Smail Mazda

I stopped by to test drive the new 2014 Mazda CX5's and I loved it then Ralph made it a very pleasant easy experience. He made me feel comfortable and was extremely polite and professional. I would r and I loved it then Ralph made it a very pleasant easy experience. He made me feel comfortable and was extremely polite and professional. I would recommend this car, dealership and Ralph personally to anyone that I know looking for a new or used car. More

I researched different SUV/Crossovers for over a month and finally narrowed it down to the Honda CR-V and Mazda CX-5. I contacted Smail to see if they could beat a previous price I had from another deale and finally narrowed it down to the Honda CR-V and Mazda CX-5. I contacted Smail to see if they could beat a previous price I had from another dealer and they were able to. I went in that night and met with Clark and Henry and they were able to offer me more for my trade than Honda and the other dealership so we made a deal that night. They unfortunately did not have the color I wanted but arranged for a trade from a dealership over 200 miles away which was greatly appreciated. Because of Nick in the finance division I was able to add an extended warranty within my price range. Everyone at Smail was very accommodating and I was able to get the exact car I wanted without overexerting my budget. If there are any problems along the way they will take care of you, I would recommend working with Clark and Henry. More

I've purchased several cars before but this was by far my best experience. Bill was down to earth and made the whole process easy. He even helped me clean out my previous car. I've been telling eve far my best experience. Bill was down to earth and made the whole process easy. He even helped me clean out my previous car. I've been telling everyone about my experience with Bill and Smail as I am very pleased. More

Ralph was great. He allowed me to test drive two of the Mazdas I was interested in purchasing. He explained the cars in a very helpful way. He made my first car purchasing experience very enjoyable. Mazdas I was interested in purchasing. He explained the cars in a very helpful way. He made my first car purchasing experience very enjoyable. More

Good Selection Willingness to Negotiate Very Courteous Good Selection Willingness to Negotiate Very Courteous Knowledgeable about Vehicle I chose to fill out this survey because I felt that both the sa Good Selection Willingness to Negotiate Very Courteous Knowledgeable about Vehicle I chose to fill out this survey because I felt that both the salesperson Bill Cline and the dealership overall exceeded my expectations. I would recommend that this part of the survey have the number of words restriction removed. More

Ralph has been the best salesperson I've ever worked. His service was so exceptional that I returned within a year to purchase another new car from him. He is very knowledgeable of all products on the lo His service was so exceptional that I returned within a year to purchase another new car from him. He is very knowledgeable of all products on the lot and will take the time to explain every aspect of the vehicle that you are considering. More

Let me start by saying this was one of the most pleasurable car buying experiences we've had. I can't say enough about Ralph Kercheval, our salesman. No pressure! He was so knowledgeable with the M pleasurable car buying experiences we've had. I can't say enough about Ralph Kercheval, our salesman. No pressure! He was so knowledgeable with the Mazda 3. We purchased this vehicle for our son who is in college. He took the time to show him the features, set his phone & music. Even our son was impressed. Last but not least we LOVED the 0% financing. I would certainly recommend Smail Mazda and Ralph Kercheval to my family & friends. Thanks, John, Mary & Christian More

After a great initial car buying experience, things quickly went downhill once the final paperwork was sent in the mail. The financing department decided to change the loan provider out from under the quickly went downhill once the final paperwork was sent in the mail. The financing department decided to change the loan provider out from under the contract - without contacting me. Now, they claim they can't do anything about it because it would be a refinance and they can't refinance cars. They completely disregarded the contract which we both signed. Absolutely disgraceful! Why even make customers sign contracts if you aren't going to honor them? I signed a contract that listed a loan provider I already have accounts with and a long standing relationship with. Why on Earth would Smail decide to ignore the contract and change banks without *at least* contacting me? This was NOT your decision to make. Now I'm stuck with a loan with a provider I don't want - and I haven't been able to refinance it due to the car being so new & lack of KBB resale data. Ridiculous! More

Ralph was very helpful with answering questions and concerns I had and helping me get the car that I was looking for. He did a great job and is a great sales man. concerns I had and helping me get the car that I was looking for. He did a great job and is a great sales man. More

Clark's an incredibly friendly man who answered all of our questions and made us feel quite secure in the purchase of our car. We researched as much as possible prior to the purchase, and were quite s of our questions and made us feel quite secure in the purchase of our car. We researched as much as possible prior to the purchase, and were quite satisfied with the final cost. More