Smail Ford

Overall experience was very good. Glad there was not a "hard sell" Jason was friendly, polite and informative. Good communication including follow-up calls were appreciated. Had no particular intentions "hard sell" Jason was friendly, polite and informative. Good communication including follow-up calls were appreciated. Had no particular intentions of buying a Kia when walked in. Really liked the car, it sold itself. Only minus was color I wanted wasn't available. Would recommend Jason to others. More

I was pleasantly surprised by the fact I was not pressured to make the deal by my salesman Jason or his manager Joe. The deal I was given exceeded my expectations! Everyone was friendly yet not ov pressured to make the deal by my salesman Jason or his manager Joe. The deal I was given exceeded my expectations! Everyone was friendly yet not overbearing. I chose to buy there because of my good experience with their service department and the sales staff was just as nice and accommodating. Even the finance person was a really nice young man. More

We needed a specific vehicle and had a deadline to meet. Ralph had one of those vehicles available, and was able to get our purchase done in 1 days time. Also, he gave us a great price for vehicle, even tho Ralph had one of those vehicles available, and was able to get our purchase done in 1 days time. Also, he gave us a great price for vehicle, even though the Demand far exceeded the demand. Lastly, he was able to deliver the vehicle to our end user, even though it is far from the dealership. More

I had a wonderful experience at Bud Smails this past week. We were were looking for a resonably priced car and could'nt have picked a better one than the 2011 Ford Focus that we purchased. I love it!!! week. We were were looking for a resonably priced car and could'nt have picked a better one than the 2011 Ford Focus that we purchased. I love it!!! Steve Miller our saled consultant was just wonderful!!! Very easy to deal with...not pushy...very on the ball with everything. Honestly this was one of my most pleasurable experiences in buying a new car. Nick in finances was a pleasure to talk to and new all that he was talking about. Unlike years ago we were in and out of there in a short amount of time. Very pleased and would recommend the car and the service given. More

I met Steve Miller at Smail Mazda looking for a new SUV AWD. He was very friendly and courteous explaining all the new features 2011 Mazda CX-7 with 2.3 turbo engine. I was somewhat leary looking at a for AWD. He was very friendly and courteous explaining all the new features 2011 Mazda CX-7 with 2.3 turbo engine. I was somewhat leary looking at a foriegn vehicle, but was quite surprised with what the CX-7 had to offer. Since I was pressed for time, we did most of the negotiations via e-mail. I was quite impressed that there was no "strong arm" pressure sales tactics, especially since that would have immediately made me walk away. All of Smail's team, treated me in a professional manner and also made it the most streamlined purchase of a vehicle I've ever had. He had taken me on a tour of the service department and also was very thorough going over the vehicle before I left the lot. I look forward to seeing how the new 4-cyl. turbo performs as our new family SUV. I will certainly recommend Smail Mazda and would definately use them when looking for my next vehicle. The experience was great. Thanks Steve!!! More

Working with Smail was so easy. Ralph treated us great from the begining and made the the whole process of buying cars easy. After we decided on the car models we wanted Ralph turned us over to Jeff in fi from the begining and made the the whole process of buying cars easy. After we decided on the car models we wanted Ralph turned us over to Jeff in finance and he really come through for us. Thanks Ralph,Jeff and Smail Auto Group. More

Ralph gave me excellent service from the time I stepped into his office until he gave me the keys to my new Ford Escape. He was extremely helpful in providing me the opportunity to test drive three vehicle into his office until he gave me the keys to my new Ford Escape. He was extremely helpful in providing me the opportunity to test drive three vehicles which was beneficial in making my final decision. He was also very knowledgeable in the technological features of my Escape. I was very impressed. More

Quick and easy would best describe my experience at Bud Smail Ford. I purchased the new 2011 Ford Explorer with Sync Pack. Sale Rep, Steve Miller knew the vehicle inside and out. In less than two hours Smail Ford. I purchased the new 2011 Ford Explorer with Sync Pack. Sale Rep, Steve Miller knew the vehicle inside and out. In less than two hours I was driving it home. I would recommend Steve and Bud Smail. More

This was our first purchase from Bud Smail Ford Lincoln Mercury, and it was our best experience at a car dealership. We went to Bud Smail after researching its vehicle inventory on the internet. The webs Mercury, and it was our best experience at a car dealership. We went to Bud Smail after researching its vehicle inventory on the internet. The website was easy to use and turned out to be extremely accurate. Upon arrival, the salesman, Steve, immediately assessed our needs and showed us the vehicles we were interested in. He gave us a detailed and thoughtful presentation about the vehicle we wanted to purchase. When our purchase was complete, he made sure he reviewed the interior features of the vehicle and set-up the Sync feature. Even though closing time had passed, he was more than willing to answer any questions we had. One of the best parts of this car buying experience for us was seeing several financing options presented to us in an easy-to-read chart format. We could readily make our decision about financing because the choices were listed clearly. Overall, we were very pleased with our experience at Bud Smail and will return again for another purchase. More

We recently purchased a 2011 Ford Escape from Steve Miller at Smail Ford. We had already received a quote from a competitive dealer, and came to Steve with this deal. Steve was very friendly and willin Miller at Smail Ford. We had already received a quote from a competitive dealer, and came to Steve with this deal. Steve was very friendly and willing to work with us to obtain a better deal. He was able to get us more money for our trade-in and find additional incentives to lower the price of the vehicle. The only reason I rated my overall experience a 4 (Good) other than a 5 (Great) was because when we picked up the car, the center console was sticking and the Sync system was malfunctioning. Two things that should definitely not happen to a brand new vehicle. Having to set up a service appointment on the first day we had the car was an inconvenience. Having said that, the service personnel were accommodating and friendly. However, we were told any time we brought the vehicle in for service, it would be washed. When I picked up the vehicle, it was not washed. This was the only other thing that made us lower our overall rating to 4. More