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Smith Haven Chrysler Jeep Dodge Ram

Saint James, NY

Overview
Reviews
Vehicles
4.4
735 Reviews
Call Dealership (631) 863-2000

794 Jericho Turnpike

Saint James, NY

11780

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Showing 735 reviews

July 01, 2017

Very pleasant Steve T ,Marion Sardone and Roy R were awesome.they made me feel very comfortable and at ease with the whole buying process. No pressure at all.thanks More

by Patrick d
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve T ,Marion Sardone, Roy Randazzo
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Jul 01, 2017 -

Smith Haven Chrysler Jeep Dodge Ram responded

Patrick, Welcome to the Smith Haven Family thank you for your business. Glad to hear that you didn't feel pressured at all with all our team members.

June 21, 2017

Good experience Had a pleasent experience. Will be returning in the future for a vehicle purchase. They went above and beyond on my issue regarding a factory problem. More

by Frankdp4
Recommend Dealer
Yes
Employees Worked With
Bob Pon
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Jun 22, 2017 -

Smith Haven Chrysler Jeep Dodge Ram responded

Frank, With all do respect We have been in contact with you the entire time. We did apologize for our mistake with the door and replaced it with a brand new door and compensated you with a loaner vehicle. We are very sorry and we accept full responsibility for our mistake. Today, Brett Saslow the owner took the time to meet with you and apologized personally and he is working on getting information from the manufacturer about the the accessories you requested you be compensated with and we agreed to install no cost to you. We thought you left his office with a mutual understanding. We are trying to do the right thing so as Mr. Saslow Promised we are gathering all the proper information to rectify on our part and see you satisfied.

Jul 08, 2017 -

Frankdp4 responded

I'm sorry but when I walked in the dealer that day to see 4 or 5 guys including Mr Saslow standing around talking about me, this left a really bad taste in my mouth. As far as the"compensation loaner" , Bob Pon was going to let me leave without a loaner and I just happened to mention it to him that day and just so happened to get lucky. The so called "loaner compensation" was for the factory electrical issue and NOT for the smashing of my door. Also , Dan tried to minimize the situation calling it just a scratch! Still an unsatisfied customer.

Jul 08, 2017 -

Smith Haven Chrysler Jeep Dodge Ram responded

Frank, We are still sorry you had a bad experience with us. We have been trying really hard from top management to make it up to you. At this point we are sorry we couldn't fulfill your expectations. We do not know what else to offer you besides our sincere apologies and the credit in Service and Parts on your name. The only reason why I had asked you to edit this review was only because We though you had and keep having a good talks back and forth with Brett Saslow. He personally apologized and so we all did in the service department. Since you told Brett S you were going to take it down I wanted to go ahead and send you the ink to do it so. However, we do not expect you to do it if that's how you feel. Again, We are sorry, We took full responsibility of our mistake. The loaner car was giving to you for the warranty work on and obviously during the time we took to replace your door. We are sorry to heard you still feel this way. We did not want to minimize the situation you have been able to text and call the owner to try to compensate you further.

Jul 12, 2017 -

Smith Haven Chrysler Jeep Dodge Ram responded

Frank, Thank you for updating your experience feedback. We are very glad we were able to come to a resolution that favored both of us. Thank you for servicing with us.

June 19, 2017

Easy to work with - No Hassle Purchase of Pacifica Dealer was very easy to work with. Salespeople were excellent. Business office did not pressure you on up-sell of items you did not want. All an More

by Birdman1957
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ivy Feinsilver, Robert Giordano
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Jul 01, 2017 -

Smith Haven Chrysler Jeep Dodge Ram responded

Dear customer, Thank you for your business and Welcome to the Smith Haven Family . Enjoy your Pacifica with all your family members this summer.

June 17, 2017

Would definitely recommend! Great service James in sales was more then accommodating and fulfilled by expectations. He was dedicated to making sure I got everything I wanted in my new Jeep Com More

by CristinaRose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Campbell, Dominic Galgano
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Jun 18, 2017 -

Smith Haven Chrysler Jeep Dodge Ram responded

Dear Cristina We really appreciate your comment and specially the fact that you would definitely recommend us at Smith Haven to my friends and family. Welcome to the family . Enjoy your Jeep compass, nice choice!

June 09, 2017

Great experience Branden colon was very friendly and helpful overall great experience at this dealer ship we found the perfect car at a great price and the transaction More

by D.cash87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Branden Colon
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Jun 18, 2017 -

Smith Haven Chrysler Jeep Dodge Ram responded

Dear customer, Thank you very much for your business, We are very happy to hear that you had a great experience with Branden and that you also found the perfect car. Enjoy your new ride and Welcome to the Smith Haven Family.

June 09, 2017

VERY HASSEL FREE I would just like to thank Rob Giordano for all his help and Ivy in financing..... We were in a jam and we needed to get my fiance in a new truck as s More

by roses14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ivy Feinsilver, Robert Giordano
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Jun 18, 2017 -

Smith Haven Chrysler Jeep Dodge Ram responded

Dear customer we really loved reading your feedback. We are glad we were able to help out. On behalf of Rob G, Ivy and all of us here at Smith Haven Thank you for choosing us and sharing your experience. Enjoy your truck.

June 08, 2017

Great time ! I had a great experience. The team here catered to all of my concerns and got me the best vehicle for my needs 5/5 out recommend. You won't go wrong b More

by zhennan ye
Recommend Dealer
Yes
Employees Worked With
Mike Byrnes, Bill DiDonoto, Chris Mora
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Jun 18, 2017 -

Smith Haven Chrysler Jeep Dodge Ram responded

Dear customer Thank you very much for sharing your experience. We hope you are enjoying your car. Welcome to the Smith Haven Family.

June 08, 2017

EXCEPTIONAL SALESMAN, RVAN ROSENTHAL I purchased my 2017 Wrangler from Evan Rosenthal. His dedication, diligence and honesty is what makes him an asset to the dealership. I traveled 30 mi More

by Romy512
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evan Rosenthal
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Jun 18, 2017 -

Smith Haven Chrysler Jeep Dodge Ram responded

Dear customer We really appreciate your business and the fact that you drove 30 miles to purchase a vehicle from us. Thank you for your kind word regarding Evan, He is definitely an asset to our group. Welcome to the Smith Haven Family.

June 04, 2017

Lease Dodge Durango James Campbell made the leasing process for us a breeze and was able to work out a great deal for us. This was the second time around we got a lease f More

by kt88888
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Campbell
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Jun 18, 2017 -

Smith Haven Chrysler Jeep Dodge Ram responded

Dear customer, We really appreciate your continuos business. We are very happy to hear that James Campbell made the leasing process for you a breeze and was able to work out a great deal for you. Enjoy your new Dodge Durango.

June 03, 2017

No nonsense. The salesman Jim Campbell was no nonsense and straight forward. I have always hated shopping for an automobile. Jim made it a great experience. He wor More

by tmcnally
Recommend Dealer
Yes
Employees Worked With
James Campbell
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Jun 18, 2017 -

Smith Haven Chrysler Jeep Dodge Ram responded

Dear customer we are very happy you had a great experience with us. Glad to hear that James C worked very hard to give me what I was looking for in a Jeep at a great price.Thank you for your business and Welcome to the Smith Haven Family !

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