Smail Ford

This being my first "new" vehicle purchase, I wasn't sure how my experience would play out and was certainly dreading it...however, I must say that my overall experience was pleasant. Much of this was due t how my experience would play out and was certainly dreading it...however, I must say that my overall experience was pleasant. Much of this was due to our salesperson, Jason Reid. Numerous times I've encountered the typical "used car salesman", but Jason was much different. He wasn't pushy at all, he was accommodating. You could tell Jason genuinely wanted to get us our best deal and the perfect car for us. Jason sold the car to us for Smail Mazda. On the other hand, your "finance person" (Nick) would not have sold the car to us...he was/is the polar opposite of Jason. My wife and I must have told him (Nick) 8-10 times that we did not want an extended warranty, but just kept pushing...I understand that this is his job, but this really pushes people away. If he was our first contact we would have left immediately - in fact, we almost did at that time. Maybe your sales people should focus on what the car does have versus what the car doesn't have. I left the office feeling as though the Mazda warranty was a null issue and would not cover any necessary problems that would arise. After he (Nick) was sure that would not be selling us any extended warranties, we might as well have been an immanent object in the room...he couldn't get us out of the office quick enough. That pseudo friendly attitude was completely gone... Again, Jason Reid sold us our car. Even after the sale, Jason was in our backseat helping us to put our car seat in. I would come back to purchase a car from Jason. Respectfully, Justin R. Meyer More

Extremely nice people including Bud himself! The only problem we had was with a dishonest mechanic...said brakes were wornout, but he didn't expect me to tell him to leave them on and I would replace the problem we had was with a dishonest mechanic...said brakes were wornout, but he didn't expect me to tell him to leave them on and I would replace them myself! I later found out they were just fine. Dealer paid me for the brakes, but I am hesitant when I hear they "found" something that needs replaced. Maybe just one bad apple, but you can find that anywhere. They made right by me and they do go the extra mile to make sure you are happy with your purchase. Very low pressure and accomadating. More