Smail Mazda

First time leasee First, I have to start by saying I stopped into the Mazda dealership with my boyfriend who was cross-shopping for a new car; he worked with John prior First, I have to start by saying I stopped into the Mazda dealership with my boyfriend who was cross-shopping for a new car; he worked with John prior to me ever stepping foot into Smail. John was helpful and very knowledgeable on the different models of MAZDA. My first visit was to go on a test drive with my BF. I happened to see the Mazda CX-3 on the show room floor and after a brief discussion with John about all the car had to offer we left the dealership that day. I could not stop thinking about the car and was in contact with John several times via phone, email, and text with questions about the CX-3 ant the possibility of leasing and/or financing. John was EXTREMELY patient with me!! He said I should come and take the car for a drive so we set up a test drive. That day I test drove the CX-3 and the CX-5, again John was very patient, accommodating, and knowledgeable about all of the question I slung his way. I walked out of the dealership that day without purchasing a car, I needed "time" to figure it out. It took me over 2 weeks to go back into the dealership; in the meantime John did check in but was never pushy or obtrusive (this goes a LONG way with me). Finally, after another test drive and me popping in at the end of the day while John was with other clients I met and worked with Nick. Once I made the decision to Lease the Mazda 3 the process was simple and painless :) ! Nick was amazing and informative. I can't say enough good about my experience (I have had bad experiences with other dealerships/sales people)!!! If you enjoy top notch customer care and a sales team who is informative and really wants to put you in a vehicle that is suited for you (not pushing you into what would make them the most money) you should check out this dealership!! More

Service great Had to have multiple services done. The service was considerate and speedy. Also, made arrangements to pick me up from work even though I forgot to sc Had to have multiple services done. The service was considerate and speedy. Also, made arrangements to pick me up from work even though I forgot to schedule it. Thank you More

New f150 The buying process was very fast and easy. The salesman was very friendly and was great to deal with. Also dealing with the finance department was ver The buying process was very fast and easy. The salesman was very friendly and was great to deal with. Also dealing with the finance department was very fast no waiting around. More

New Car Lease I previously leased a Mazda at a different dealership. I just stopped by Smail's and they treated my very well. Very knowledgeable staff. They work I previously leased a Mazda at a different dealership. I just stopped by Smail's and they treated my very well. Very knowledgeable staff. They worked with my schedule and stayed well passed closing time. I appreciated all the effort they put in to my requests. I will go back. More

minor service Service performed as promised. Shuttle service eliminated need to wait or get separate ride. Very friendly personnel. Exceeded expectations. Will Service performed as promised. Shuttle service eliminated need to wait or get separate ride. Very friendly personnel. Exceeded expectations. Will return for other needed service. More

Experience with sales and service My husband and I have purchased over 25 vehicles here. They service our vehicles also. Always receive top notch service and care. Would recommend s My husband and I have purchased over 25 vehicles here. They service our vehicles also. Always receive top notch service and care. Would recommend strongly. More

Sales promises unfulfilled Bought a new Mazda CX5 and agreed to their first quoted price but I said that I need three things from them to close the deal. Its all written on tha Bought a new Mazda CX5 and agreed to their first quoted price but I said that I need three things from them to close the deal. Its all written on that pink "we owe you" paper that is provided with the sales contract. Two of the three were done promptly after the purchase. The third item was never provided and I was told "we cant do that". There was no attempt to reach a compromise, none of the promised calls were received. Their attitude is that for such a small dollar item you cant afford to force us to abide by our promise and we have your money. Buyer beware here! More

Smail's Mazda Service is a generous one-star. I did not buy my Mazda here, but had it serviced here. There is only one service person for the Mazda line, so you get him no matter what. Do you know I did not buy my Mazda here, but had it serviced here. There is only one service person for the Mazda line, so you get him no matter what. Do you know what it feels like to catch somebody off guard and know they're making stuff up on the fly to cover up their white lie or mistake? That was most of my service experience here. During my last service encounter, I initiated all communication despite repeated requests for follow-up calls, and each time I was given reassurance that my issue was being taken care of. In the end, about an hour and forty-five minutes after my appointment, I learned my car couldn't be fixed. To top it all off, I gave them the benefit of the doubt; contacted their customer care and explained all that happened, and... waited. No response until days later after I followed up, and then I got an impersonal 'we're sorry' from a general mailbox. I'm still hopeful, but not optimistic, that they'll do something better. More

Disappointed I purchased a vehicle from Smail in 2013 where I was also talked into purchasing Auto Butler (even wrote a nice review). I originally drove to Greens I purchased a vehicle from Smail in 2013 where I was also talked into purchasing Auto Butler (even wrote a nice review). I originally drove to Greensburg from Pittsburgh to test drive a new, model-year older vehicle, and Smail was the closest dealership to me that had one in stock. If my salesman Clark wasn't a good guy I would have purchased in Pittsburgh since I decided the older model was not for me, but I stuck with Smail because I was treated good and they price matched and beat my trade-in by a few hundred dollars. The involved parties were aware that I was commuting from Pittsburgh which was over an hour drive for me. I was told that I could go to ANYYYY Auto Butler. I even went as far as asking if I moved from Pennsylvania what my options were and I was assured that there were Auto Butlers throughout the U.S. I was also told that the service would take 1-3 hours (allowing me to sit and wait and not waste my entire day). However, when I called to schedule I am told that I have to leave my vehicle for at least 5 hours. This means I need to either take an entire day off of work (they won't give a replacement car for the day) or have someone drive me over an hour the night before, drop my keys in the drop off box, have someone take me and pick me up from work the next day, then have someone drive me out that night. I did that the first time because I forgot how awful the drive was, and a 2nd time because I thought the price of saving on my emissions sticker was worth it. Wrong. I called three different Auto Butler's around Pittsburgh and was told that they do not service vehicles that were purchased at other dealerships. When I called Smail Finance to see what could be done (refund, or if they knew of an Auto Butler in a reasonable location to my home) I was told 'Yes, Auto Butler can be done at any Auto Butler location, but it is not required that the dealership has to service your vehicle'. The latter part was left out of Nick's sales pitch when I purchased Auto Butler. I then asked if there was a dealership in Pittsburgh that he knew of that would service a car that was sold from Smail in Greensburg and was told 'I don't have a list'. I live in the closest major city to Greensburg, I am positive I am not the first person to drive from Pittsburgh to purchase. It makes no sense they do not have affiliations with places in and around Pittsburgh for services that are pre-sold. I love the Auto Butler service, but I cannot even bribe people to drive me out to Greensburg. I am calling Auto Butler to see if their customer service is any better and can figure out a location so that my remaining 4 years of pre-paid service doesn't go to waste, but I would not recommend using the Finance department at Smail Greensburg. They are clearly out for commission, and the fact that no assistance was offered in this predicament shows their lack of customer service. I can only hope that this review saves someone else from making the same mistake. UPDATE: I talked to Auto Butler and was told that in order to get a refund I would go through the dealership, not Auto Butler, because the dealership purchases the product from Auto Butler to service their vehicles. There was one other location in the vicinity of my house that Auto Butler was able to put me in contact with and they do not accept customers that did not purchase from them as well. So I was lied to again when I was told that Auto Butler would handle any refunds. Worst customer service ever and wasted approximately $1000 on a prepaid service that will go unused. Do not trust this dealership. I will also be filing a complaint with the Better Business Bureau to hopefully prevent other people from falling for their lies. More