Smart Honda of Des Moines

Had routine oil & filter change and multi-point inspection. Inspection revealed uneven tire wear. Service advisor Missy Halferty recommended tire rotation and alignment check to provide a better inspection. Inspection revealed uneven tire wear. Service advisor Missy Halferty recommended tire rotation and alignment check to provide a better drive and to save wear & tear on tires and on suspension parts. Tire rotation was done and alignment check indicated adjustment was needed which was also done. Wasn’t aware of the problem but discovered my 2018 CRV drives much smoother after the service. Excellent job Missy Halferty. Larry Hagerla More

My service at the Smart Honda dealership is excellent. I bought my first Honda eleven years ago and have all of my service work on my two Honda vehicles. Getting excellent customer service today is hard to bought my first Honda eleven years ago and have all of my service work on my two Honda vehicles. Getting excellent customer service today is hard to find. More

Horrible horrible customer service. Bought my van brand new . 1st service and recalls they had my van all day 10-4:30. Doesn’t take that long for the service . When I got into my van all tires were low, th new . 1st service and recalls they had my van all day 10-4:30. Doesn’t take that long for the service . When I got into my van all tires were low, they told me to drive it around the block and that would reset them. What a joke, it didn’t work. So then they put air in them. 2 days later the back driver is low again, as I asked them to check it out and see why it was going low, so needless to say they didn’t rotate my tires like they said they did! And then to top it off my windows don’t roll down now. Called back and they said to bring it back down for an service appointment! They would have the van all day again for a window! So needless to say they lost my business . More

Service advisor, Mike Dabney, explained all work performed and was very conscientious about taking care of my vehicle. He truly understands customer service. Mike Dabney is the best. performed and was very conscientious about taking care of my vehicle. He truly understands customer service. Mike Dabney is the best. More

Smart Honda always does a super job for us. This time, we had a slow leak in a tire and needed immediate service to avoid damaging the tire. David Sysombath in their service department always does a tremendo had a slow leak in a tire and needed immediate service to avoid damaging the tire. David Sysombath in their service department always does a tremendous job and handled this right away and got us back on road quickly. Thank you, David and Smart Honda!! More

Had routine service. Work was done by promised time. Staff is always very friendly and knowledgeable. Missy is very easy to work with and she does a great job explaining what needs done. Usable coupons Staff is always very friendly and knowledgeable. Missy is very easy to work with and she does a great job explaining what needs done. Usable coupons are often emailed to us which keeps the price comparable to a private mechanic More

Had routine service, and everything was excellent! Michael Dabney (service adviser) explained every aspect of what was done before and after the service. EXCELLENT! I will return to Smart Honda any Michael Dabney (service adviser) explained every aspect of what was done before and after the service. EXCELLENT! I will return to Smart Honda any time service is needed for my 2019 Honda Accord! More

We just purchased a 2021 Honda Pilot. It is our 5th Honda Pilot we purchased from Smart Honda. Excellent dealership, great service and staff is very accommodating. I highly recommend Smart Honda! Honda Pilot we purchased from Smart Honda. Excellent dealership, great service and staff is very accommodating. I highly recommend Smart Honda! More

Smart Honda dealership was recommended to us by multiple friends and we were not disappointed. They were efficient and accommodated us well in the midst of a dealership renovation. friends and we were not disappointed. They were efficient and accommodated us well in the midst of a dealership renovation. More

I tried calling to make an appointment for an oil change but was told by the recording to leave a message and I would be called back. It didn't happen. I don't know who's line I called but I went there anyw but was told by the recording to leave a message and I would be called back. It didn't happen. I don't know who's line I called but I went there anyway and was told the next available time was in mid October. I was very disappointed. I was then referred to David who did an excellent job of working me into the schedule that morning. The next time I need service I will contact David and am confident that there will be no problem setting up an appointment. I'm very grateful that he will be my contact in the future. More