Smart Honda of Des Moines

Good service Have always had a good experience with the service department and shuttle service. Have been using them for 9 years. They do a good job of explaining Have always had a good experience with the service department and shuttle service. Have been using them for 9 years. They do a good job of explaining what needs to be done and why. More

Great service Took my car in for regular service and also to diagnose a weird noise. They were able to find issue and fix it same day. Took my car in for regular service and also to diagnose a weird noise. They were able to find issue and fix it same day. More

outstanding service I drove into this dealership after having my Honda jump started at a local store parking lot. The dealer checked my battery completely and it was det I drove into this dealership after having my Honda jump started at a local store parking lot. The dealer checked my battery completely and it was determined that I needed a new battery. Having checked my records at this dealership the maintenance man informed me that my battery was still on warranty. I had no idea that it was. To make a point here I was really elated to know that there was no charge. I was in this dealership no more than 30-40 minutes waiting in a comfortable waiting area. Pleasant people to work with!! More

did not finish jobs requested. Had to wait and go back I drove to dealer after they said requested work was complete. When I got there and paid for work, they brought the car (2017 Accord Hybrid which I h I drove to dealer after they said requested work was complete. When I got there and paid for work, they brought the car (2017 Accord Hybrid which I had bought at this dealer), and I n. oticed that it had not been washed although I was asked to sign the job order which clearly indicated a wash was ordered and completed. They took the car back while I waited another 10 minutes in their show room. When they brought it back, it was clear that water had been run over it but there were still bug smudges on the windshield and bun spots on the front grill--not a thorough cleaning/washing. I took the car because I was in a hurry, drove around a bit to pick up some supper to take home, and on the way home the check engine light cam on saying the tires were indicating low pressure, so I went back to dealer. They had rotated my tires and supposedly checked them. They checked them when I got back and found the tire settings were not calibrated==so they took careof that. They apologized and thanked me for my patience, while our supper was sitting in the car getting cold. I wondered how the rest of the service was done when these two requests were not completed. More

Easy Peasy I made it easy for Sales. I was looking for a specific Pilot and found it on Smart Honda's web site. I called to check the availability (I wasn't hear I made it easy for Sales. I was looking for a specific Pilot and found it on Smart Honda's web site. I called to check the availability (I wasn't hearing back from online requests). I spoke with Lou Castillo, who kept me informed and answered my questions via phone and text. I was able to put a deposit on the Pilot to hold it until I could get to Des Moines that weekend. Met Lou in person, he showed me all the fun details and what was different with the 2017 model and let us take it for a drive. The longest wait was for financing (a good life lesson for our teenagers who were with us). We always use a specific salesman and dealership local to us, but they don't typically get newer Pilots, so after patiently waiting, we chose Smart Honda. Really appreciate all the time Lou spent with us via phone/text/in person. Would recommend him again! More

Grest Customer Service in the Service Department Smart Honda continues to provide great service even after purchasing the car. Dealing with Don in the Services department he was so friendly and helpf Smart Honda continues to provide great service even after purchasing the car. Dealing with Don in the Services department he was so friendly and helpful helping with my car issues and even remembered the car when I had to call back again a few weeks later. It is never fun running into car issues but having Smart Honda made the experience as smooth as possible. More

Oil change Got a oil change and a alignment check a smart Honda. I was in and out in no time. My service was Mike and he did a excellent job as always. I would r Got a oil change and a alignment check a smart Honda. I was in and out in no time. My service was Mike and he did a excellent job as always. I would recommend him to other individuals. More

Regular service Always impressed with the service dept. I am able to set my apppointment online. Got there at 4 pm and left before 5 pm. I love the organization and u Always impressed with the service dept. I am able to set my apppointment online. Got there at 4 pm and left before 5 pm. I love the organization and use of technolgy. I recieved a text while I was waiting from my service advisor to provide his text number if I have any questions and he came into the lobby to explain the service needed. Super friendly team, easy and fast. More

Recall Dropped off vehicle for a minor recall issue. Was told it would take about an hour and a half. An hour a a half later I was contacted and told it wa Dropped off vehicle for a minor recall issue. Was told it would take about an hour and a half. An hour a a half later I was contacted and told it was ready. Friendly, prompt service. More

Type R Picked up my Type R today. very excited. There was a slight delay in the delivery date but Smart was very transparent and kept me in the loop. This is Picked up my Type R today. very excited. There was a slight delay in the delivery date but Smart was very transparent and kept me in the loop. This is my 3rd Honda purchase from Smart and would highly recommend this dealership. Staff is very accommodating and friendly. Service department seems very honest. Had very good luck with all my Hondas. Boom More