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Smart Motors Toyota

Madison, WI

4.2
305 Reviews

5901 Odana Road

Madison, WI

53719

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Showing 305 reviews

May 12, 2010

I leased my Corolla at exactly the price I wanted. Everything went so smoothly and easily. Dana in Finance got my lease just right. I have been in for my first oil change and recall and, once again, More

by coco corolla
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Hudson
April 07, 2010

I usually don't write on these things but I felt compelled to do so after the experience I had at Smart Motors. This was my first time buying a car online after having numerous friends and family te More

by waltadderbury
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian, Derek Hudson, Bill Bailey, Brian Wilson
April 06, 2010

Buying my new Rav from Smart Motors was a great experience. Derek was a pleasure to work with, I found the exact car I wanted on their website and I was able to work out a great deal through email More

by jcob66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Hudson, Derek Hudson
January 26, 2010

We had an issue with our electric drivers seat, which our warranty clearly states is 100% covered for both parts and labor. They want to charge between $120 - $160 for an estimate. Then won't confirm if it i More

by dthmnet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Department
Mar 29, 2010 -

Smart Motors Toyota responded

Thank you for your recent comments on Dealerrater.com. Smart Motors is always interested in hearing from it’s customers, particularly when we have not met their expectations. We would like to work with you to clarify your particular situation, but require some additional information. If you could please contact us directly with your vehicle information and the date you were at the dealership, we will be able to respond to your concerns in a short period of time. Please reply to this email or contact Brett Cooper, Service Director, at bcooper@smartmotors.com, 608-275-7808, or Jim Budinetz, Customer Relations Manager, at jbudinetz@smartmotors.com, 608-275-7808, with your information for prompt action regarding your vehicle. Again, thank you for taking the time to let us know of your concerns. Jim Budinetz Customer Relations Manager Smart Motors, Inc.

November 29, 2003

Blatantly deceptive about availability of Toyota model (color) that I wanted and that they did not have on their lot. They offered to trade for the "only available" model we had requested with a dealersh More

by JJS
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
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