Smith Ford Inc - Service Center

I have come to expect, over the past 26 months, that Ford Motor Co. has no idea how to repair my vehicle. They have put approximately $60k into so-called repairs including parts, labor and loaner/ rental veh Motor Co. has no idea how to repair my vehicle. They have put approximately $60k into so-called repairs including parts, labor and loaner/ rental vehicles. The van only cost approximately $30k! And the vehicle is still not running correctly. I believe they have either rebuilt or replaced with new, 6 transmissions. Upon the last conversation with the shop foreman, they have other vehicles with the exact same problem as I do. The total amount of time that ford has had my vehicle in their shop is 14 months. Customer service is a joke. I was told that they could not do anything to help the repair facility or myself as to a resolution to the problem. They said that their job was to fill me with a bunch of bull and tell me what I want to hear so that time can pass and they can try to fix the issue. My problem started on mile 1. They were notified immediately after I drove off the lot. 26 months later and I still have the same problem. Corporate greed and inept repair facilities along with ford engineering and you get a recipe for vehicles that don’t last and customers that are greatly disappointed in a product. Believe me, I learned my lesson!! Never again. More

Worst customer service professionalism in the service department I have ever experienced! Would never call and update, didn’t even fix problem, ended up taking truck back! department I have ever experienced! Would never call and update, didn’t even fix problem, ended up taking truck back! More

The Ford dealership in Conway is welcoming and professional. They will help you find the car of your dreams. The finance team will help you save plenty of money too. professional. They will help you find the car of your dreams. The finance team will help you save plenty of money too. More

Overall Experience. I bought my F-150 from Smith Ford. Caleb Henegin is by far the best salesman in the business. When my truck was hit, Smith Ford Body Shop took excel I bought my F-150 from Smith Ford. Caleb Henegin is by far the best salesman in the business. When my truck was hit, Smith Ford Body Shop took excellent care of me. When I got my truck back I could not tell it had ever been damaged. More