Smart Honda of Des Moines

No hassles Worked with Clay to trade off my 17 Ridgeline and purchase a 2020 Ridgeline. There were no hassles as Clay priced my 17 and let me know what the diffe Worked with Clay to trade off my 17 Ridgeline and purchase a 2020 Ridgeline. There were no hassles as Clay priced my 17 and let me know what the difference was that I needed to pay. Didn't try to sell me other stuff. My 17 Ridgeline is a terrific vehicle. Quiet, smooth, no mechanical issues. More

I have been a customer at this dealership for approximately 25 years. The service department has always been outstanding. Excellent attention to detail. When I went in to pick up my truck my se approximately 25 years. The service department has always been outstanding. Excellent attention to detail. When I went in to pick up my truck my service advisor had left for the day. David S. immediately stepped up and took care of me. More

David does an excellent job of explaining whatever service is being considered. The service is always completed in the alotted time frame and the donuts are great. service is being considered. The service is always completed in the alotted time frame and the donuts are great. More

Over 350 Thousand Miles! Yep...my 2006 Honda Civic has over 350,000 miles and I've been involved in every one. So has Smart Honda. They have taken care of this car from the Yep...my 2006 Honda Civic has over 350,000 miles and I've been involved in every one. So has Smart Honda. They have taken care of this car from the day I bought it. Missy is an outstanding Service Advisor and has taken care of my car's needs from Day 1. A highly recommended service department and dealership, for sure! More

Best car buying experience. I have to say this was by far the most pleasant car buying experience I have ever had. Scott Davis is the bar of salesmen(person). Start to finish he I have to say this was by far the most pleasant car buying experience I have ever had. Scott Davis is the bar of salesmen(person). Start to finish he exceeded in every step. Very pleased with Smart Honda experience! More

I've always had excellent service from Smart Honda. So, when I showed up at 10:30 without an appointment with a flat tire, I was pleased that Scott Pugh agreed to take care of this problem. After a few min when I showed up at 10:30 without an appointment with a flat tire, I was pleased that Scott Pugh agreed to take care of this problem. After a few minutes, he told me that the tire needed to be replaced and that it would take an hour or so for it to be done. He offered a ride but I decided to wait. At 11:30, he told me that as soon as the tire arrived, it would be installed. At 1:00 PM I was mistakenly called by, I think David Sysombalt. We realized that he meant to call someone else. But while I was standing there, Missy Halferty who usually manages my service calls, asked me why I was there. She then went to Scott's desk, did some research and then found him and conferred. A few minutes later (about 1:30 now) he told me that the tire was on a truck but that the driver had not been told that it was a priority delivery for the Honda service department. He said that he would arrange for the tire to be delivered as soon as possible. By 3:00 PM, the work was done and Scott reduced my bill be $25 and gave me a certificiate for an oil change. Mistakes happen and it is important to evaluate service based upon what happens next. In this case, I have to give Smart Honda three stars. They accommodated me without an appointment, but a communications failure made me wait for four hours. Melissa intervened and then Scott fixed the problem, apologized and made an adjsutment to my bill. As I said, I have always rated Smart Honda's service as five stars and am submitting this review to help them develop a policy that assures follow up and communication with customers. More

My husband and I both own Honda’s. We’ve been very satisfied with our cars and very pleased with the service we always receive from Smart Honda. satisfied with our cars and very pleased with the service we always receive from Smart Honda. More

Excellent Service Employees are very friendly and courteous. They listened to our concerns about the vehicle and checked them out. We were also kept us apprised as to h Employees are very friendly and courteous. They listened to our concerns about the vehicle and checked them out. We were also kept us apprised as to how much time it would take to do the oil change and check out the issues. More

Smart Honda has excellent customer service staff, who deal professionally with everyone and handle any issue quickly and with super personality. My service professional is David Sysombath, and he is alwa deal professionally with everyone and handle any issue quickly and with super personality. My service professional is David Sysombath, and he is always great to work with. David asks all the right questions and assures that the service work is done as we agreed. i truly enjoy working with David and his associates! Smart has added a new customer service person, Brianna, who keeps us informed of the status of the work being done and makes sure the customer is provided with whatever they need, such as coffee, water, etc. I really appreciated talking with Brianna, and it is another example of how Smart values the customer!!! More