Smart Motors Toyota

I bought my TRD Off Road Toyota Tacoma from Gary Frederick, while still assigned in Japan. I used USAA’s True Car buying service to find the vehicle. Gary Frederick and his team were professional an Frederick, while still assigned in Japan. I used USAA’s True Car buying service to find the vehicle. Gary Frederick and his team were professional and prompt. Despite sub-freezing temperatures Mr. Frederick did not hesitate to immediately create a customized video detailing features we had discussed. I had contacted several dealers prior to Smart Motors and all of them did not consider me a serious customer. Gary did. Approximately three days later we had a deal done. It was painless and I felt like I was Mr Frederick’s only customer despite I know I was not. I’d drive the three days from WA for the value and service Mr. Frederick abd Smart Toyota provides. More

Updated Experience Update: After I declined offers of a lease termination penalty (~$5K) and higher cost replacement vehicle (~$1K) on Nov. 23, the Smart Motors sales t Update: After I declined offers of a lease termination penalty (~$5K) and higher cost replacement vehicle (~$1K) on Nov. 23, the Smart Motors sales team acknowledged my concerns and offered to swap out the vehicle at no additional cost on November 26. The sales manager communicated with me frequently to provide updates until I received the new car December 4, which is currently in good working condition. I have confidence in the maintenance teams who diagnosed the initial problem and am grateful their expertise identified the root cause of the wiper malfunction. Original: Do not trust Toyota vehicles or the sales team - you may get stuck with paying full price on a defective, fire hazard of a vehicle. I leased a new 2020 Rav4 LTE Hybrid on November 11. On November 17 and 18, the wipers malfunctioned and the car had to go back for service. The service team found a hole in the metal of the car that shouldn't have been there that was funneling water into the electrical components of the wipers. After finding that defect, they determined the fuel line may also have been involved, so the vehicle remains in the shop. The sales manager said "defects happen" and " they are fixing it" when I said that I no longer felt safe in this car and felt lied to during the sales process in which he told me multiple times that the car would never need to be in service except for routine oil changes unless I damaged it. Now, they have not offered to make this right in any way - apparently, I have to still pay the full amount and continue leasing the defective car (that the service and sales department acknowledged could still be defective) unless I want to pay early lease termination penalties. I feel like my physical and mental safety are in danger as a result of their defective vehicle and lack of any appropriate response to my concerns. More

This was my 3rd Toyota purchased at Smart Motors. Austin was very helpful and I didn't feel pressured at all. I have all my maintenance done there and everyone has been very courteous. was very helpful and I didn't feel pressured at all. I have all my maintenance done there and everyone has been very courteous. More

Did not honor written agreed price. I drive 5 hours! Great sales person Austin. I drove 5 hours after getting written trade agreement and vehicle pricing. I get there and the used manager says “ we ar Great sales person Austin. I drove 5 hours after getting written trade agreement and vehicle pricing. I get there and the used manager says “ we are giving you 1000 less for your 2018 ridgeline. Not cool guys. Not at all More

Great buying experience Manuel Socorro was my very patient salesperson. I also worked with Andy Goepfert the salesmanager. Both were very kind and easy to deal with. I trade Manuel Socorro was my very patient salesperson. I also worked with Andy Goepfert the salesmanager. Both were very kind and easy to deal with. I traded in a 2004 Tacoma and purchased a 2019 Tacoma. Both of these individuals took alot of time explaining the new features. GREAT to work with!! More

New car purchase Phil Awes was very professional in assisting us in the purchase of our 2019 Toyota Camry. He was very thorough in describing the options and differen Phil Awes was very professional in assisting us in the purchase of our 2019 Toyota Camry. He was very thorough in describing the options and differences in various models. He also helped us to determine whether a RAV 4 or Camry was the best fit for us. More

Very friendly and helpful staff for new car lease Overall, it was a very positive experience. Rob was incredibly patient and welcoming, and even went out of his way to accommodate my tight schedule, Overall, it was a very positive experience. Rob was incredibly patient and welcoming, and even went out of his way to accommodate my tight schedule, which is much appreciated. John was another outstanding employee - notably helpful with sorting our my first auto insurance. More

Excellent used car purchase experience I dealt with Alex Parsons who did a great job of guiding me through my used certified Toyota RAV4 purchase and I am very pleased with my vehicle. I wo I dealt with Alex Parsons who did a great job of guiding me through my used certified Toyota RAV4 purchase and I am very pleased with my vehicle. I would definitely recommend Alex and Smart Motors! More

Great service! The service was great. The sale rep was nice and gave us great info for the car we wanted to buy. He was very patient with us and were willing to help The service was great. The sale rep was nice and gave us great info for the car we wanted to buy. He was very patient with us and were willing to help us get the best deal there was to get. More

Excellent service! I wanted to give a compliment to the Justin Von Behre, my service advisor. He was awesome! Friendly, knowledgeable, had great people skills, really I wanted to give a compliment to the Justin Von Behre, my service advisor. He was awesome! Friendly, knowledgeable, had great people skills, really cared about the work that was being done on my Prius. Thank you much! More