Smail Ford

Always a Great Job Bob has always been easy to work with - always has my Lincoln done when promised - he is always super friendly and goes out of his way to help! My pro Bob has always been easy to work with - always has my Lincoln done when promised - he is always super friendly and goes out of his way to help! My problem is with Lincoln direct and the parts being available for the recalls! I was sent notices for the recall but the parts are never in! More

great job excellent service every one is very friendly and courteous every one is knowledgably dealt with russ very knowledgeable mechanic would go excellent service every one is very friendly and courteous every one is knowledgably dealt with russ very knowledgeable mechanic would go back any time thank you More

Awesome Easy and stress free as always. From the appointment to completion, kept informed every step of the way. Hats off to Brian, for managing a well run se Easy and stress free as always. From the appointment to completion, kept informed every step of the way. Hats off to Brian, for managing a well run service dept. More

service dept. customer friendly, informative and time effici Never had any problem with appointment scheduling, time service was completed or actual service performed. Employees friendly and informative. All i Never had any problem with appointment scheduling, time service was completed or actual service performed. Employees friendly and informative. All in all a very stress free experience. More

MKC Service I always have a great experience at Smail's. They really do their best to solve everything, but I still have the knock. I will have them check again I always have a great experience at Smail's. They really do their best to solve everything, but I still have the knock. I will have them check again when I am in again. I love my car and really hope they can find what the problem is. I thought they did because for a few days it didn't happen then it started again. More

Bought an F-550 and F-150 from Hal in Commercial Sales Hal Luther is an excellent salesman! He brought both trucks to my business for us to look at, gave us fantastic pricing, delivered the trucks, and ma Hal Luther is an excellent salesman! He brought both trucks to my business for us to look at, gave us fantastic pricing, delivered the trucks, and made the entire process simple and painless. Nick Breault in Finance was awesome as well! Couldn't ask for anything more! More

Bob Evancho always takes great care of me. Bob always goes above and beyond to get my Explorer serviced without any hassle. Usually drop it off at night and is always done the next day. Bob always goes above and beyond to get my Explorer serviced without any hassle. Usually drop it off at night and is always done the next day. More

Excellent service Smail Ford has provided exceptional service for my Ford C-Max hybrid. Initial problems with the car were handled with utmost courtesy and care, and al Smail Ford has provided exceptional service for my Ford C-Max hybrid. Initial problems with the car were handled with utmost courtesy and care, and all have been resolved. I love the car -- and the service team gets my full recommendation. More

Service support. I bought my last three vehicles from Smail Ford because of their customer service. The first two were fantastic and I had no problems. However the thi I bought my last three vehicles from Smail Ford because of their customer service. The first two were fantastic and I had no problems. However the third one has an intermittent problem that Smail cannot correct and they have thrown their hands up and said it's now my issue and I have to deal with Ford for resolution. So their customer service is great until you have a problem. I won't buy another vehicle from them because of their customer service! More

Way above others with pricing Priced way above competitors for almost identical vehicle. Told us that we would get burned by other dealer because their prices were so much lower. Priced way above competitors for almost identical vehicle. Told us that we would get burned by other dealer because their prices were so much lower. They even said the quotes from other(s) were not possible. We wanted their truck, but they didn't want to present a quote that was competitive. When it was all said and done, saved over 1700 bucks as a couple other dealers were willing to battle for my business. I would recommend going to another dealer. Loved our sales associate Nick H, who communicated through email and phone setting up things and I believe it was Ralph, who took us on our test ride... but not so much the "straight shooter" (can't remember his name) that said our other quotes were wrong, and we would probably get burned. We would have bought that truck that day. Their loss...spent additional money on an extended warranty and an additional 1600 dollars on ford accessories. In addition, Nick H called to ask our thoughts on the truck 2 days later, his personality and efforts were outstanding. I certainly relayed our experience with his "coworker/ boss." What a shame More