Smail Ford

Quick and easy would best describe my experience at Bud Smail Ford. I purchased the new 2011 Ford Explorer with Sync Pack. Sale Rep, Steve Miller knew the vehicle inside and out. In less than two hours Smail Ford. I purchased the new 2011 Ford Explorer with Sync Pack. Sale Rep, Steve Miller knew the vehicle inside and out. In less than two hours I was driving it home. I would recommend Steve and Bud Smail. More

This was our first purchase from Bud Smail Ford Lincoln Mercury, and it was our best experience at a car dealership. We went to Bud Smail after researching its vehicle inventory on the internet. The webs Mercury, and it was our best experience at a car dealership. We went to Bud Smail after researching its vehicle inventory on the internet. The website was easy to use and turned out to be extremely accurate. Upon arrival, the salesman, Steve, immediately assessed our needs and showed us the vehicles we were interested in. He gave us a detailed and thoughtful presentation about the vehicle we wanted to purchase. When our purchase was complete, he made sure he reviewed the interior features of the vehicle and set-up the Sync feature. Even though closing time had passed, he was more than willing to answer any questions we had. One of the best parts of this car buying experience for us was seeing several financing options presented to us in an easy-to-read chart format. We could readily make our decision about financing because the choices were listed clearly. Overall, we were very pleased with our experience at Bud Smail and will return again for another purchase. More

We recently purchased a 2011 Ford Escape from Steve Miller at Smail Ford. We had already received a quote from a competitive dealer, and came to Steve with this deal. Steve was very friendly and willin Miller at Smail Ford. We had already received a quote from a competitive dealer, and came to Steve with this deal. Steve was very friendly and willing to work with us to obtain a better deal. He was able to get us more money for our trade-in and find additional incentives to lower the price of the vehicle. The only reason I rated my overall experience a 4 (Good) other than a 5 (Great) was because when we picked up the car, the center console was sticking and the Sync system was malfunctioning. Two things that should definitely not happen to a brand new vehicle. Having to set up a service appointment on the first day we had the car was an inconvenience. Having said that, the service personnel were accommodating and friendly. However, we were told any time we brought the vehicle in for service, it would be washed. When I picked up the vehicle, it was not washed. This was the only other thing that made us lower our overall rating to 4. More

Ralph took time to explain all the features of the vehicle. He handled the paperwork competently and efficiently, and, when I left in my new Explorer, I was satisfied that all the t's had been cross vehicle. He handled the paperwork competently and efficiently, and, when I left in my new Explorer, I was satisfied that all the t's had been crossed. Ralph went above and beyond also when I called the next day looking for some CD's I had overlooked in my old vehicle. He followed through to get the items back to me as quickly as possible. The price was comparable to other places I had requested prices from so I only checked "OK" for that item. More

All I can say was that is was a hassle free experience. Michael Mcneal and the manager Kevin Cook took the time to find the car we wanted and was more than fair on price. I might some it up best by saying Michael Mcneal and the manager Kevin Cook took the time to find the car we wanted and was more than fair on price. I might some it up best by saying that it was simply easy and comfortable to purchase my new Lincoln. More

I traded in my Honda Pilot for a 2011 Ford Escape. I began my inquiry with a phone call. Jason was very polite and informative yet he was not a pushy saleman-type person. That gave me the incentive to c began my inquiry with a phone call. Jason was very polite and informative yet he was not a pushy saleman-type person. That gave me the incentive to come in and discuss the possibility since I didn't feel I was being "talked into it." My 2 yr old son wasn't feeling well so my wife stayed home. Jason Reid was very patient and helpful with my wife and I coordinating with cell phones and text messages. He showed us a way to apply for credit on their website so I didn't have to go home and come back another day. It was hassle free, I didnt feel like I was being pushed into something like I have in other experiences at other dealerships. I felt like he was a genuine family man much like myself and wanted to help me and my family. I got what I believe to be a good price and very friendly customer service from everyone we came in contact with. I will recommend Jason Reid to any friend or family member that is looking to buy a car. When we completed paperwork upon delivery of the car, we couldn't find a babysitter so we brought my 2 year old with us. Every employee we saw stopped and talked to him. There was a nice area for kids where he could play and eat a snack. I could tell that the staff gets a long well as a team and help each other. It made my experience better and I appreciate the extra efforts from everyone involved. For all of these reasons I rated Jason and the dealership 5's (Great). I would take my mom there to buy a car. I can give no higher praise than that. More

I purchased a 2011 Mercury Mariner from Smail Ford/Mercury. The salesman who helped me was Jason Reid. He was friendly and made me feel comfortable (I hate to buy a car). Jason offered to find Ford/Mercury. The salesman who helped me was Jason Reid. He was friendly and made me feel comfortable (I hate to buy a car). Jason offered to find a different color if the ones on the lot were not to my liking. I would recommend Smail and Jason to anyone in the market for a new car. More

I was so impressed with Jason Reid the moment I met him. He took his time with me and did not make me feel rushed. When I first approached him, I told him right off the bat that I was not quite prepared to He took his time with me and did not make me feel rushed. When I first approached him, I told him right off the bat that I was not quite prepared to buy a vehicle, but that I wanted to drive some to see what I wanted. He spent several hours with me just letting me feel things out. I went several other places, but in the end, decided to buy from him because he made me the most comfortable through the whole experience. He is a wonderful salesman and deserved my business. I hope that if and when the time comes that I need service that I will have the same experience. Top kuddos to Jason! More

We purchased a 2010 Mazda CX-7. Jason looked around at nearby dealerships so that we were able to get the color of choice this process took about 2-3 days but it was worth the wait; while we were waiting nearby dealerships so that we were able to get the color of choice this process took about 2-3 days but it was worth the wait; while we were waiting Jason kept us abreast every step of the way using Smail's new technology called the "live chat". When our car arrived he showed us the features of the vehicle. Overall, my experience at Smail has been great thanks to Jason who was personable and exuded warmth from the time we were introduced. More

Ralph Kercheval has sold us one car and we will be seeing him soon for another. He answers all our questions and always returns our telephone calls. He is very helpful and very pleasant. He does not push a him soon for another. He answers all our questions and always returns our telephone calls. He is very helpful and very pleasant. He does not push and is not overbearing, like some salesmen. It is a pleasure working with him. More