Smail Mazda

We have purchased quite a few cars and it is not something we look forward to at all but.....our experience with Steve at Smail Mazda was wonderful. We live about an hour and 20 mins away from Smai something we look forward to at all but.....our experience with Steve at Smail Mazda was wonderful. We live about an hour and 20 mins away from Smail Mazda and I called there to the sales dept and got Steve. I told him what I wanted and where I needed to be price wise and in about 15 mins I had a deal. He had the car I asked for PDI'd (not sure those are the corrected initials) and also on our way over there I called about another model and color and he had that one ready for us to look at as well. Both were sitting right out front shining! He told us the differences between each model and show us the features. He then took us for a test drive on all different types of roads, bumpy, coarse, hills, and highways. We asked about other colors and he showed us them and we ended up choosing a different color than we had planned but Steve had no problem with that and got it PDI'd and detailed pretty much by the time we were done with all the paperwork and financing. He then took us out again and went over all the features and helped us set up my phone with the Bluetooth system in the car. He was very nice, informative, thorough and detailed with all aspects of the purchase of our new Mazda. Plus what was very nice was that he, himself, owns the same model! Makes you at ease to know some salesman isn't trying to sell you something he would never buy. So we would be more than happy to recommend Smail and Steve to all of our family and friends; and to ourselves when we buy our next new vehicle!!!! Thanks Steve! More

From the moment we entered the dealership lot to test drive the Mazda CX5 until we drove away with it a few weeks later we were treated with well experienced professionalism. Ralph Kercheval our sales drive the Mazda CX5 until we drove away with it a few weeks later we were treated with well experienced professionalism. Ralph Kercheval our sales consultant was extremely helpful in getting us everything we wanted, he took his time with us and is very knowledgeable about the Mazda. Our car buying experience was smooth, fun and easy thanks to the team at Smail Auto Group. More

I have owned a Mazda Tribute since 2001. It has been a very reliable, safe, and gas efficient car. I have been a single parent and needed a very dependable car. One that would meet my needs and my chil very reliable, safe, and gas efficient car. I have been a single parent and needed a very dependable car. One that would meet my needs and my children's needs. The car was not only great looking, but also was a delight to drive and it met all of our needs! My daughter needed a car, so I gave her my Mazda Tribute and I bought a new Mazda CX-5. The salesman, Ralf Kercheval, was wonderful! He demonstrated and explained all of the cars functions in a manner that I could understand...and believe e I'm a slow learner when it comes to cars! The test ride that he took me on certainly showed me the the cabilities of the car. Ralph also made me feel like I was an appreciated member of the Mazda family. I know that once I bought the car, I would not be left hanging. Ralph told me that he would be checking with me to see if I had any questions and he even gave me his cell phone number in case I had any questions before he called!! That's unheard of in the business world today. I've already received an e-mail from him and this is only the second day that I have owned the car. He informed me of the many programs that Mazda offers to new owners and the many other advantages of being a Mazda owner. The purchasing process of a new car was painless. In fact, it was a delight. Thank you Mazda for being so personal and helpful in a world that doesn't value those qualities any more. Thanks for such a great car and considering me part of the Mazda family!!! More

I went there to buy a new Mazda 3, and I was actually on the lot looking at colors. My husband was meeting me there after work. He had never met our sales person so he was in the showroom looking for him. the lot looking at colors. My husband was meeting me there after work. He had never met our sales person so he was in the showroom looking for him. That is when my husband heard the sales manger telling the sales person to force me into a color that they had on the lot. He could not be bothered to get a different color. He said that I should be easy to persuade. My husband then went up to the sales manger and introduced himself as my husband. My husband told him he was not happy about what he just heard and the manger said oh well. We left and I will never go back. More

We just have to say that that Brittany was great.. She was friendly and very knowledgeable about the car I was looking into. I would recommend her and this dealership to someone alse. They took the time was friendly and very knowledgeable about the car I was looking into. I would recommend her and this dealership to someone alse. They took the time to make us feel comfortable and work out a deal that we both agreed on More

It was truly painless to buy this car. We were in and out in less than 2 hours. We knew what we wanted and ralph gave us all the info he had and that made the experience memorable! out in less than 2 hours. We knew what we wanted and ralph gave us all the info he had and that made the experience memorable! More

Bill was extremely helpful through the whole process. From Internet quote through the sale completion he kept me informed and was very thorough. I would recommend him as a sales consultant to anyone. From Internet quote through the sale completion he kept me informed and was very thorough. I would recommend him as a sales consultant to anyone. Total time for me was under two hours and that included emails prior to my visit. Everyone at the dealership was very friendly and courteous. More

Bill was a very informative as I had gone to three other Mazda dealers and all other salesmen were inexperienced and lacked the knowledge needed to properly inform me of all the features that the 2014 Mazda Mazda dealers and all other salesmen were inexperienced and lacked the knowledge needed to properly inform me of all the features that the 2014 Mazda 6 had to offer. I am glad I decided to go with Smail for my first new car buying experience. More

This year, my husband and I decided to purchase a new car. We were heavily considering the Honda CRV since some of our family and friends own one, however, my husband read some excellent reviews on the car. We were heavily considering the Honda CRV since some of our family and friends own one, however, my husband read some excellent reviews on the Mazda CX-5 2014 so we traveled to a dealership in Greensburg, PA . Ralph Kercheval approached us and proceeded to show and let us both test drive the Mazda. As we sat in traffic with a large truck next to us, Ralph pointed out the quietness of the car. I wear two hearing aids and I was astonished that I could hear the conversation and music playing so clearly without hearing all the outside noise. Impressive! When my husband and I drove the Mazda for a test drive, we were also impressed how well it performed on the road. The Mazda CX-5 holds the road tightly and we loved the power of it going up a hill. Ralph pointed out all the qualities of the car and is obviously an expert in his knowledge of the Mazda. Myself being in the customer service business for over 24 years, Ralph is a true gem to the Mazda dealership. We were treated as "family" and service goies a long way when considering a vehicle that you'll be driving on a daily basis. We were sold! Only one suggestion for Mazda. I think there should be at least two color choices for interiors no matter what the outside color of the car is. Other than that, we both love our new 2014 Mazda CX-5. Thank you, Linda & John, Johnstown, PA More

Ralph Kercheval was excellent! He was professional & up front. This was the easiest car buying experience i have ever had!! I Would definitely recommend Smail & Ralph!! up front. This was the easiest car buying experience i have ever had!! I Would definitely recommend Smail & Ralph!! More