Smart Chevrolet

I’ve been working at dealerships for over 25 years I will say they are the worst I’ve dealt with they talked to me like I was a bum right off the street if anyone is considering buying a vehicle u better go say they are the worst I’ve dealt with they talked to me like I was a bum right off the street if anyone is considering buying a vehicle u better go somewhere else nasty attitude for a crappy dealership More

I have not purchased a vehicle from this dealership and never will after my contact with CHAD COURTNEY. If that even his real name. I saw a truck I liked on line and filled out the on line application for never will after my contact with CHAD COURTNEY. If that even his real name. I saw a truck I liked on line and filled out the on line application for credit on Friday. Mindy I get an email from Chad asking what I want to do with theses approvals (plural). I asked where he got the approvals from, what were the credit limits and the APRs I’d said approvals. I checked my credit reports and only had one inquiry. Then this dummy put my info in with 3 other finance companies. These are hard inquiries and they ding your credit. He then followed up with what I want to to do and if nothing he would mark them dead. Unethical sales practices. More

very easy to work with dealership. Deidra helped us find the exact car we were looking for. We didn't even know what kind of car, but she is definitely the one to work with. the exact car we were looking for. We didn't even know what kind of car, but she is definitely the one to work with. More

Liar Liar Pants on Fire Got the vehicle from an online ad, then worked with the local salesman to complete the deal. There was an agreement to supply a second key and a coup Got the vehicle from an online ad, then worked with the local salesman to complete the deal. There was an agreement to supply a second key and a couple of missing plastic body parts... fast forward to 3 weeks later when still waiting for my new tags and of course the "Used Car Salesman" denies everything. Then I go to the dealership to fix the issue, the salesman gets me in the office of the supposed sales manager and they both lie to me. I mention I would post a negative review and the alleged sales manager threatens to post my financial information if I did so. So, if they still work there, avoid Scottie Arant and Mike Hardy. Avoid the dealership as well, but if you have to go there avoid at least these two. More

BUYER BEWARE!!! I was asked to leave a 5 star review through text message from Smart Chevrolet, that won't be happening. We bought a 2016 Subaru Forester from Smart C I was asked to leave a 5 star review through text message from Smart Chevrolet, that won't be happening. We bought a 2016 Subaru Forester from Smart Chevrolet one month ago. We drove 5 hours from Virginia with our one year old son. Before making the drive we asked a lot of questions about the vehicle. It has 130k so we wanted to make sure it was as nice as they were trying to portray. Every time we asked we were told it was perfect. We made the drive and when we got there we were told the vehicle actually had "a little cosmetic damage that was fixed" but other than that, it was perfect. No accidents or structural damage is what we were told. The test drive went well and we decided to buy the vehicle for a little under 15k. The first hour or so of the drive was fine until we picked up speed. The car begin humming and vibrating at high speeds. When we got home we decided to have it checked over worried they didn't balance the tires, etc. That's when we found out it has two horribly bent wheels, the radiator support has been welded back in, the tires weren't balanced, there was spray paint overspray on the top of the vehicle near the windshield and on the passenger side door, they recently put in a control arm and it wasn't properly torqued, and the cherry on top, it needs a transmission. We started calling the dealership repeatedly a week after we got home and didn't end up talking to anyone for 3 weeks. When I talked to the manager his incompetence was baffling. During the conversation he asked why I didn't buy an extended warranty. I told him we had talked to multiple people over the phone that guaranteed us a car in perfect working order, we were also reassured in person. I then asked Chad does that mean that your customers can't trust the word of your employees and should rely solely on their own eyes when buying a car from your dealership. His reply? " I guess". Chad, you truly made my jaw drop in that moment. If that is the case, your dealership has no business selling cars online and shipping them. The only thing we were offered was having a used transmission put in the car for $2,400. By the same employees that can't torque a control arm properly? That sounds like a great idea. There were also 3 open recalls on the car that should've been fixed before I purchased it. Another issue, I still don't have my tags. I've had expired temporary tags on my car since the 15th. It is now the 23rd. They also sent us home with the wrong paperwork, giving us the hard copies. This place is a mess. Do yourself a favor and shop elsewhere. The bad reviews aren't lying or exaggerating. This is the type of dealership where you either have good luck or bad luck, but that's all it is. There is no quality control with the vehicles they buy and sell. I filed a complaint to the BBB in North Carolina. If you had a similar experience I recommend you do the same. More

