Chrysler Capital was very helpful. Josh from Chrysler Capital told me that the reason I was charged the $150.00 for Interior Damage was because one of the keys was missing. I told him that I handed both keys in with the vehicle. Josh further reviewed my case and said that this was an error. The dealership failed to hand the keys in with the vehicle. Josh and I spoke about the disposition fee of $595. I told him that I thought if we continued to purchase another jeep that the disposition fee is usually waived. He stated that it is, but only if you continue to finance with Chrysler Capital. I told him I wasn’t given an option when purchasing the jeep, the dealership stated I had to use TFCU. I wish I was given the option because dealing with Chrysler Capital was a better experience then what I have dealt with when working with TFCU. Josh spoke to his supervisor and told me that this behavior is unethical of the dealership. The dealership should have given me options of who to finance the vehicle with. The dealership is accountable for this disposition fee. Chrysler Capital would be escalting this issue on their end. When dealing with Smith Haven Chrysler Jeep Dodge Ram, be sure that you have everything in writing, because their word doesn’t seem to be trustworthy.

Aug 19, 2019 -

jeep purchase responded

Needed to add another horrible experience with Jeep. After dealing with them to lease the vehicle we decided never to use them again even for oil changes, etc. We unfortunately have an issue and need to go back to them due to the warranty of the vehicle. We called on Saturday to get an appointment and cannot be fit in until 9/20.....this is ridiculous. I called again today thinking maybe they can do something, I was told they are under staffed, going through construction and cannot assist us until 9/20. If I was to bring in the jeep without an appointment the jeep may sit there for a week at least before it is even looked at. I hope that they understand that this is not helpful to us at all and we will be sure not to lease from them ever again!!!

March 26, 2017

Best team in auto sales I ever dealt with Leased car and dealt with Diego and Nick and they were absolutely amazing. They helped me with every aspect from leasing to showing me how everything More

by Sara Seelin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Calandrino, Jose Diego Otanez-Espinal
Mar 28, 2017 -

Smith Haven Chrysler Jeep Dodge Ram responded

Hey Sara, Congratulations on your new 2017 Jeep Grand Cherokee & Thank You for choosing Smith Haven Jeep Chrysler Dodge Ram! We really appreciate the time you took to share your experience with Diego& Nick. We want you to know we value you as a customer & We hope you Enjoy Your Brand New 2017 Ram 1500. For any further questions or concerns regarding the Sales or the Service department please call us at 631.863.2000 or visit us online at www.SmithHaven.com. On behalf of Diego, Nick and Smith Haven Jeep Chrysler Dodge Ram Thank You for sharing you experience and your business.

March 25, 2017

Awesome I give Bobby Giummule at smithhaven auto a 10 plus rating. We wasn't pushy, He let us take our time and was very knowledgeable . I would recommend Bo More

by Katie2016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Giummuli
Mar 28, 2017 -

Smith Haven Chrysler Jeep Dodge Ram responded

Dear Katie, Thank you for giving Bob a 10 plus rating. Also thank you for choosing us here at Smith Haven Chrysler Jeep Dodge Ram located in Saint James, NY. If you have any questions regarding the operation or maintenance of your vehicle please don't hesitate to contact us 631.863.2000 or visit us @ http://www.smithhavenchryslerjeepdodge.net/ On behalf of Bob G and Smith Haven Group we thank you for sharing you experience and your business.

March 25, 2017

Recall and oil change done Everything went smoothly. The dealership called me to schedule my recall and oil change which I thought was great cause I forgot. Thank you very much More

by Jax101206
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Matuza, Michelle Foronjy
Mar 28, 2017 -

Smith Haven Chrysler Jeep Dodge Ram responded

Dear Customer, Thank you for Servicing your car here at Smith Haven Jeep Chrysler Dodge Ram located in Saint James, NY . If you have any questions regarding the operation or future maintenance of your vehicle please don't hesitate to contact us @ 631.863.2000 or http://www.smithhavenchryslerjeepdodge.net/. On behalf of Michelle, Dan and Smith Haven Jeep Chrysler Dodge Ram thank you for sharing you experience and your business.

March 22, 2017

Service My overall experience at the smith haven dodge and jeep dealer ship was amazing Diego made it fun and was very knowledgeable on everything. We found o More

by Michael Ruggiero
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Gomez, Jose Diego Otanez-Espinal, Ivy Feinsilver
Mar 24, 2017 -

Smith Haven Chrysler Jeep Dodge Ram responded

Thank you for the your purchase and sharing your experience with our staff. Welcome to our Smith Haven Family !

March 22, 2017

Service was amazing Buy you first carr can be a little challenging but with the right help you can do it and you feel comfortable while you do it thank you for your hel More

by Sadrina1012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Diego Otanez-Espinal, Ivy Feinsilver
Mar 24, 2017 -

Smith Haven Chrysler Jeep Dodge Ram responded

We are glad that Diego and Ivy were able to earn your trust and business. Enjoy your new Car .Welcome to our Smith Haven Family !

March 21, 2017

Mike Horan is a great guy... we met him a little less then 1 year ago when we leased a grand cherokee and a wrangler. He went above and beyond for us .. textin More

by taylermol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Horan
Mar 25, 2017 -

Smith Haven Chrysler Jeep Dodge Ram responded

Dear Tayler, Thank you for purchasing your 2017 Grand Cherokee from us at Smith Haven Chrysler Jeep Dodge Ram located in Saint James, NY. Thank you for being such a loyal customer. We are very please to read such a nice comment regards to our customer service. Please don't hesitate to contact us @ 631.863.2000 or visit us @ http://www.smithhavenchryslerjeepdodge.net/ for any questions. On behalf of Mike Horan at Smith Haven Group we thank you for sharing your experience and your business.

March 21, 2017

Very nice esperiance Very friendly, and professional, I love it's I will recommend it. Love my new car . Thankyou Diego .? keep up the good work,very satisfied w More

by Rosar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Diego Otanez-Espinal
Mar 21, 2017 -

Smith Haven Chrysler Jeep Dodge Ram responded

Thank you so much for your kind words. We take pride in our employees that work for us. Enjoy your new vehicle and again thank you for your business. Bll Ballan General Manager

Mar 24, 2017 -

Smith Haven Chrysler Jeep Dodge Ram responded

Thank you for the 5 stars ! We LOVE our customers ! .Welcome to our Smith Haven Family !

March 21, 2017

Great service FRANK made the process simple and easy.no problem with the financing and any questions they were able to answer easily. I love my jeep thank you so mu More

by Chef6180
Recommend Dealer
Yes
Employees Worked With
Frank P
Mar 24, 2017 -

Smith Haven Chrysler Jeep Dodge Ram responded

Thank you for the 5 stars ! We are glad that Frank was able to earn your trust and business. Enjoy your new Jeep ! Welcome to our Smith Haven Family !

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