Smail Honda

Quick, Easy and Friendly Experience. I have always brought my vehicles from Damian Marchitello. I called him as i was looking to purchase a used fuel efficient car at a decent price, he c I have always brought my vehicles from Damian Marchitello. I called him as i was looking to purchase a used fuel efficient car at a decent price, he called me right back and told me He will make something work. I came in and he showed me a Ford Focus, it was perfect for what I needed at the perfect price, the sale was quick and easy, I will definitely be using Damian and Smail in the future for all my new vehicles! More

Bait & Switch? / No Response from Customer Relation I will start off by saying that I do love my new Honda Accord. I also would like to say that I have no issues at all with my salesman, Joshua Petika. I will start off by saying that I do love my new Honda Accord. I also would like to say that I have no issues at all with my salesman, Joshua Petika. If you would choose Smail I would highly recommend Joshua because he did listen to what I requested, and he made it a point to make my experience as pleasant as possible. When I got there, we told Joshua what we were looking for and I found an Accord that I liked. Once we negotiated and reached a price, we shook hands and he told me that he would get my paperwork to a finance manager when one became available. This was at the end of a day on a Saturday, and Smail did appear to be rather busy. So we went and sat down and as time passed, we did walk around, have some coffee, etc. It definitely was the longest I ever had to wait for paperwork, but I understood that it was the end of the month and we appeared to be the last deal that had gotten in. During the wait, Joshua did come and check on us a few times and apologized for the wait. However after about an hour, the finance manager came out and said that he was now having trouble getting us financing. He asked if I was "flexible" with the amount that I had to pay each month. I told him that if I had to pay more than the amount that Joshua and I had agreed to, that I was walking - I also made it very clear that I would not be happy if I had waited at the dealership all this time for nothing. The finance manager went back into his office. Joshua came up to me afterwards and said that he heard the conversation and stated that he would make sure that we would get the deal that we agreed upon. After about 30 more minutes we finally got to go back to the finance manager's office. He tells me that our rate is going to be a dollar more a month. Granted this is only a dollar more than the agreed amount, but it still upset me because I felt that the rate should not be changing after we agreed on a price. The Finance Manager then told me that we "did NOT have a deal at that point" and I argued back that we did.. I explained that I would not appreciate any type of bait and switch and that I know he ran our credit because we filled out the credit release before we came to that price. What really upset me the most was just that despite having to wait an extraordinary amount of time and charging me a measly dollar more a month than was supposed to be charged is the general unapologetic nature of the manager himself. Unfortunately I do not have his name, and he is not listed on the website. Once everything was signed, Joshua escorted us to the car. I thanked him and told him that his service was great, but I will never deal with that finance manager again. A few days later, I received an email from a "Customer Relations Specialist" named Tina Callen. I sent her an email detailing my experience, and I did not receive so much as a reply. I had even called her office to see if she did receive my email and received no response there as well. In closing, I am happy with a lot of my experience. The amount I received for my trade in, the salesman, the amenities available were all top notch. The wait time was longer than what was reasonable but I accepted that. However I think it is absolutely absurd for me to be asked if I was willing to spend extra money after a deal was made AND after an hour wait. Smail also has done NOTHING to show me that their customer service would care about you after the sale. The Honda that I got before this was leased at Baierl, and I will be back there for my next one. Note: I did not put my salesman's name under the employees worked with because I think it is unfair to assign him to the 2 star rating. More

Honda Pilot I've been in the market for a new mid-size SUV, so I wanted to take a look what Honda had to offer. Overall, I had a very positive experience. Their f I've been in the market for a new mid-size SUV, so I wanted to take a look what Honda had to offer. Overall, I had a very positive experience. Their facility is very nice, and their staff was extremely helpful. In a world where looking for a car can be a real headache, these guys made it a lot easier. I would highly recommend shopping here for a new or used car. More

Great experience! The other day I purchased my first Honda from this dealership. I purchased a new Honda ex-L and I couldn't be any happier!! My sales rep Alejandro was The other day I purchased my first Honda from this dealership. I purchased a new Honda ex-L and I couldn't be any happier!! My sales rep Alejandro was very informative and offered knowledge on numerous vehicles but the ex-L was the one for me! Have bought from many dealerships and this sales department is by far above the rest! Thanks Honda Village! More

Beware of diagnostic services - $139.95 I took my 2005 Honda Odyssey in for electrical diagnosis ($140) last week because the electric seat was not moving forward and backward. I was told th I took my 2005 Honda Odyssey in for electrical diagnosis ($140) last week because the electric seat was not moving forward and backward. I was told the motor need replaced and will cost approximately $600. I was given the part number for a new motor (cost me $100) and tried to replace it myself and found out that the existing motor worked fine and that it was the switch that need replaced (cost me $30). The switch was bad for the forward motion but worked for back motion - the seat was all the way back so it was immobile, wouldn't move forward or any further back. I am just disappointed that the diagnostic was inaccurate and I was also given a list of repairs/maintenance to do totaling over $4,000. I just get the impression that Smail Honda service is out to gouge you. Buyer beware. More

Professional I looked at a few different dealerships. This dealership was very willing to take time to explain all my choices. Tony Anthony is a very good salesp I looked at a few different dealerships. This dealership was very willing to take time to explain all my choices. Tony Anthony is a very good salesperson. I bought a car that day. Carol B More

Perfect Family Vehicle This is the perfect vehicle for a small family. I was in and out of the dealers without any hassle and John Meyers was a great sales associate. Jes This is the perfect vehicle for a small family. I was in and out of the dealers without any hassle and John Meyers was a great sales associate. Jesse More

Top Quality Service at Smail Honda Village The Service Representative I have used for the past 12 years at different dealerships and now at Smail Honda Village is Frank Sabino and one of his te The Service Representative I have used for the past 12 years at different dealerships and now at Smail Honda Village is Frank Sabino and one of his team mechanics Mike Hall. I have brought all of my cars in to Frank for service due to his and Mike's dedication to delivering exceptional quality service. I live 50 miles away from the dealership and, with authorized Honda dealerships operating much closer to my residence, I wouldn't even consider taking all of my vehicles to anyone except Frank and Mike. More

Service Each& everytime I come for service I am overwhelmed by the attentiveness of the staff, especially Dan! Dan also always makes sure I get done on time Each& everytime I come for service I am overwhelmed by the attentiveness of the staff, especially Dan! Dan also always makes sure I get done on time for work, he is such an asset to your dealership. More