Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Smith Haven Chrysler Jeep Dodge Ram
Saint James, NY
735 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 735 reviews
October 08, 2017
Outstanding outstanding Let me start by saying I just purchased a 2017 ram 1500 in mid August and I was so happy with my truck I went in to look at a Durango for wife and I h Let me start by saying I just purchased a 2017 ram 1500 in mid August and I was so happy with my truck I went in to look at a Durango for wife and I had another great experience with Nick Emery we made a no nonsense deal on the new truck a surprise for my wife who wasn't with me I have now purchased 6 autos from Smiththaven auto group and Couldn't be happier with the way they do business the managers are great from Charlie Alex Dan and Jen in finance great experience thanks again my wife was surprised and still hasn't stopped smiling. More
by Steven-Stephanie96
Employees Worked With
Charlie Elenterio, Dominic Galgano, Alex Gomez, Dan Goggin, Nick Emery
October 04, 2017
the worst service I have ever received I got it here. I entered my dodge ram 1500 to repair the check light on and looking for and changing parts and never got the problem until I asked if they corrected I entered my dodge ram 1500 to repair the check light on and looking for and changing parts and never got the problem until I asked if they corrected the problem which was not true and I was delivered worse than it was and even made me buy a piece that they did not solver anything.I do not recommend anyone for their poor service they have. m n More
by miguelucho
Employees Worked With
Mike Giardinello
October 02, 2017
Best Experience Ever!! Yesterday I purchased a 2018 Jeep Grand Cherokee Overland from Smithhaven dealership. Out of all of my experiences I've ever had in purchasing a new c Yesterday I purchased a 2018 Jeep Grand Cherokee Overland from Smithhaven dealership. Out of all of my experiences I've ever had in purchasing a new car (probably 8-10 in my lifetime) this was without a doubt the BEST experience ever! I can't even put into words how wonderful it was, from the moment we pulled in the lot and were greeted by Dean (asst. manager) to our salesperson Alex Johnson, to our Finance person Adam - we were treated with the highest level of customer service ever, patience, respect, helpfulness, friendliness - I could go on and on!! We were at the dealer from open to close and never once experienced stress or a negative interaction. No matter what we asked or no matter what challenge we faced them with - multiple test drives, changing our minds multiple times, moving cars from the back row of car lots, issues with out of state documentation, insurance, etc., etc. they handled every single request and issue with the highest level of service - never in a condescending or shaming way which is so common at dealerships, but they actually handled everything with an attitude of servanthood and joy. Alex Johnson was without a doubt the BEST salesperson I've ever dealt with in purchasing anything, not just cars! His attitude was 100%++++ customer service and He truly was a blessing to work with, beyond what we could ever imagine. Alex never ever became frustrated with all of our requests, and he explained everything on the car after we purchased it. It was the first time I ever left a dealer after purchasing a car actually knowing how to work everything on it and not being afraid to ask as many questions as I could think of. The majority of our other car purchases have been Mercedes Benz -- and in comparison to Smithhaven and Alex rating a 100 -- they would rate about a 1! Adam our finance person was so helpful, respectful, courteous, caring and handled everything with such integrity and excellence. Again, I've never experienced that before from a Finance person at a dealership. Everyone who interacted with us at the dealership actually cared about us and genuinely wanted us to have a good experience. SO to summarize, if you are looking to have the most positive experience possible in purchasing a new car, and actually enjoy doing it, I strongly recommend that you go to Smithhaven dealership and work with Alex Johnson. It will definitely be the best auto purchase experience of your life!! More
by Jeanne
Employees Worked With
alex Johnson, Adam D'Angelo
September 04, 2017
Worst in Long Island Waiting for a long time, sales worked back and forth. Financing is the biggest trap. Do not leave deposit in cash, because if you are not going to pur Waiting for a long time, sales worked back and forth. Financing is the biggest trap. Do not leave deposit in cash, because if you are not going to purchase you will not get it back!! More
by Scott
Employees Worked With
Christian Giambanco
September 03, 2017
