Smith Ford Inc

I have come to expect, over the past 26 months, that Ford Motor Co. has no idea how to repair my vehicle. They have put approximately $60k into so-called repairs including parts, labor and loaner/ rental veh Motor Co. has no idea how to repair my vehicle. They have put approximately $60k into so-called repairs including parts, labor and loaner/ rental vehicles. The van only cost approximately $30k! And the vehicle is still not running correctly. I believe they have either rebuilt or replaced with new, 6 transmissions. Upon the last conversation with the shop foreman, they have other vehicles with the exact same problem as I do. The total amount of time that ford has had my vehicle in their shop is 14 months. Customer service is a joke. I was told that they could not do anything to help the repair facility or myself as to a resolution to the problem. They said that their job was to fill me with a bunch of bull and tell me what I want to hear so that time can pass and they can try to fix the issue. My problem started on mile 1. They were notified immediately after I drove off the lot. 26 months later and I still have the same problem. Corporate greed and inept repair facilities along with ford engineering and you get a recipe for vehicles that don’t last and customers that are greatly disappointed in a product. Believe me, I learned my lesson!! Never again. More

Excellent experience with Smith Ford, in particular Matt and Will. Finally received my Bronco after a very long wait that was out of their control. But the process went smooth and I was kept apprised of the and Will. Finally received my Bronco after a very long wait that was out of their control. But the process went smooth and I was kept apprised of the situation along the way. I actually transferred my reservation from another Ford dealership in Little Rock to Smith Ford and so glad I did. Would definitely recommend buying your next vehicle from here! More

Service was excellent. Just purchased a new F-150 and couldn’t be more pleased with how we were treated and walked through the process. Bobby Heffner did an excellent job. Just purchased a new F-150 and couldn’t be more pleased with how we were treated and walked through the process. Bobby Heffner did an excellent job. Thanks More

The absolute worst salesman professionalism I have ever seen from a car dealer. It took them 4 days to contact me after the salesman promised to send me an email that day with the credit app. I finally had seen from a car dealer. It took them 4 days to contact me after the salesman promised to send me an email that day with the credit app. I finally had to buy a new car from another dealership. I would never ever recommend this dealership to anyone I will always do them away. You would think that with the shortage of cars you would be willing to do everything you could to get a sale but apparently will is way too busy More

Worst customer service professionalism in the service department I have ever experienced! Would never call and update, didn’t even fix problem, ended up taking truck back! department I have ever experienced! Would never call and update, didn’t even fix problem, ended up taking truck back! More

The salesman is as much like a friend to us as a car salesman. The service and parts department are eager to help, and it is a friendly, professional staff. Walking in the entry door of the dealership salesman. The service and parts department are eager to help, and it is a friendly, professional staff. Walking in the entry door of the dealership, is a welcome greeting and smiling faces. I like the corporate attitude. More

Our experience with Smith Ford was great. The workers were so very helpful and friendly. Smith Ford has it going on. We are so happy. were so very helpful and friendly. Smith Ford has it going on. We are so happy. More

Our family has purchased 4 vehicles with Amber and every experience was wonderful. No hassle or haggle, fair pricing, fair trade-in values, good, clean, sound vehicles. experience was wonderful. No hassle or haggle, fair pricing, fair trade-in values, good, clean, sound vehicles. More

Unfair trade in assessment. Originally offered $500 for my trade in car which they had on the lot for $5000 the next day. Are you kidding me? I would NOT recommend this dealers Originally offered $500 for my trade in car which they had on the lot for $5000 the next day. Are you kidding me? I would NOT recommend this dealership if you have a trade in. The price for the used car I bough was fair. The lack of integrity on the trade in value of my car was ridiculous - insulting our intelligence in even offering $500 for a car they were going to sell for $5000. Dealing with the used car sales manager who never showed his face was less than desirable. They detailed our purchased car in less than 20 minutes. How much detailing do you think they did other than fill it with gas. I would not return to this dealership due to lack of integrity. More

I have never before written an online review but was so impressed with the honest and helpfull experience with Smith Ford i felt compelled to cpmplete this review. The exact advertised vehicle was availabl impressed with the honest and helpfull experience with Smith Ford i felt compelled to cpmplete this review. The exact advertised vehicle was available at the staited price with a nice extra added on. Thanks Smith Ford and Jacob Gartner. More