Smart Honda of Des Moines

I always have my oil changed done and my advisor is nice and friendly I’m glad he recommended I change transmission fluids my car seemed run good and friendly I’m glad he recommended I change transmission fluids my car seemed run good More

Great Service! My CR-V needed an oil change and when entering the dealership, I was greeted in a kind manner, and Josh Smith promptly had my car taken to the service My CR-V needed an oil change and when entering the dealership, I was greeted in a kind manner, and Josh Smith promptly had my car taken to the service area while I waited. I went to Lou Castillo's office and told him how much I liked my CR-V that he had sold to me, and this is the 4th car I have purchased from Lou. Lou is always cordial, happy, and cares about others. Next Josh called me, stated that my tires needed a rotation, and told me the length of time it would take for the rotation. The service was completed on time, and I left the dealership feeling that my car and I were well taken care of by Smart Honda. More

I have purchased three vehicles from Luis Castillo, I have dealt with the service department with Missy and Cole over the last four years. Each encounter was a VERY positive experience leaving me very sa have dealt with the service department with Missy and Cole over the last four years. Each encounter was a VERY positive experience leaving me very satisfied. I strongly recommend this dealership and ESPECIALLY these people as well as Mark in the sales Dept to anyone interested in a vehicle purchase All of my experiences have been pleasant and I will NOT go elsewhere. These people are professional, courteous pleasant to work with in every facet. More

Straight forward and willing to answer any questions asked. Buying from them was a great experience! Both the sales and financial side really worked hard to ensure I was happy with the sale and process. asked. Buying from them was a great experience! Both the sales and financial side really worked hard to ensure I was happy with the sale and process. More

Terrible service - Really didn't want to supply the rental. My Civic had a recall for the airbag. A rental is offered free of charge on the recall. When I signed up for the service appointment online, they di My Civic had a recall for the airbag. A rental is offered free of charge on the recall. When I signed up for the service appointment online, they didn't have an option to request a rental. Called their service department 3 times. Connected on 4th time and was transferred to "the woman who handles all of those." I got her voicemail, so I left a message with a call back number, saying I needed the rental. When I arrived at my appointment, she said she doesn't have a voicemail. Besides, it only takes a few minutes - so I could wait. 40 minutes later (and now late for a meeting), I left the waiting area to ask how much longer. "Oh, we forgot about you. I'll have your car pulled around." Then everyone disappeared. My car arrived, and I asked the guy if that was it. He said, no, I needed to check out. No one was there. Eventually, someone from another area walked over and said there was no check out. My car was blocked by a car that had been sitting in front of the exit since I arrived. I finally got out by exiting the garage through the entrance. No, I don't recommend this place to anyone. More

BUY AT SMART HONDA in DES MOINES We bought our CRV from Dalton Johnson in December 2018. We love the SUV and also the folks at Smart Honda. From sales to service, Smart Honda does i We bought our CRV from Dalton Johnson in December 2018. We love the SUV and also the folks at Smart Honda. From sales to service, Smart Honda does it right. You have a specific Service Advisor to work with you. The folks in Service take extra care to insure that your vehicle is kept in top notch condition and recommends service that might be necessary. Thanks Smart Honda!! More

I have bought my last 3 cars from Clay. He is straight forward and honest. I was able to go home with a new car on the same day. The financial person was friendly and helpful as well. I wouldn’t go anyw forward and honest. I was able to go home with a new car on the same day. The financial person was friendly and helpful as well. I wouldn’t go anywhere else. More

I was in for an oil change plus air & cabin filter. Everyone was very professional, and everything was done in an hour. Did an awesome job! Everyone was very professional, and everything was done in an hour. Did an awesome job! More

I traded my 2013 Murano for a 2020 CR-V. Great customer service...will be back soon to purchase a car for my son! Both Dave (sales) and Brenda (finance) went above and beyond to help find the perfect car f service...will be back soon to purchase a car for my son! Both Dave (sales) and Brenda (finance) went above and beyond to help find the perfect car for me and the best financing available. Very satisfied with the service and my purchase!! 100% recommend Smart Honda of Des Moines!! More

Had the timing belt service done this week on my 2012 Crosstour. David Sysombath was my service advisor. He was very professional. The service was done within timeframe I was told and came in under the i Crosstour. David Sysombath was my service advisor. He was very professional. The service was done within timeframe I was told and came in under the initial quoted cost given which is always great. More