Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Smart Motors Toyota
Madison, WI
305 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 305 reviews
September 18, 2020
The entire experience was excellent. From the initial test drive to the follow up and finally the purchase process. Very straight forward and pleasant. And very quick as well. test drive to the follow up and finally the purchase process. Very straight forward and pleasant. And very quick as well. More
by Rhano
Employees Worked With
Shaheid Walker
August 19, 2020
Al Franklin always offers excellent customer service. Dana had the finance papers ready & was super to work with! Sweet to Ding the Dong at end! Dana had the finance papers ready & was super to work with! Sweet to Ding the Dong at end! More
by dcmajic
Employees Worked With
Jeff? told me about RAV4 new features. Nice person!, Al Franklin, Dana Raker
August 16, 2020
Dave and his supervisor were very friendly and informative. Low pressure. We found a great vehicle at a very good price. They were flexible with their negotiation. From this and prior dealings, we informative. Low pressure. We found a great vehicle at a very good price. They were flexible with their negotiation. From this and prior dealings, we are very happy with Smart Toyota of Madison! More
by Barczi
Employees Worked With
Dave Jaworski
August 11, 2020
Purchase of a TOYOTA Highlander My experience with Smart started with KEVIN YOUNG who showed me many options for New or Used vehicles to purchase. I compared his information with an My experience with Smart started with KEVIN YOUNG who showed me many options for New or Used vehicles to purchase. I compared his information with another dealer and did a test ride with both. I am about to purchase another vehicle for my wife and it'll be a much journey for I will be going to Kevin right away. I also was very impressed with the total staff of Smart especially the gentleman who explained all the functions of my new vehicle. Of course I don't remember them all but he assured a answer when I call back. More
by tccwalsh
Employees Worked With
Kevin Young, not sure of the other people
July 28, 2020
I worked with Jessica Koss. I purchased a Honda Ridgeline. Jessica was awesome to work with. We handled everything via text messaging. She sent me additional photos being I live almost three hours Ridgeline. Jessica was awesome to work with. We handled everything via text messaging. She sent me additional photos being I live almost three hours away. Agreed upon purchase price and trade in value over the phone for my old truck. Jessica did a great job!! More
by ballgame4family
Employees Worked With
Jessica Koss
June 10, 2020
General Sales Manager Justin Jackson is not pro customer General Sales Manager Justin Jackson is rude. I had a $200 coupon toward the purchase of a new vehicle as a returning customer. This was my 3rd Toyo General Sales Manager Justin Jackson is rude. I had a $200 coupon toward the purchase of a new vehicle as a returning customer. This was my 3rd Toyota purchase from this store. I presented the coupon at the time of the purchase just like it said on the coupon. Then Jackson said I could not use it because it was not presented at the time of the "haggling". I advised him that this is not what is printed on the coupon. I asked Jackson if he was willing to lose the $48,000 car sale over a $200 coupon. Jackson suggested that maybe I didn't want the new car. At that point, I asked to speak to the General Manager and he said that he was the GM. I asked to speak to his supervisor. At that point, Jackson pushed the coupon at Ryan and said give it to her. Jackson ruined my new car buying experience. Instead of excitement and happiness, I still feel anxious about the whole thing. Smart Motors can do better than this. Ryan and Cody were wonderful to work with and they both witnessed my entire encounter with Jackson. More
by dawnomj
Employees Worked With
Ryan in Finance and Cody in Sales.
May 22, 2020
Excellent customer service. Felt right at home the minute I walked in to Smart Motors. Al Franklin is the best! Very knowledgeable, answered concerns I had and explained things very well. I don’t think I ha I walked in to Smart Motors. Al Franklin is the best! Very knowledgeable, answered concerns I had and explained things very well. I don’t think I have ever had such a wonderful experience. More
by Carrie
Employees Worked With
Al Franklin
May 11, 2020
We sat here all day because we wanted to pay with cash- they don't accept cash. Who doesn't accept cash? Tried to go to a bank and it was Saturday afternoon by that time. We don't live in Madison and were they don't accept cash. Who doesn't accept cash? Tried to go to a bank and it was Saturday afternoon by that time. We don't live in Madison and were coming from out of town. The bank that was open wouldn't sell a money order because we aren't a member of that bank. The dealer states this is a corporate rule due to corona virus. When calling Toyota corporate they said it is NOT a dealer rule. There's no good reason for this policy ... If it's due to touching cash that could be contaminated from a sick person, you still touch a money order and you still touch the pen and paperwork filled out to purchase... So that is not a valid reason. It was suggested we just finance the whole car. Why would we do that when we have cash in hand? Ridiculous and a waste of a day with small children. More
by Unhappy Customer
Employees Worked With
Blane Einbeck
March 02, 2020
I purchased a new Toyota Sienna I purchased a 2020 Toyota Sienna from Smart Motors. Lesly Ramirez is the best car salesperson I have ever met. She knew the answers to the dozens of q I purchased a 2020 Toyota Sienna from Smart Motors. Lesly Ramirez is the best car salesperson I have ever met. She knew the answers to the dozens of questions I asked. She explained the features of the van with all of the details I wanted to hear. She communicates very clearly. Smart Motors did not have a van with the packages I wanted. Lesly worked with someone to find a van with those features. On the day we completed the purchase, Lesly helped us pair our phones, customize our seat position memory buttons, and explained many more features of the car. More
by tomofcg
Employees Worked With
Lesly Ramirez
January 27, 2020
Leased a 2020 Corolla today Great service from Smart Motors! Both Cody and Ryan were great to work with. Easy experience, and, a great car. All staff I came in contact with we Great service from Smart Motors! Both Cody and Ryan were great to work with. Easy experience, and, a great car. All staff I came in contact with were friendly and helpful. More
by MA
Employees Worked With
Cody Sondalle in sales and Ryan in Finance (I didn't catch Ryan's last name)
