Smail Ford

Ralph took time to explain all the features of the vehicle. He handled the paperwork competently and efficiently, and, when I left in my new Explorer, I was satisfied that all the t's had been cross vehicle. He handled the paperwork competently and efficiently, and, when I left in my new Explorer, I was satisfied that all the t's had been crossed. Ralph went above and beyond also when I called the next day looking for some CD's I had overlooked in my old vehicle. He followed through to get the items back to me as quickly as possible. The price was comparable to other places I had requested prices from so I only checked "OK" for that item. More

All I can say was that is was a hassle free experience. Michael Mcneal and the manager Kevin Cook took the time to find the car we wanted and was more than fair on price. I might some it up best by saying Michael Mcneal and the manager Kevin Cook took the time to find the car we wanted and was more than fair on price. I might some it up best by saying that it was simply easy and comfortable to purchase my new Lincoln. More

I traded in my Honda Pilot for a 2011 Ford Escape. I began my inquiry with a phone call. Jason was very polite and informative yet he was not a pushy saleman-type person. That gave me the incentive to c began my inquiry with a phone call. Jason was very polite and informative yet he was not a pushy saleman-type person. That gave me the incentive to come in and discuss the possibility since I didn't feel I was being "talked into it." My 2 yr old son wasn't feeling well so my wife stayed home. Jason Reid was very patient and helpful with my wife and I coordinating with cell phones and text messages. He showed us a way to apply for credit on their website so I didn't have to go home and come back another day. It was hassle free, I didnt feel like I was being pushed into something like I have in other experiences at other dealerships. I felt like he was a genuine family man much like myself and wanted to help me and my family. I got what I believe to be a good price and very friendly customer service from everyone we came in contact with. I will recommend Jason Reid to any friend or family member that is looking to buy a car. When we completed paperwork upon delivery of the car, we couldn't find a babysitter so we brought my 2 year old with us. Every employee we saw stopped and talked to him. There was a nice area for kids where he could play and eat a snack. I could tell that the staff gets a long well as a team and help each other. It made my experience better and I appreciate the extra efforts from everyone involved. For all of these reasons I rated Jason and the dealership 5's (Great). I would take my mom there to buy a car. I can give no higher praise than that. More

I purchased a 2011 Mercury Mariner from Smail Ford/Mercury. The salesman who helped me was Jason Reid. He was friendly and made me feel comfortable (I hate to buy a car). Jason offered to find Ford/Mercury. The salesman who helped me was Jason Reid. He was friendly and made me feel comfortable (I hate to buy a car). Jason offered to find a different color if the ones on the lot were not to my liking. I would recommend Smail and Jason to anyone in the market for a new car. More

I was so impressed with Jason Reid the moment I met him. He took his time with me and did not make me feel rushed. When I first approached him, I told him right off the bat that I was not quite prepared to He took his time with me and did not make me feel rushed. When I first approached him, I told him right off the bat that I was not quite prepared to buy a vehicle, but that I wanted to drive some to see what I wanted. He spent several hours with me just letting me feel things out. I went several other places, but in the end, decided to buy from him because he made me the most comfortable through the whole experience. He is a wonderful salesman and deserved my business. I hope that if and when the time comes that I need service that I will have the same experience. Top kuddos to Jason! More

We purchased a 2010 Mazda CX-7. Jason looked around at nearby dealerships so that we were able to get the color of choice this process took about 2-3 days but it was worth the wait; while we were waiting nearby dealerships so that we were able to get the color of choice this process took about 2-3 days but it was worth the wait; while we were waiting Jason kept us abreast every step of the way using Smail's new technology called the "live chat". When our car arrived he showed us the features of the vehicle. Overall, my experience at Smail has been great thanks to Jason who was personable and exuded warmth from the time we were introduced. More

Ralph Kercheval has sold us one car and we will be seeing him soon for another. He answers all our questions and always returns our telephone calls. He is very helpful and very pleasant. He does not push a him soon for another. He answers all our questions and always returns our telephone calls. He is very helpful and very pleasant. He does not push and is not overbearing, like some salesmen. It is a pleasure working with him. More

This was the best experience I've had in a long time at a car dealership. Michael was was very friendly and extremely helpful. He was very knowledgeable about the vehicle I was interested in and he was abl car dealership. Michael was was very friendly and extremely helpful. He was very knowledgeable about the vehicle I was interested in and he was able to answer any questions I had without hesitation. I felt no pressure whatsoever when making my decision about which options I wanted or didn't want when when purchasing my vehicle. They were able to get the vehicle I wanted with the options I wanted. I also love the fact that they will always be there to help and answer any questions I have in the future. They didn't just sell me a vehicle and forget about it. I would definitely recommend this dealership to my family and friends. As a matter of fact, I already have. More

Pleasantly surprised. I have always dealt with smaller auto dealers because I did not have the time to play games or waste my time. Smail will take all the time with you that you need whether its 15 minut auto dealers because I did not have the time to play games or waste my time. Smail will take all the time with you that you need whether its 15 minutes or 5 hours. There was no nonsense, no game playing, they were friendly and cut the deal very close to what I wanted. On a scale of one to ten, I rate them a nine, and I am VERY picky, so my nine is most peoples 10. This dealership works on volume and repeat sales, they are not interested in catching a fish. The price was given a 4 instead of a five, not so much the dealerships fault, but Ford offering absolutely nothing on the fusion hybrid in regards to rebates and interest rate promotions. My price was $25.00 under invoice, I probably could of squeeze for a few hundred more, but felt, since they were working fast at my request, I would let it go. What I mean by fast, is the day I stopped I knew what I was looking for and had very limited time. I told the dealer in a nice way that I wanted a price on a fusion hybrid and had no more than 5 minutes, and in less than that he came back with a price, no running back and forth making me feel like a fool. No pressure, no requiring me to take a test ride before giving me a price. All in all, Bud Smail will be my dealer on future purchases, as they are truly a no hassle dealership. More

Buying a new car is a challenging and difficult task due to all the decisions that have to be made and the cost of the purchase. Along with those considerations, the purchaser must interact and spend a grea to all the decisions that have to be made and the cost of the purchase. Along with those considerations, the purchaser must interact and spend a great deal of time with the sales associate during this whole process. For me, it is paramount that I feel comfortable and in charge of the situation from the moment I say I would like to buy a new car until the conclusion of the purchase. I want to feel relaxed and that the sales associate and I our partners in the endeavor. This is exactly how I felt and what I experienced at the Smail Auto Dealership and with the sales associate, Steve Miller. Steve spent a great deal of time with me during the whole experience of buying my Lincoln. I was always his total focus and I never felt rushed or pressured by him. He was knowlegeable,informative, friendly, easy going, and willing to work with me. These are qualities that I consider to be important in a sales associate and what make buying a new car a pleasant experience and what make a person want to return even after the purchase. More