Smart Chevrolet

This November/December is a year after my experience with Smart Chevrolet. Unfortunately my story continues with my purchase with nothing settled after going around in circles with "owner." I never made it t Smart Chevrolet. Unfortunately my story continues with my purchase with nothing settled after going around in circles with "owner." I never made it to the manager. About 3-4 weeks after purchase mold was discovered and then later around March of 2023. Engine light came on around that time. I owe over $13,000 and already have put in around $3,000. I am widow of 28 yrs with fixed income. I had problems with my vehicle so decided to be secure by buying a vehicle from Smart Chevrolet. But never thought I would be in a bigger mess. I don't like doing reviews or don't believe in suing. I can go on and on, but I just wanted people to know and pray it doesn't happen to anyone else. Please do not tell me to call you or you will call me, (Smart C) because we have been down that road so many times and only went in circles with me still in the same spot. Owing much money on a vehicle with many issues. I was told by a garage that even if they fix it, they couldn't guarantee it wouldn't happen again. It has so many issues to post here including Catalytic Converter. More

I would never purchase another vehicle from them. They agreed to fix my radio and it took over a year to get it fixed was told I couldn’t get one of their rentals because they would only have my car They agreed to fix my radio and it took over a year to get it fixed was told I couldn’t get one of their rentals because they would only have my car overnight. A year and some months later they called to schedule to fix it and they kept my car for a while week and two days. Was told that the radio they had didn’t work so they called me to see if I was willing to put a radio in there if they could find one like from Best Buy or similar. I told them that if it was going to look like the original one coming out that was fine. So they found a radio and it took them another 4 days to put it in. Was told the antenna didn’t come with it and they were waiting on one. Picked my car up and the entire set up for my radio and heating ac system was different they where actually switched so my radio was at the top and I had knobs that turned for the heating/ac. Now my heating/ac is at the top and radio at the bottom.. I only have one radio channel that half way picks up after they claimed they received one to put in it. The Bluetooth doesn’t work u can call on in but they can’t hear u because it’s not connected right, my back up camera isn’t connected at all, all my buttons on the steering wheels don’t work like the original, and if u don’t remember to power the radio off with the power button before cutting the car off and go a day or two without driving it the battery to my car is dead. This has happened twice so far. I have called twice first I spoke to Donnie and he told me to pick a day to bring my car back mind you I’m 45 mins from the shop plus don’t have another vehicle to get back and forth to work because my spouse works local as well as takes and picks up my son from preschool. I work a hour from home. So I called back several days later to tell them I need a rental spoke to a lady that answered the phone explained all this to her and she took my information said Donnie would call me back when got back from lunch it has been going on three weeks still no one has called.. if you buy a vehicle from them don’t trust the service dept because I been screwed not once but several times from them.. More

If I could put a negative 0 I would. I would be embarrassed to even have a Chevrolet logo at this awful place. If you want to have problems with your car, people lie to your face, this i I would be embarrassed to even have a Chevrolet logo at this awful place. If you want to have problems with your car, people lie to your face, this is the dealership for you. Horrible despicable Manager. I drove my car 2 weeks and had to put in the shop as I was told it was too dangerous to drive. This dealership fixed nothing and did not offer to pay any of the 8k I had to pay. Drive past this place!! More

I just wanted to say Thank you for my new car that My husband Jimmy brought me two weeks ago from your business. It is the second car we have purchased from your dealership It is a wonderful car that ou husband Jimmy brought me two weeks ago from your business. It is the second car we have purchased from your dealership It is a wonderful car that our whole family can fit in and enjoy riding. Mountains here we come. Thank you again to all that helped with the experience . Wanda Webb More

Bait switch dealer CROOKED AS xxxx don't have what they advertise..SALESMAN CHANGED PRICE WHILE WE WERE TEST DRIVING THE TRUCK....He went on THEIR SITE added $6000 to price when we went to buy he had chang advertise..SALESMAN CHANGED PRICE WHILE WE WERE TEST DRIVING THE TRUCK....He went on THEIR SITE added $6000 to price when we went to buy he had changed it I SCREEN SHOT the ad while my son was driving the test drive so I proved they cheated and changed it. I rented a car and drove from GA to buy a truck THEY NEVER HAD ON THEIR LOT ...So I bought a Ram 2500 the guy didn't want to sell me said YOU DONT WANT THAT TRUCK .. IT WAS A BAIT TRUCK the dealer owned more than a year!! This place should be shut down for many reasons. Also gave me way higher cost financing than what told me before I drove to NC for a truck they didn't own EVER ..It was in TEXAS at a Ford dealer the guy tells me when I rent a car drive 500 miles to buy it. I got a good ram truck but was twice the cost of the one I went to buy ..bait switch is their M.O..CROOKS. More

Not a great experience. Would not offer any sort of finance options. I understand I had a challenge with an upside down trade, but every dealer I have spoke with has offered Would not offer any sort of finance options. I understand I had a challenge with an upside down trade, but every dealer I have spoke with has offered some sort of deal even if it was beyond our desired payment amount. This dealer wouldn't take the time, just said I was upside down and needed a better co-signer. Would not recommend More

Worst experience I’ve ever had buying a vehicle. Issues arouse after the delivery of this 50K vehicle. Smart Chevrolet is refusing my calls, hanging up on me, lying to me about staff members names Issues arouse after the delivery of this 50K vehicle. Smart Chevrolet is refusing my calls, hanging up on me, lying to me about staff members names, etc. I’m not even arguing the sales price of the vehicle. I’ve been trying for ten days to get someone to hear me out, listen to my complaints and make a decision! This dealership, their staff and the owner should be ashamed of themselves. They may have decent pricing but do yourself a favor and stay away. Main issues are: Vehicle was damaged during shipping to me, only (1) key fob, hood wouldn’t stay up, coolant reservoir was empty, leaking coolant, windshield reservoir was empty, oil was burnt and black and per the window decal was 3K miles past due. Justin, my salesman told me this vehicle was serviced and all fluids were changed and fresh. Obviously, that’s not the case. Once they have your money - their done. They won’t even give me the name of their shipper so I can file a claim with them! I was told the day after delivery a check was being mailed to me for $300 for a fob. No check ten days later and thats the last time anyone would take my calls. I’m an out of state buyer so they think they can just blow me off. My next move is small claims court. Do yourself a favor and move on! Plenty of dealers out there… More

Very very disappointed and honestly mad! Drove 2hours for a truck pulled in I knew it had a accident report but I never imagined to pull in to it STILL BEING IN WRECKED CONDITION... Plastic Drove 2hours for a truck pulled in I knew it had a accident report but I never imagined to pull in to it STILL BEING IN WRECKED CONDITION... Plastic front bumper destroyed, major dents in chrome front bumper, grill clips, headlight clips broke, smashed passenger mirror, damage drives side bed, missing fender well plastic driver side, bed paint non existent, one rust spot already (this was a 2017 83kmiles chevy1500 LTZ)! When we discussed the issues they refused to fix the issues unless we payed them!!!?? And price point (36k 500 above market) non negotiable!? Truck looked horrible. Even the office looked run down and two people we spoke to came off extremely rude. More

Couldn’t make a deal was very rude unprofessional will not deal with this place again not deal with this place again More

I had an excellent experience buying my new BMW from their car dealership. The sales staff were very knowledgeable and helped me find the perfect car for my needs. their car dealership. The sales staff were very knowledgeable and helped me find the perfect car for my needs. More