Smail Ford

We came in to buy a new and a used vehicle. We had only been on the lot for 2 minutes and Dan was ready to help. He was personable and allowed us to take our time. We test drove 3 cars before deciding on been on the lot for 2 minutes and Dan was ready to help. He was personable and allowed us to take our time. We test drove 3 cars before deciding on a new Taurus and a used Escape. As it was the holiday weekend, business was quite brisk, and we did have to wait for a finance person. We spent from about 10 a.m to 4 p.m at the site and Bill was kind enough to offer us some Chicken for lunch that was there for an employee appriciation function. We declined but the offer was quite kind. My only suggestion for those customers that are spending hours at the lot would be to have drinks be more avaliable. The complimentary coffee is great but was empty and my husband would have loved a cold drink. The only area we did not rate as great was pricing. We rated it as good. I guess all I can say to that is that everyone, including us, wants to pay less for more ! We do feel as if the pricing was fair. Additionally, we were able to secure a better intrest rate through our own credit union and after doing a little research learned that Smail is part of their preferred dealer program. This wasnt a big issue, but it could have saved us a little time and a few phone calls had that come up during our talk with the Finance person. This may have been overlooked due to the volume of business on Monday. We enjoyed our experience as Smail customers and will continue to look to you for our future needs. More

It was a great experience. Staff was very friendly and helpful in providing me with vehicles specific to what I was looking for. I would definitely recommend them as well as purchase from them again. They helpful in providing me with vehicles specific to what I was looking for. I would definitely recommend them as well as purchase from them again. They really worked to make sure the I got the best vehicle within in my specific budget. More

We visited Smail to look at Escapes with no intention of buying that evening. Jason Reid assisted us, was friendly and answered our questions. We test drove several vehicles and ended up with a deal we fel buying that evening. Jason Reid assisted us, was friendly and answered our questions. We test drove several vehicles and ended up with a deal we felt was fair and acceptable. We would definitely recommend this dealership and will tell our friends to ask for Jason. More

Overall experience was very good. Glad there was not a "hard sell" Jason was friendly, polite and informative. Good communication including follow-up calls were appreciated. Had no particular intentions "hard sell" Jason was friendly, polite and informative. Good communication including follow-up calls were appreciated. Had no particular intentions of buying a Kia when walked in. Really liked the car, it sold itself. Only minus was color I wanted wasn't available. Would recommend Jason to others. More

I was pleasantly surprised by the fact I was not pressured to make the deal by my salesman Jason or his manager Joe. The deal I was given exceeded my expectations! Everyone was friendly yet not ov pressured to make the deal by my salesman Jason or his manager Joe. The deal I was given exceeded my expectations! Everyone was friendly yet not overbearing. I chose to buy there because of my good experience with their service department and the sales staff was just as nice and accommodating. Even the finance person was a really nice young man. More

We needed a specific vehicle and had a deadline to meet. Ralph had one of those vehicles available, and was able to get our purchase done in 1 days time. Also, he gave us a great price for vehicle, even tho Ralph had one of those vehicles available, and was able to get our purchase done in 1 days time. Also, he gave us a great price for vehicle, even though the Demand far exceeded the demand. Lastly, he was able to deliver the vehicle to our end user, even though it is far from the dealership. More

I had a wonderful experience at Bud Smails this past week. We were were looking for a resonably priced car and could'nt have picked a better one than the 2011 Ford Focus that we purchased. I love it!!! week. We were were looking for a resonably priced car and could'nt have picked a better one than the 2011 Ford Focus that we purchased. I love it!!! Steve Miller our saled consultant was just wonderful!!! Very easy to deal with...not pushy...very on the ball with everything. Honestly this was one of my most pleasurable experiences in buying a new car. Nick in finances was a pleasure to talk to and new all that he was talking about. Unlike years ago we were in and out of there in a short amount of time. Very pleased and would recommend the car and the service given. More

I met Steve Miller at Smail Mazda looking for a new SUV AWD. He was very friendly and courteous explaining all the new features 2011 Mazda CX-7 with 2.3 turbo engine. I was somewhat leary looking at a for AWD. He was very friendly and courteous explaining all the new features 2011 Mazda CX-7 with 2.3 turbo engine. I was somewhat leary looking at a foriegn vehicle, but was quite surprised with what the CX-7 had to offer. Since I was pressed for time, we did most of the negotiations via e-mail. I was quite impressed that there was no "strong arm" pressure sales tactics, especially since that would have immediately made me walk away. All of Smail's team, treated me in a professional manner and also made it the most streamlined purchase of a vehicle I've ever had. He had taken me on a tour of the service department and also was very thorough going over the vehicle before I left the lot. I look forward to seeing how the new 4-cyl. turbo performs as our new family SUV. I will certainly recommend Smail Mazda and would definately use them when looking for my next vehicle. The experience was great. Thanks Steve!!! More

Working with Smail was so easy. Ralph treated us great from the begining and made the the whole process of buying cars easy. After we decided on the car models we wanted Ralph turned us over to Jeff in fi from the begining and made the the whole process of buying cars easy. After we decided on the car models we wanted Ralph turned us over to Jeff in finance and he really come through for us. Thanks Ralph,Jeff and Smail Auto Group. More

Ralph gave me excellent service from the time I stepped into his office until he gave me the keys to my new Ford Escape. He was extremely helpful in providing me the opportunity to test drive three vehicle into his office until he gave me the keys to my new Ford Escape. He was extremely helpful in providing me the opportunity to test drive three vehicles which was beneficial in making my final decision. He was also very knowledgeable in the technological features of my Escape. I was very impressed. More