We found a vehicle online on their website Thursday, July 9 so I contacted them about the vehicle. I emailed them (see attached pictures) asking if there were any issues with the vehicle. The response was th 9 so I contacted them about the vehicle. I emailed them (see attached pictures) asking if there were any issues with the vehicle. The response was the vehicle was inspected and no issues were found. So we went there with an appointment at 10am on July 11 to test drive the vehicle. The vehicle drove well and we inspected the car to the best of our ability and everything looked ok. When we looked in the engine bay, I did notice that one of the cold air intake lines was broken which wasn’t a big deal. Also, it was past due on its service. When we told the sales rep about these issues he said he’d look into it for us. When he came back, he said the vehicle was just sold to someone in Kentucky over the internet. We made an appointment Thursday, drove 3 hours to look at the car, and during our test drive and review, it was sold from under us. We were furious. However, the general manager appeared to make it right and allowed us to buy it. When buying the vehicle, we were “highly encouraged” to purchase an aftermarket warranty because of the make of the vehicle. My wife has had a couple of cars from this brand and her dad has several so we know the reliability of them. We declined, made the purchase and drove back to Greenville. Just to be sure and make ourselves feel comfortable, we had her local mechanic look at the car. In the same time it took SmartChevrolet NC to inspect the car, her mechanic saw the radiator was leaking and that the control arms, sway bar, and sway bar links were all worn. Two major issues that SmartChevrolet NC mechanics should have caught. I know we bought a used vehicle but I did tell them several times to be honest and let me know if any issues so we could discuss it. But to allow My pregnant wife to drive back 3 hours with issues that put her in danger on the highway is unacceptable. I called them back and stated what was found. I came to 3 scenarios for the mechanics. They either didn’t inspect the car at all, saw what was wrong and said everything is ok, or they don’t know what their looking at. They have 2 other cars of the same model on their lot and I wouldn’t trust them. The sales rep blatantly told me “I told you to get an aftermarket warranty. Those issues happened on your trip back.” I told him there is no way the whole front end would be worn in 3 hours and that the radiator just started leaking in that time frame. He said he spoke to his general manager and there is nothing he can do. I told him I understood and we’ll see where this goes. This is a warning to anyone in NC, SC, GA and TN. Do NOT purchase a car from this dealership. They cannot be trusted. And when caught and asked to make it right, they say too bad. Please share so nobody else had to go through what we through when buying a used vehicle. More

DO NOT buy a car from this dealer!! We purchased a Mercedes GL 450 from them after they told us nothing was wrong during their inspection. We drove 3 hours to get this car, and all we were asking for Mercedes GL 450 from them after they told us nothing was wrong during their inspection. We drove 3 hours to get this car, and all we were asking for was honesty. We immediately had the car inspected by a Mercedes mechanic we have used and trusted for years. Come to find out the car has a leaking radiator and suspension problems totaling over $5,000 in repairs. They allowed me, who is pregnant by the way, to dangerously drive this car 3 hours with a leaking radiator. Now I cannot even drive it until at least the radiator is replaced. They tried to tell us that all of this wear and tear and the radiator leak happened during our 3 hour drive home. That’s not even possible for all of that wear to happen in that time frame. More

Our experience with Smart Chevrolet was great. Ike was our salesman he was amazing. This was actually the best car buying experience we have had. our salesman he was amazing. This was actually the best car buying experience we have had. More

Had a great professional experience at Smart Chevrolet body shop. I had some front end damage and the body shop took care of my car and it looks as good as new body shop. I had some front end damage and the body shop took care of my car and it looks as good as new More

I came very close to walking away from this deal. Too much damage on motorcycle. Got home found more weird damage. Not happy 100% I did think Chris was cool and I wanted to meet Carl, not there? That’s w much damage on motorcycle. Got home found more weird damage. Not happy 100% I did think Chris was cool and I wanted to meet Carl, not there? That’s why I gave 5 stars. Finance manager was nice. Felt a little pressure to buy. Time will tell if this a good deal or not. More