Smart Motors Toyota

Great Service and Excellent sales person Scott Nelson Is my sales person which i bought two cars from him . He is a very honest friendly sales person . I recommend every buyer is to deal with Scott Nelson Is my sales person which i bought two cars from him . He is a very honest friendly sales person . I recommend every buyer is to deal with scott nelson because he will give you the best fair deal . More

Buying our Pruis I was amazed how friendly, courteous, knowledgeable everyone was, the teamwork was amazing we were never left just standing. Most stress free experien I was amazed how friendly, courteous, knowledgeable everyone was, the teamwork was amazing we were never left just standing. Most stress free experience in lifetime! More

Great Experience Scott and Justin were both great to work with and worked hard to make sure everything was taken care of and we were happy. They both took the extra ti Scott and Justin were both great to work with and worked hard to make sure everything was taken care of and we were happy. They both took the extra time needed and were very pleasant to work with. More

Wonderful Experience Leased our second vehicle from Scott Nelson. He's very knowledgeable, honest and a nice guy. The rest of the staff is very courteous and helpful as Leased our second vehicle from Scott Nelson. He's very knowledgeable, honest and a nice guy. The rest of the staff is very courteous and helpful as well. The lounge is stocked with excellent snacks and is very comfortable for waiting for the finance person or someone to show us the bells and whistles on our new vehicle. More

who knew car-buying could be fun? I've purchased a number of cars in my lifetime, and leased twice, but never enjoyed the experience until buying a car from JD Harwell at Smart Motors. I've purchased a number of cars in my lifetime, and leased twice, but never enjoyed the experience until buying a car from JD Harwell at Smart Motors. He wasn't condescending, didn't try to small-talk over my questions and concerns, and genuinely listened to what I needed and wanted. I actually found the process fun, which was a great surprise. With JD's help and a lot of online research, I compared options of leasing, buying new and buying used, and came away with a car I love at a price I can afford. Who would think car buying could feel respectful and responsive? And given that I had a poor experience with Smart Motors 15 years ago (and swore I'd not work with them again), the fact that this experience happened at all is extraordinary. I’m glad I got over myself, or I’d not have realized how much things had changed. Another dealership I was talking with over the past few weeks had the age-old dynamic of trying to convince me I wanted a car I had no interest in - that its reviews should make me want it, and discounted other makes/models and dealerships. I felt talked-down-to, as if I wasn't capable of discerning a real answer from a sales tactic. In contrast, JD patiently answered all my questions, kept in touch with me without overwhelming me, and gave me information as well as time to come to my own conclusions. So I'm telling my friends who aren't fans of car shopping that there is a new generation of car sales folks. They listen to what you need, pay attention to the energy you've already invested in online research, and personalize the process to meet you where you are. Smart Motors clearly has some great salespeople. I highly recommend working with JD Harwell at Smart Toyota in Madison. Best car-buying experience of my life, and I couldn't be happier with my purchase. I'd also like to add that my financing experience with Chad was also very pleasant - fast, competent and respectful. More

Just a great purchasing experience - year after year Over the last 6 years my company has purchased over 15 new Toyota 4-Runners, Siennas and Venzas for our outside sales force thru Smart Motors. Additi Over the last 6 years my company has purchased over 15 new Toyota 4-Runners, Siennas and Venzas for our outside sales force thru Smart Motors. Additionally our company employees and friends have purchased many other Toyotas from Smart because of our experience with Smart. Our salesman, Mark Koebbe has ensured that ever deal was fair, every transaction was seamless, and all issues resolved immediately. Sales Manager T.J. Thompson works closely with Mark Koebbe and it is a great team. We have purchased other Brands thru many other local dealers but the Smart Experience is better, from the great product selection, professional staff in sales and service, the "wow" waiting area, car wash with the express oil change...it is a Lexus - BMW- MB experience without the premium costs. I cannot say enough about Smart Motors. Herb R. More

Poor Service .... Finally Got Resolved We bought a used minivan. Happy with the van, not so much with the service. Salesman was your typical pushy used car salesman. The minivan was on thei We bought a used minivan. Happy with the van, not so much with the service. Salesman was your typical pushy used car salesman. The minivan was on their lot for two months. Both the exterior and interior were very dirty. Part of the deal was to have it cleaned. They did a terrible job cleaning, I think my six year old could have done a better job. My fault for not inspecting it closer, but I thought I was dealing with professionals. It took several conversations, a few online reviews and a new sales rep, but Smart finally stepped up. They did a full detail on the van and I even got a rental while they did it. It looks great, yeah! More

Smart Motors Toyota, Madison WI Purchased our 6th family vehicle at Smart Motors and once again it was a wonderful experience. Scott Nelson made our purchase seamless, listening to Purchased our 6th family vehicle at Smart Motors and once again it was a wonderful experience. Scott Nelson made our purchase seamless, listening to our desired package preferences and options he was able to locate the exact car. Superior customer service! Highly recommend this dealership to everyone. More

New Toyota Prius Purchase I recently purchased a new 2014 Toyota Prius from Smart Motors. My salesperson Jason Hepperly was fantastic. He really took the time to listen and und I recently purchased a new 2014 Toyota Prius from Smart Motors. My salesperson Jason Hepperly was fantastic. He really took the time to listen and understand what I was looking for, and he helped me with a friendly and personal approach...no high pressure sales tactics. Whenever I had questions or concerns, he responded back right away. And the price he got me was the lowest I found. When I'm back in the market for another new vehicle, I'll definitely go back to work with Jason. On the finance side, Chad Ohly broke down all the options for buying and leasing and helped me figure out the absolute best solution for me, both for the short term and for the long term. It not only put my mind at ease, it saved me a lot of money. More

Great Experience Just leased a Scion iQ! It is a mini micro car that will be perfect for our family's third car. We have a 16 year old new driver and this will be pe Just leased a Scion iQ! It is a mini micro car that will be perfect for our family's third car. We have a 16 year old new driver and this will be perfect for her. Low payment lease and a new car! Better than taking a chance on a $4,000 clunker. Sales professional Jason Hepperly was friendly, helpful, and responsive to us at all times. Thanks Jason, you made the car buying experience something to enjoy rather than dread! We will be back to Smart Motors!! More