Smail Honda

Curt was great! He walked me through the whole process, answered all my questions and showed me all the features of the vehicle. He walked me through the whole process, answered all my questions and showed me all the features of the vehicle. More

The team at Greensburg Smail Honda provides exceptional communication and services. I always count on them to take care of me. communication and services. I always count on them to take care of me. More

I dropped off my 2021 Honda Accord at Smail Honda in Greensburg, Pennsylvania. I dropped it off on Sunday, November 19. I placed my key in a drop envelope and asked for an oil change and any necessary m Greensburg, Pennsylvania. I dropped it off on Sunday, November 19. I placed my key in a drop envelope and asked for an oil change and any necessary maintenance, based on the mileage of the car. I received a text message Monday, November 20th offering further servicing. I was unable to respond to the text immediately, but called back within an hour. At that time, the technician stated that the servicing mentioned in the text had already been completed. He stated that they had inspected the vehicle. I said that the inspection was not due until January. In fact, the car was inspected on 1/30/2023, so there was over 2 months left on the inspection. He replied that the inspections were free. I said that is true, but I have to pay for the emissions. I asked why the remaining maintenance services were provided? He said they were not major servicing, just mini servicing. The vehicle has 18,300 miles, the next scheduled maintenance is 20,000 miles, Based on my current usage, that servicing would not be needed for 2-3 months. Thus, what should have been a simple oil change for $100, turned into a bill for $237. I was not expecting that. Nor was I happy that they performed these services without my verbal consent. I fail to understand why services that were not pressing at the moment, be conducted without the customer's authorization. To me, if their goal was to extract money from a customer, then their choice was a success. If it was to focus on what the customer wanted and how to best serve their needs, then it was a failure. This, combined with the last experience that I had with the service department--when I requested the vehicle to be completed at 3:00 PM, upon arrival discovered that it was not complete. The technician was very kind and apologized saying that they had a number of people who dropped off cars, but wanted to wait for them to be finished, put my vehicle behind them. I said, that is fine, but give me a call and let me know that was the situation. As I result, I wasted a trip to the service department. And my car was not finished until almost 5:00 PM. It would have been better for me to not ask for a particular time, rather drop it off and ask to wait like the other customers. To me, if their goal was to extract money from a customer, then their choice was a success. If it was to focus on what the customer wanted and how to best serve their needs, then it was a failure. The dealership's sales department has been one of the best that I have ever encountered. However, unless it is for a Manufacturer's recall, I will not be using the service again. Nor will I recommend their service to anyone else More

Good people, good experience, sweet ride . .. I will be back and I will recommend you to my peeps ... Thank you Smail Honda! .. I will be back and I will recommend you to my peeps ... Thank you Smail Honda! More

Well pleased with the service at Smail Honda will continue to buy my vehicles there continue to buy my vehicles there More

Felt very comfortable talking with them. Maid for a pleasant experience in buying this car Maid for a pleasant experience in buying this car More

Eric Akerlind was our salesman, he was very helpful and knew everything about the car and explained everything to us in detail.by far the best car salesman that we ever dealt with. i will recommend him hig knew everything about the car and explained everything to us in detail.by far the best car salesman that we ever dealt with. i will recommend him highly. thanks Eric More

I have been going to Honda since 2004, they are honest hard working people that think of their customers first. Always a pleasant experience when I go there. hard working people that think of their customers first. Always a pleasant experience when I go there. More

Although I don't have a complaint about the quality of service from this center, I am very unhappy with the cost. Approximately one hour after I paid for service, an email was sent to me from Honda offer service from this center, I am very unhappy with the cost. Approximately one hour after I paid for service, an email was sent to me from Honda offering a coupon for an oil change with Multi-Point Inspection for $19.95. This is much less than what I paid for these services yesterday. I probably won't need these services until next November 2024. Troy told me in a text today that he will honor that coupon when I need it, even though it will expire 1/22/2024. I appreciate that, but I would have liked to use the coupon yesterday if I had it then. Honda's prices are ridiculous! More

I had most of our service done at Smail Honda since 2009. They are honest, do good work, and prices are fair. They are honest, do good work, and prices are fair. More