Smart Motors Toyota

I have been a Smart customer for quite a while. Recently, I needed 4 new tires for my Toyota, and Smart was running a special ONLY for the month of May- buy 3 get one for $1.00. They had the tires I wanted, I needed 4 new tires for my Toyota, and Smart was running a special ONLY for the month of May- buy 3 get one for $1.00. They had the tires I wanted, so I made an appt , to have them put on. I had to cancel that appt, and made one for the following week. However, the new appt. was for June 1st, so I was informed that the deal was only for the month of May. I guess I easily could have purchased the tires before June 1st, and had them installed on the 1st. Maybe, it wasn't an option, but I was never informed of that! So, another Toyota dealer was running the same special in June, so I went there. The people are great, good food, but no communication. More

From the minute I walked in the door, I felt comfortable From the minute I walked in the door, I felt comfortable and welcomed by everyone. Each person who helped me along the purchasing process was very f From the minute I walked in the door, I felt comfortable and welcomed by everyone. Each person who helped me along the purchasing process was very friendly and knowledgeable. This is truly a professional dealership. I can understand why you have received awards! Sincerely Ann Frehner More

Toyota Smart Motors is the best dealer I had used for the past 27 years. They provide an excellent service with exceptional dedication and professionalism. past 27 years. They provide an excellent service with exceptional dedication and professionalism. More

Just bought our first Toyota from Bill Bailey at Smart Motors. Bill was very personable and in all of our contacts with the staff at Smart Motors, they were very friendly and professional. Answers to our Motors. Bill was very personable and in all of our contacts with the staff at Smart Motors, they were very friendly and professional. Answers to our questions were informative without being pushy. I got an email quote from Bill and got back to him a couple days later. When we arrived to sign the contract, all the numbers matched (what I expected to see). There were no games or sales tricks. I was very happy to find a sales person I can trust. What a concept! (Yes, Virginia, there is a Santa Claus!) Thanks to John and Phil for taking the time to explain all the new features and do the special programming for the garage door link. We are very happy with our purchase! More

After dealing with Smart Motors fro over 10 years I continue to find them friendly and accomodating. They have a great product and provide great service. continue to find them friendly and accomodating. They have a great product and provide great service. More

Dave coordinated my recent new tire installation. He arranged everything and made sure the job was done on time. He is a valuable team member and yet another reason why I trust my vehicle with your serv arranged everything and made sure the job was done on time. He is a valuable team member and yet another reason why I trust my vehicle with your service department! More

The recall work was done promptly and well within the time frame alloted. However, when the next family member went to adjust the mirrors, we found that the controller had been re-installed upside down. time frame alloted. However, when the next family member went to adjust the mirrors, we found that the controller had been re-installed upside down. This will unfortunately require a second 60 mile round trip and time waiting. More

Had several phone conversations regarding parts/price, wasn't until I asked about after market pricing was that an option. Also, Todd quoted me price of $267 for blower motor (after which we discussed an wasn't until I asked about after market pricing was that an option. Also, Todd quoted me price of $267 for blower motor (after which we discussed and he was able to locate after market part for $153 at Weaver) and $157 for labor. I asked if labor included cost of diagnostic and was told yes; otherwise, would have replaced myself since only 3 screws involved. Wasn't til I went to pay and pick up vehicle that I was charged $115 for diagnostic on top of labor to install blower motor. When questioned he said there's a separate diagnostic charge for check engine light and blower motor. I've emailed the Service Manager, Jim Ware, but yet to hear reply. More

Too fast, i brought some stuff to do while i waited for my truck 5000 mile checkup and didn't get it finished. My only complaint was you didn't wash my truck, of course we were in the middle of a 5-6 inch my truck 5000 mile checkup and didn't get it finished. My only complaint was you didn't wash my truck, of course we were in the middle of a 5-6 inch snowstorm. Thanks again i really like Smart motors and will be back. More

I had a problem with the service department over a period of time regarding work the performed on my car. They didnot tell me of a beginning problem with the tires/alignment and I eventually had to replace m of time regarding work the performed on my car. They didnot tell me of a beginning problem with the tires/alignment and I eventually had to replace my tires. When I contacted Jim with my problem and my view of what happened he was great. I believe they will be more forthcoming with their service customers in the future and I am satisfied with the outcome of my complaint. In short, I was pleasantly surprised to get someone from "the corporation" to actually talk to me and do something positive to corect the situation. It seems like most companies spend all thier time and effort making excuses. Smart Motors does not do that and I recomend them to anyone. More