Smart Motors Toyota

Childish and unprofessional After submitting a request for pricing on Sienna vans the sales staff seemed spiteful that I had found a better price elsewhere. From the Sales ma After submitting a request for pricing on Sienna vans the sales staff seemed spiteful that I had found a better price elsewhere. From the Sales manager Andy Goepfert "Based on pricing I have offered is quite unlikely that we are THOUSANDS apart from a deal." and "Get two of them and I will buy one from you" What exactly is the point of being sour because you didn't have the best price? No need to patronize. Unprofessional at best. More

3rd Purchase here, 3rd high quality experience This is our 3rd time "purchasing" a car at Smart Toyota, this one was a lease, but still a great experience all the way around. Knowledgeable, friend This is our 3rd time "purchasing" a car at Smart Toyota, this one was a lease, but still a great experience all the way around. Knowledgeable, friendly help - respectful of our time needs both during the actual purchase onsite and overall with needing to acquire a car in a short period of time (calendar days). A great team at Smart Toyota means experienced, thoughtful service from end to end. More

Excellent customer service Scott has given us great attention to details, and is extremely helpful with follow-up leaving us with a feeling that we are dealing with the right pe Scott has given us great attention to details, and is extremely helpful with follow-up leaving us with a feeling that we are dealing with the right person and organization. This is not our first Toyota purchase from Smart Motors/Scott Nelson and will not be our last car purchase from them. More

Another great experience puchasing a vehicle at Smart Toyota We returned to Smart to upgrade our 10 year old Avalon. The Smart team was incredible to do business with, including: Our sales person, Scott Ne We returned to Smart to upgrade our 10 year old Avalon. The Smart team was incredible to do business with, including: Our sales person, Scott Nelson, knows the product lines and was great to work with. He walked us through all the current models and options, which enabled us to make an informed decision. With his insight to the Toyota line, we were able to finalize our purchase decision in one day. Dana Raker facilitated the purchase paperwork. Her knowledge on the process with all the forms, options and title work streamlined the process. Our new Avalon is equipped with all the new computer, phone, internet and Bluetooth functionality. A big thank-you to John Morrison for taking extra time to provide an orientation and answering all of our questions. And - a big Thank you to TJ Johnson - He was there to greet us on our initial visit and the first to shake our hands after banging the gong. Thank you Smart Motors - you have an incredible team! More

Toyota service center Service customers beware. Had rear shocks replaced at 40k miles on a 2012 Rav4 because of leakage, cost was $520 ! I thought this sounded high priced. Service customers beware. Had rear shocks replaced at 40k miles on a 2012 Rav4 because of leakage, cost was $520 ! I thought this sounded high priced. Was told to get other estimates and they would see what they could do. East side Toyota was $85 less, out of town Toyota dealer (Monroe) was $200 less ! And I had to get other estimates in writing. They ended up refunding to me $85. They also stated that they could set their prices anywhere they like ! I would never go back. More

"Buying another Sienna!!" We worked with Scott Nelson who was very knowledgeable and truly exceptional. He found us the exact Sienna we were looking for and promptly. We woul We worked with Scott Nelson who was very knowledgeable and truly exceptional. He found us the exact Sienna we were looking for and promptly. We would recommend Scott to everyone!! Dana Raker also did an awesome job with all our paperwork!! Kudos to the SMART Motor team!! More

Buying a Prius C was Smooth I worked with Scott and John who were both knowledgeable, relatable, and friendly. Also funny. I look forward to working with them down the road. I worked with Scott and John who were both knowledgeable, relatable, and friendly. Also funny. I look forward to working with them down the road. More

Great transaction and sales person We just leased a brand new Corolla and our experience with both Scott Nelson and the SMART Motors team was terrific. I had to negotiate with Scott ov We just leased a brand new Corolla and our experience with both Scott Nelson and the SMART Motors team was terrific. I had to negotiate with Scott over email as I was traveling. He was prompt, precise and and on the money with his help. He pointed us to a better deal for a model with more options. HE tool the time to know my daughter''s needs and even came in on his day off to be there when we took delivery. Thanks Scott! More

Poor customer service We drove through their inventory just to see what they had. There wasn't anything there that appealed to us but we were approached by one of the sale We drove through their inventory just to see what they had. There wasn't anything there that appealed to us but we were approached by one of the salesmen. When we said we weren't interested he started yelling at us saying "you don't know anything about this place!" and some other things that I didn't hear. Not a great way to attract customers. We definitely will not be purchasing a car there or recommending them. More

best car buying experience Salesman Mike Finkel took the time to show me 5 to 6 different RAV4 vehicles and let me drive as many as I wanted until I found the exact color of ext Salesman Mike Finkel took the time to show me 5 to 6 different RAV4 vehicles and let me drive as many as I wanted until I found the exact color of exterior,interior and features I needed in my car for my family. I have never felt so taken care of by a salesperson, as I felt Mike took care of me and my kids. Thank you, Mike. More