Smith Haven Chrysler Jeep Dodge Ram

Slow, lazy , Do not return calls Very slow. Do not keep to appointment ‘s. Takes over a month to get a appointment then you have to keep calling to find out what is wrong with your v Very slow. Do not keep to appointment ‘s. Takes over a month to get a appointment then you have to keep calling to find out what is wrong with your vehicle. Sales advisor keeps saying,”sorry i’m really busy.” Yes I am busy also , and I have no car. Last night they paid for a rent a car. Well it is a small little match box car, that looks like it has been to hell and back. Sales advisor stated to me , my car should be done tomorrow. I asked, what the problem was. He said he didn’t know. So how can you tell me my car will be done tomorrow, if you don’t even know what’s wrong with it yet. More

Unprofessional Liars Was returning a leased car from them while also getting a brand new one. The salesman - Mazen was clearly just yes-ing me to death in order to get me Was returning a leased car from them while also getting a brand new one. The salesman - Mazen was clearly just yes-ing me to death in order to get me out of the door with the new car. A valet company once lost my keys, so they bought me a new one - which was clearly not programmed because it was brand new and handed to me at the dealership when I was handing them in. I asked my salesman if there was going to be a charge for programming it as I would have to bill the valet company. He assured me there would be no issue for the un-programmed key as long as I gave in two keys. 3 Weeks later I'm being charged $250 and being called a liar by a so called sales "manager." Not to mention I was given false information at-least 2 other times the night I was purchasing my new leased car. More

Great Experience As someone who normally doesn’t write reviews, I just simply couldn’t not leave a great review for my experience here. I couldn’t have had a better ex As someone who normally doesn’t write reviews, I just simply couldn’t not leave a great review for my experience here. I couldn’t have had a better experience! After going to multiple other dealerships smith haven was able to give a fantastic car buying experience. The salesman Chris went above and beyond to make sure I got exactly what I wanted and really left me with a sense that they cared. There was no rush to get me into a car I didn’t want and did everything they could do to assuade any doubts I might’ve had. Overall a great experience and I thoroughly recommend anyone to do business with them next time they’re looking for a car. More

They were very rude They gave me a 8 am appointment when I got there they asked if I was leaving it I said no when I made the appointment you told me about an hour now th They gave me a 8 am appointment when I got there they asked if I was leaving it I said no when I made the appointment you told me about an hour now they tell me they might not even look at it I got a ride because they won’t give me a Courtesy car no I shouldn’t have to pay for a rental when they mess up so I go back at 2 pm they did nothing and there ignoring me walks away while I’m talking I guess because it’s under warranty because it’s a brand new Jeep they suck there I didn’t buy this one there cause I got it cheaper elsewhere but I bought two others there I would never recommend this place More

Great Experience We had an excellent experience here. Bobby was honest and helpful. He’s a real talker!! We bought a beautiful 2017 Jeep Cherokee that we absolutely lo We had an excellent experience here. Bobby was honest and helpful. He’s a real talker!! We bought a beautiful 2017 Jeep Cherokee that we absolutely love. More

Love the used car sales department I had the pleasure of working with John D. at Smithaven Dodge used cars. He was professional, kind and made me feel like I was the only person he work I had the pleasure of working with John D. at Smithaven Dodge used cars. He was professional, kind and made me feel like I was the only person he worked for during our time. He went above and beyond! I would go see John again anyday. More

My experince with this ealership was Excellent! My sales person Mazon was terrific! The experience was awesome especially with Mazon and really appreciate everyone's expertise including Dominic fro My sales person Mazon was terrific! The experience was awesome especially with Mazon and really appreciate everyone's expertise including Dominic from Finance. I would recommend this dealership to family and friends. More

Nice sales rep Brandon was beyond helpful as a sales rep. I've dealt with many horrible ones and so far he's been the best. He did not pressure me into buying a car Brandon was beyond helpful as a sales rep. I've dealt with many horrible ones and so far he's been the best. He did not pressure me into buying a car I didn't like and took all my necessities into consideration. A+ More

Liars from the very start terrible dealer do your research Purchased a CERTIFIED (means nothing) Ram 1500 went less than 500 miles has a water leak from the sunroof , engine tick when cold , brake vibration wh Purchased a CERTIFIED (means nothing) Ram 1500 went less than 500 miles has a water leak from the sunroof , engine tick when cold , brake vibration when brakes are applied , transmission issues will not go into gear and stays in low gear burning excessive fuel. Chris Hart in sales lied about finance rate , I could have bought the truck with cash put $20000 down financed $14000 was told interest rate 3 or 4% time came to sign they wanted 8.0 % my credit score is a 815 ready to leave got rate to 5% and now will pay off early so they make no money on the loan. Mike in service confirmed truck needs brake rotors will not cover because I did not buy an extended warranty , then tried to tell me it's from not driving the truck enough which is another lie. Stated they can't find the water leak all he has to do is google it and its a common problem with all rams. Found no issue with engine or tranny lies again googled it found it's a common problem. Then I was told come pick up the truck after 2 weeks with no loaner which I was promised. I now have a case against them with corporate , I will be contacting the dmv and better business. This dealer stinks they tell you what you want to here to get the sale very pushy please stay far away, I can' say enough bad things about the hole experience. Home of the REAL DEAL no its the home of the RAW DEAL screw the customer. More

Terrible Bought my 2011 Chevy equinox about 3 weeks Ago about a week into having it I had to bring it in do to a ticking noise in the engine they had it for Bought my 2011 Chevy equinox about 3 weeks Ago about a week into having it I had to bring it in do to a ticking noise in the engine they had it for about 4 days just got it back a few days ago. Things seemed to be going fine but then yesterday it sounded like it was going to blow up n my check engine light comes on !! And my tranny is slipping so I called them and they can’t get me in till April! I’m suppose to be going away in 4 days now I might have to cancel because I can’t drive car I have not even made my first payment yet on it n the tranny is shot !! More