Best in Long Island Words cannot describe my incredible experience - best in Long Island. I was in search of a once in a lifetime surprise gift for my husband's 60th birt Words cannot describe my incredible experience - best in Long Island. I was in search of a once in a lifetime surprise gift for my husband's 60th birthday and it had to be the perfect gift at the right price. My search went on for months until I found this wonderful personable salesman at this dealership who earned my trust as he took on the challenge of working with me and he was determined to make my experience special and far exceeded all of my expectations. Not only did Lewis Reidel my salesman from this dealership find me exactly what my husband dreamed of (which was not easy), his level of customer service and care was beyond all dealerships I had visited in Long Island over the past few months. I had an amazing experience and despite my work and travel schedule he made it convenient. I will be sending my family and friends to my favorite salesman and friend at this great dealership - best in Long Island! Lewis introduced me to Bill the Finance manager and I had a great experience; Bill listened to me and helped me and they truly treated me like family. I would send my mom here. Today, my husband personally thanked Lewis by phone after he received his gift and I look forward to bringing my husband to the dealership. I must say that I was definitely very nervous and reluctant to make a purchase of a lifetime for my husband on my own as a woman, however that was not at all the case here. I really felt at home with my new friend Lewis as he introduced me to his dealership and all of his coworkers at the dealer and he truly made my husband's dream come true. More
by Lois W
Employees Worked With
Bill DiDonoto, lewis reidel
September 02, 2017
Top notch From the initial phone call to the dealership to the salesman Jim Reidel my whole trade in and purchasing experience was great Roy from financing was From the initial phone call to the dealership to the salesman Jim Reidel my whole trade in and purchasing experience was great Roy from financing was a real pleasure to work with her was listening to all my needs and he delivered More
by Greg 2500
Employees Worked With
Mariella Murphy, lewis reidel, Roy Randazzo
August 29, 2017
Pleasant and friendly! Bobby G, was very enthusiastic, friendly and knowledgeable. His expertise helped me figure out what I wanted. He worked closely on the price and my pa Bobby G, was very enthusiastic, friendly and knowledgeable. His expertise helped me figure out what I wanted. He worked closely on the price and my payment options. I enjoyed my experience with him and would recommend him to friends and family. He is a family man with old fashion family values. Check out his cell phone it's very cool!!! More
by Elyn
Employees Worked With
Bob Giummuli, Bill DiDonoto
August 28, 2017
Bring in car with major upside down equity I got nothing bad to say about Tyler. She went over the vehicle thoroughly and got me into a great Jeep Renegade. It was a smooth transition with the I got nothing bad to say about Tyler. She went over the vehicle thoroughly and got me into a great Jeep Renegade. It was a smooth transition with the trade in and that's where Christian made me relaxed as I signed my life away. More
by Centraljet
Employees Worked With
Christian Giambanco, Dan Goggin, Tyler Thomsen, Evan Rosenthal
August 28, 2017
Warranty Purchase a 2014 Ram 1500 pickup. Went to Smith Haven wnven though I recently moved to the south shore since I purchased three other vehicles previous Purchase a 2014 Ram 1500 pickup. Went to Smith Haven wnven though I recently moved to the south shore since I purchased three other vehicles previously. I returned for an oil change and a warranty issue with my side steps. The side steps crome were blistering by the by the step pad. They took a picture and sent it Chrysler. Chrysler care called me and email me for weeks claiming they couldn't get in touch with any service rep. When they did make contact they made to resubmit photos. Then after weeks Chrysler care called me and advises me that the dealership claim the the blistering was normal wear. I complain to them and told them I was going to a local dealer for a second opinion. I brought the truck to Atlantic Chrysler they resubmit the pictures and within two weeks I had my new steps install no problem. I would definitely recommend Atlantic Chrysler. Not only did they handle and resolve my problem. They kept me inform and treated me as their customer. Much better result then the dealership were I bought my truck from More
by Scoram
Employees Worked With
Can't remember
August 23, 2017
the best car buying experience!1111 I can not express how greatful I am for Dave Schulman's professionalism, honesty, and knowledge . He was very educated on all of the cars and their a I can not express how greatful I am for Dave Schulman's professionalism, honesty, and knowledge . He was very educated on all of the cars and their abilities. He helped get me into exactly what I wanted and needed at a price I was comfortable with. He made buying my truck a great experience which is more than I could say for the Port Jefferson dealership my husband purchased his Ram from. Dave even got in on adding a feature to my truck that my husband was surprising me with. He went out of his way to make it a very special day. I would recommend Dave to anyone looking into buying a Jeep, Dodge or Chrysler . More
by Cmed2017
Employees Worked With
David Schulman
