Smail Ford

Had a great experience at Smail. Bill Cline was easy to work with and met all our needs. Each employee we encountered during our visit was courteous and professional. work with and met all our needs. Each employee we encountered during our visit was courteous and professional. More

It was my great good fortune to do business with the folks at Bud Smail Ford Lincoln. In particular, Ralph Kercheval, my Sales Consultant, was extremely helpful with my vehicle purchase and with strong folks at Bud Smail Ford Lincoln. In particular, Ralph Kercheval, my Sales Consultant, was extremely helpful with my vehicle purchase and with strong support afterwards to get me familiarized with it. He made me feel totatlly at ease throught the entire process. I would highly recommend both Ralph and Bud Smail Ford Lincoln to anyone looking for the best deal and highly competent staff. Thanks Ralph and Bud Smail for all you did to make my purchase of a 2012 Mustang GT Premium a reality! All the best, Bill Horoszko Greensburg, PA More

Ralph and his boss or associates were very willing to bear with me while I took my time to decide - over two days - on several possible choices. That is, whether to purchase a particular vehicle they had bear with me while I took my time to decide - over two days - on several possible choices. That is, whether to purchase a particular vehicle they had in stock or to request they get a vehicle from another dealer or to either go to a different dealer or stop pursuing a purchase altogether. They did not pressure me to buy - but seemed honestly willing to help me get whatever I wanted or needed (within reason). In the end, they readily accepted a small appraisal change I requested, and we were able to seal a deal. I appreciated their helpfulness and patience. More

Everyone was very informative and helpful in the purchase of the new Lincoln MKZ.I would and have recommended this dealership to other people and friends. of the new Lincoln MKZ.I would and have recommended this dealership to other people and friends. More

It was a very pleasurable visit with no pressure by the salesman. I looked at three differetn vehicles and then came back a week later...he never pushed any sort of deals on to me and was only offering ad salesman. I looked at three differetn vehicles and then came back a week later...he never pushed any sort of deals on to me and was only offering advice and answering my questions. It was the type of car buying experience I was really looking for and fully enjoyed. More

I was very satisfied with my experience. Everyone was helpful, friendly, and knowledgeable about cars. They explained things to me so that I could understand them. helpful, friendly, and knowledgeable about cars. They explained things to me so that I could understand them. More

I first visited Smail for service and appreciated the friendly polite staff, Ed and Beth in particular. After damaging my 2010 Ford 150 FX4, I decided trade as a possibility. I asked for Jason Reid in sa friendly polite staff, Ed and Beth in particular. After damaging my 2010 Ford 150 FX4, I decided trade as a possibility. I asked for Jason Reid in sales which turned out to be a good thing. His approach is slow and deliberate but accurate and complete. I appreciate managements decision to deal with me being that my trade in would be unmarketable for several months due to necessary repairs as a result of the body damage. In the middle of negotiations jason was called away and turned the deal over to Steve Miller. Steve is enthusiastic and knowledgeable about ford trucks. Perhaps some issues were taken for granted but I would have liked to have heard from Steve and Jason a bit more detail about product knowledge. There should be plenty to talk about a fifty thousand dollar truck. Factory warranty was never mentioned throughout my entire experience, I didnt ask but it should have been mentioned. Nick the F&I person was exceptional! He was able to find the lowest lending rate for my loan, his job is also to to explain and sell the extented warranty which I purchased, he also explained in detail the gap insurance which I declined.It was the day after the purchase and delivery thats surprised me, granted the sales floor was in dissaray due to construction, I stopped in to pick up a check for the DMV in Fl. I stood not ten feet from Steve and was never acknowledged, yet Nick dropped what he was doing and assisted me in my needs, which was a check and insurance cancellation on the old truck. My experience was ok but more about the truck should have been done before the deal, Steve Morgan More

We came in to buy a new and a used vehicle. We had only been on the lot for 2 minutes and Dan was ready to help. He was personable and allowed us to take our time. We test drove 3 cars before deciding on been on the lot for 2 minutes and Dan was ready to help. He was personable and allowed us to take our time. We test drove 3 cars before deciding on a new Taurus and a used Escape. As it was the holiday weekend, business was quite brisk, and we did have to wait for a finance person. We spent from about 10 a.m to 4 p.m at the site and Bill was kind enough to offer us some Chicken for lunch that was there for an employee appriciation function. We declined but the offer was quite kind. My only suggestion for those customers that are spending hours at the lot would be to have drinks be more avaliable. The complimentary coffee is great but was empty and my husband would have loved a cold drink. The only area we did not rate as great was pricing. We rated it as good. I guess all I can say to that is that everyone, including us, wants to pay less for more ! We do feel as if the pricing was fair. Additionally, we were able to secure a better intrest rate through our own credit union and after doing a little research learned that Smail is part of their preferred dealer program. This wasnt a big issue, but it could have saved us a little time and a few phone calls had that come up during our talk with the Finance person. This may have been overlooked due to the volume of business on Monday. We enjoyed our experience as Smail customers and will continue to look to you for our future needs. More

It was a great experience. Staff was very friendly and helpful in providing me with vehicles specific to what I was looking for. I would definitely recommend them as well as purchase from them again. They helpful in providing me with vehicles specific to what I was looking for. I would definitely recommend them as well as purchase from them again. They really worked to make sure the I got the best vehicle within in my specific budget. More

We visited Smail to look at Escapes with no intention of buying that evening. Jason Reid assisted us, was friendly and answered our questions. We test drove several vehicles and ended up with a deal we fel buying that evening. Jason Reid assisted us, was friendly and answered our questions. We test drove several vehicles and ended up with a deal we felt was fair and acceptable. We would definitely recommend this dealership and will tell our friends to ask for Jason. More