Smail Ford

Service support. I bought my last three vehicles from Smail Ford because of their customer service. The first two were fantastic and I had no problems. However the thi I bought my last three vehicles from Smail Ford because of their customer service. The first two were fantastic and I had no problems. However the third one has an intermittent problem that Smail cannot correct and they have thrown their hands up and said it's now my issue and I have to deal with Ford for resolution. So their customer service is great until you have a problem. I won't buy another vehicle from them because of their customer service! More

Way above others with pricing Priced way above competitors for almost identical vehicle. Told us that we would get burned by other dealer because their prices were so much lower. Priced way above competitors for almost identical vehicle. Told us that we would get burned by other dealer because their prices were so much lower. They even said the quotes from other(s) were not possible. We wanted their truck, but they didn't want to present a quote that was competitive. When it was all said and done, saved over 1700 bucks as a couple other dealers were willing to battle for my business. I would recommend going to another dealer. Loved our sales associate Nick H, who communicated through email and phone setting up things and I believe it was Ralph, who took us on our test ride... but not so much the "straight shooter" (can't remember his name) that said our other quotes were wrong, and we would probably get burned. We would have bought that truck that day. Their loss...spent additional money on an extended warranty and an additional 1600 dollars on ford accessories. In addition, Nick H called to ask our thoughts on the truck 2 days later, his personality and efforts were outstanding. I certainly relayed our experience with his "coworker/ boss." What a shame More

Push push push push push Don't go just to look and get pricing.. They'll want you to spend hours trying to get you to buy instantly. Horrible service and a bunch of you know w Don't go just to look and get pricing.. They'll want you to spend hours trying to get you to buy instantly. Horrible service and a bunch of you know what's when it comes to you leaving.. Never recommend after one experience there More

bought a new truck! Was looking to trade CRV in on a truck. Usually deal with smail Honda, so John helped us find what we were looking for at smaill ford. John is alwa Was looking to trade CRV in on a truck. Usually deal with smail Honda, so John helped us find what we were looking for at smaill ford. John is always great to work with. More

Reccomend the dealership, but service center leaves a bad ta Last November my wife and I decided we needed another SUV. On a limited budget, but wanting something that was quality led us to the Bud Smail used c Last November my wife and I decided we needed another SUV. On a limited budget, but wanting something that was quality led us to the Bud Smail used car center in Greensburg. The staff at the used car center are eager to please, but not pressure you into buying. We ended up buying a 2009 ford edge se with only 16,000 miles for a great price, upon purchase I also purchased a 3 year /36,000 miles warranty along with the included 3 month/3,000 mile power train. Since then, I've had some issues with the vehicle, and have realize that the smail ford service is a joke! First, I took the vehicle in for squeaks in the suspension, warped brake rotors and a recall. They had the car for five days and didn't fix anything. They told me "the squeaks were because the car was still breaking in and sat for awhile" (which they have gone away now) also "the brakes have some surface rust on them, and that's what's causing the vibrations, give it time and that will go away too" as far as the recall goes, they told me they had to order the parts and reschedule for two weeks later. First off, it took me two weeks to get the initial appointment, why wouldn't they order the parts for the recall since that's one of the things the appointment was for so they would be there for the appointment? So I made another appointment and took my vehicle back in the meantime, the brakes were driving me crazy so I took it upon myself to change them. Pads and rotors. Upon doing so, my friend (who is a master mechanic) told me the brakes have never been touches, the rotors had so much rust from sitting and it was all original equipment. He said that if they would have inspected the rotors during the service they would have seen that and atleast removed them and cut them down. After that we went for a test ride and the brakes were smooth as glass thanks to me and $200. While we were driving he asked me to cut the wheel hard to the left, which I did, he said that my front passenger side bearing was going bad and since I had a warranty it should be covered. Again, I called the dealership and told them to add the bearing to the list of problems and they said they would take a look at it. When I took it there for the appointment they had it for another 5 days before I decided to call and ask about it. The service guy I deal with "Bob" said that bearing was damaged during shipping and that they had to wait to get another one..... Two days later, I still heard nothing so called back again . Bob's response was " you know, our techs can't hear a noise, we can't find a problem with the bearing" .......????????, wait a minute, two days ago I was told that the bearing was bad and the new one was damaged and you had to wait for another one! I'm smelling a lot of xxxxxxxx here...... After he said that, I hung up on him and went there in person. He went for a ride with me and said "yeah I hear it now!". Its very loud, if they would have taken it for a ride they would have most certainly heard it! So again! I needed my car so made another appointment to get it repaired for two weeks later, which brings us to today, Friday January 29 2016. I dropped the car off Monday evening for the appointment for Tuesday at 9:30 a.m. , Wednesday he called me at the end of the day and said "just wanted to let you know your part is in, and I need your permission to put it on". Are you serious right now?!?!!!! You've known my car was coming in for the past two weeks and you just now got the part in, so my wife and I could have had the vehicle for and extra two days before it was even going to be attempted to be repaired?!?! He said "the car will be done Thursday for sure". So yesterday after work, we were on our way there when he called and said "car isn't ready yet, they snapped a bolt that is a specialty item and will be here tomorrow, so the car will be ready for sure tomorrow". So here we are , two months later to get a bearing fixed that was bad from the day I bought the car, and it still isn't fixed. This is the last time I deal with ford service, and Bob, not to say Bob isn't a nice guy, but he doesn't take his job very seriously. Thank god my warranty is transferrable to any ford dealership. I'd hate to have to deal with them for the next three years!!!!!! More

thank you Bob Evancho He simply listened! What a concept. Service was awesome. Really can't say any more. I was ready to be disappointed as is typical with some new car se He simply listened! What a concept. Service was awesome. Really can't say any more. I was ready to be disappointed as is typical with some new car service dept! Will be back. I actually trust this guy! Thanks Bob. Can't believe I'm writing this. You are good! More

Sevice department I bought a new truck from Smail 5 months ago, great sales department. My tailight has water in it and rear defrosters don't work, they have the parts I bought a new truck from Smail 5 months ago, great sales department. My tailight has water in it and rear defrosters don't work, they have the parts and I need to call to schedule the service. I have called 5 times in the last 5 days, got no answer three times and left two messages. No call back, it's been 3 days since I left the last message. All I want is my new truck fixed and they can't even call me back. Would definitely recommend going else wear! More

Beyond Excellent Ralph Kercheval was helpful and knowledgeable in every aspect of the suv. I would highly recommend RALPH to all my family and friends when they Ralph Kercheval was helpful and knowledgeable in every aspect of the suv. I would highly recommend RALPH to all my family and friends when they are car or suv buying. My experience was way above excellent, on a scale of 1 to 10, he was a 12. GREAT JOB RALPH More

Car buying My salesman Ralph Kercheval went out of his way to find the color car I wanted and had it delivered for me .I am more than satisfied with Smail Ford My salesman Ralph Kercheval went out of his way to find the color car I wanted and had it delivered for me .I am more than satisfied with Smail Ford and their service. More

Great experience! We've purchased quite a few vehicles over the years and I can honestly say this was the most pleasant experience that we've ever had. Bill Cline made We've purchased quite a few vehicles over the years and I can honestly say this was the most pleasant experience that we've ever had. Bill Cline made the purchase easy and comfortable. We will recommend the dealership and Bill Cline to anyone looking to purchase their next vehicle. More