Smail Buick GMC Cadillac

I was very pleased with the support I received from the above referenced persons from the start of my new vehicle purchase through the end when I left the lot. This has been my most enjoyable purchase ever above referenced persons from the start of my new vehicle purchase through the end when I left the lot. This has been my most enjoyable purchase ever, Tom, Jeff and Bill were the greatest.All my questions were answered and every option was made avaible to me. I was guided through my new vehicle from front to rear inside and out. All options such as onstar and blue tooth and every item and control in the vehicle was explained and shown to me. I would highly recomend these people to any person interested in the vehicles sold here. I am looking forward to the relationship I will be having with this dealership. If the service department is as good as the sales department I can be a life long customer of this dealership. I am 64 years young and have purchased many cars this by far was the best!!!! More

This is the third vehicle that I have either purchased or leased from Bob. He is always friendly and helpful. He works hard to find us a vehicle with the options that we want. I usually stop by to chat with leased from Bob. He is always friendly and helpful. He works hard to find us a vehicle with the options that we want. I usually stop by to chat with him whenever I have a vehicle in for service. When we pick up a new vehicle Bob goes over the operation of all equipment in great detail to insure that we understand it. Another reason that we continue to do business with Smail is their service department, in particular Troy Zatezalo. More

i have used this dealer since i bought my used 2004 Escalade . the service department is GREAT, especially TROY the Service Manger . B U T if you want you car detailed to the point of like new co Escalade . the service department is GREAT, especially TROY the Service Manger . B U T if you want you car detailed to the point of like new condition NIK in the recon shop will clean and polish you car, truck or suv BETTER THAN NEW ! ! so far he has done three cars for me and my family and the results are outstanding ! ! I HAVE DONE BUSINESS WITH MANY CAR DEALERSHIPS IN MY 60 PLUS YEARS AND BY FAR THE FOLKS AT S M A I L ARE # 1 More

I went into Smail's for a new vehicle. The make & model that I wanted was not available in the dealership or any dealerships close by. Bill Campana went through hoops to find my new vehicle. Bill searche that I wanted was not available in the dealership or any dealerships close by. Bill Campana went through hoops to find my new vehicle. Bill searched high & low and within one day, they went to the dealership & brought my new vehicle back. When it came back, they noticed a small mark from being transported. The Smail dealership really worked hard to make it right. While they fixed the mark found on the door, the entire dealership worked very hard to give me an up to the date status of when I would have my car. I would recommend the Smail dealership to anyone looking for a new car (or used). More

Having purchased several vehicles over the years, I have dealt with all types of auto salemen. Most would keep you at the dealership for several hours and not accomplish anything. Many did not know their p dealt with all types of auto salemen. Most would keep you at the dealership for several hours and not accomplish anything. Many did not know their product and their only interest was to achieve the maximum price by trying my patience until I either walked out, or paid their price because I really wanted THAT vehicle. Purchasing a vehicle from The Smail Automotive Group is a totally different experience. The entire staff, salesmen, general management, the service team, plus the office staff, are all very friendly and totally oriented toward the customer - me! In particular, Bill Campana stands out as a salesmen that can be trusted and understands the value of serving the customer. In negotiating a deal, he gets right to the point with an understanding of the buyer's position. He fully understands the products he sells as well as the value add for small details. My family has purchased three vehicles from Bill in the past year. Service Advisor Troy Zatezalo is also a stand out in his position. He is always able to schedule service for my vehicles at a time that is convenient for me and his dollar and time for completion estimates are very accurate. He also has the knowledge and understanding to advise me of other potential issues or concerns when we discuss any electrical or mechanical problems affecting my vehicles. In summary, THE SMAIL AUTO GROUP is NUMBER 1 in customer service. More