Smail Ford | Page 19

I visited a Ford dealership in Carnegie to test drive a truck that they had in stock. I dealt with a salesman who did not answer all of my questions, and made a bit of a scene when the pricing negotiation truck that they had in stock. I dealt with a salesman who did not answer all of my questions, and made a bit of a scene when the pricing negotiation didn't go well for him. I left that dealership knowing that Iwould never go back. I went to Smail Ford in Greensburg and spoke to Bill Cline--I found Bill to be very knowledgeable regarding pickup trucks--he answered all of my questions. I purchased the truck that I wanted for the price that I wanted to pay. After the sale, Bill took the time to go over all of the features of the truck, set up the Bluetooth, and explained the navigation system. He was very friendly and professional. I would recommend Bill to a friend. More

I have purchased many cars and trucks in my life. I have never been treated so well as I have at Bud Smail Ford. I have purchased Audi, Jaguar, Mercedes, Lincoln, Lexus. None of those dealers compare with B never been treated so well as I have at Bud Smail Ford. I have purchased Audi, Jaguar, Mercedes, Lincoln, Lexus. None of those dealers compare with Bud Smail. I really appreciate how I have been treated. I have found that the service department goes the extra mile to see that you get more than the service you expect. More

I was treated very fair and the sales people were very I was treated very fair and the sales people were very curtious. Mike Mcneal took care of me and answered all of my questions. They made the whole I was treated very fair and the sales people were very curtious. Mike Mcneal took care of me and answered all of my questions. They made the whole car buying issue affordable. More

Had a great experience at Smail. Bill Cline was easy to work with and met all our needs. Each employee we encountered during our visit was courteous and professional. work with and met all our needs. Each employee we encountered during our visit was courteous and professional. More

It was my great good fortune to do business with the folks at Bud Smail Ford Lincoln. In particular, Ralph Kercheval, my Sales Consultant, was extremely helpful with my vehicle purchase and with strong folks at Bud Smail Ford Lincoln. In particular, Ralph Kercheval, my Sales Consultant, was extremely helpful with my vehicle purchase and with strong support afterwards to get me familiarized with it. He made me feel totatlly at ease throught the entire process. I would highly recommend both Ralph and Bud Smail Ford Lincoln to anyone looking for the best deal and highly competent staff. Thanks Ralph and Bud Smail for all you did to make my purchase of a 2012 Mustang GT Premium a reality! All the best, Bill Horoszko Greensburg, PA More

Ralph and his boss or associates were very willing to bear with me while I took my time to decide - over two days - on several possible choices. That is, whether to purchase a particular vehicle they had bear with me while I took my time to decide - over two days - on several possible choices. That is, whether to purchase a particular vehicle they had in stock or to request they get a vehicle from another dealer or to either go to a different dealer or stop pursuing a purchase altogether. They did not pressure me to buy - but seemed honestly willing to help me get whatever I wanted or needed (within reason). In the end, they readily accepted a small appraisal change I requested, and we were able to seal a deal. I appreciated their helpfulness and patience. More

Everyone was very informative and helpful in the purchase of the new Lincoln MKZ.I would and have recommended this dealership to other people and friends. of the new Lincoln MKZ.I would and have recommended this dealership to other people and friends. More

It was a very pleasurable visit with no pressure by the salesman. I looked at three differetn vehicles and then came back a week later...he never pushed any sort of deals on to me and was only offering ad salesman. I looked at three differetn vehicles and then came back a week later...he never pushed any sort of deals on to me and was only offering advice and answering my questions. It was the type of car buying experience I was really looking for and fully enjoyed. More

I was very satisfied with my experience. Everyone was helpful, friendly, and knowledgeable about cars. They explained things to me so that I could understand them. helpful, friendly, and knowledgeable about cars. They explained things to me so that I could understand them. More

I first visited Smail for service and appreciated the friendly polite staff, Ed and Beth in particular. After damaging my 2010 Ford 150 FX4, I decided trade as a possibility. I asked for Jason Reid in sa friendly polite staff, Ed and Beth in particular. After damaging my 2010 Ford 150 FX4, I decided trade as a possibility. I asked for Jason Reid in sales which turned out to be a good thing. His approach is slow and deliberate but accurate and complete. I appreciate managements decision to deal with me being that my trade in would be unmarketable for several months due to necessary repairs as a result of the body damage. In the middle of negotiations jason was called away and turned the deal over to Steve Miller. Steve is enthusiastic and knowledgeable about ford trucks. Perhaps some issues were taken for granted but I would have liked to have heard from Steve and Jason a bit more detail about product knowledge. There should be plenty to talk about a fifty thousand dollar truck. Factory warranty was never mentioned throughout my entire experience, I didnt ask but it should have been mentioned. Nick the F&I person was exceptional! He was able to find the lowest lending rate for my loan, his job is also to to explain and sell the extented warranty which I purchased, he also explained in detail the gap insurance which I declined.It was the day after the purchase and delivery thats surprised me, granted the sales floor was in dissaray due to construction, I stopped in to pick up a check for the DMV in Fl. I stood not ten feet from Steve and was never acknowledged, yet Nick dropped what he was doing and assisted me in my needs, which was a check and insurance cancellation on the old truck. My experience was ok but more about the truck should have been done before the deal, Steve Morgan More