Smail Buick GMC Cadillac

False promises w/ no accountability from Management So let me start by saying my sales rep was friendly and helpful to begin with. I was working with many dealerships and found a 2017 GMC Acadia SLE-2 w So let me start by saying my sales rep was friendly and helpful to begin with. I was working with many dealerships and found a 2017 GMC Acadia SLE-2 with Smail GMC that I liked. I emailed the information to the dealership through their website and the rep (who will remain nameless because I am more disappointed with the dealership's lack of interest in resolving this) called me soon after. We negotiated some and agreed on a monthly lease payment over the phone (Saturday afternoon) and I agreed to come in Monday because I live 1 hour away. We completed the paperwork and I transferred everything from my old SUV to the new SUV, went over the features and was getting ready to leave. Just before leaving, I went to open the rear lift gate, it was supposed to be power (this was listed on Smail's website as a feature on the car I sent them and just leased, and it was to be a STANDARD feature on the SLE-2). My rep at that time, casually mentioned it wasn't included. Since we were already loaded up and ready to go (not to mention our 2 month old was crying), I thought I'd look into it more when I got home and then address it. We got home late that night, so the next morning I emailed the sales rep. He apologized but said my pricing was based on the vehicle without the lift gate. This to me, does not matter, because I am leasing, so all that matters is the monthly payment. I negotiated a monthly payment based on a vehicle listed on their website. He could not do anything further, so I contacted GMC Customer Care. August 2 they said Ed Gerwick who they stated is customer experience manager, would contact me. I also emailed and left him a message. August 7 I still heard nothing so I contacted GMC customer care again. After this point many contacts were made with no resolutions. By now, a second issue was presented. I was told by the lady doing my paperwork that they would make the final 4 payments on my last lease because of the GMC lease pull ahead offer, and since I paid one of those payments a couple days prior, I would receive a refund for that payment from Ally Financial. Since still no resolution, I now left a message for Scott Seanor. I also faxed a letter to GM Corporate Offices. August 26 I finally heard back from Scott Seanor. He listened to the whole explanation and said he'd have to look into it. He was to call back Monday August 29. I also was contacted that day by someone from GM Corporate, they apologized for the dealership and stated that is not the standard they expect, they offered me a $500 accessory card for the issue with the lift gate, but said the dealership had to handle the final payment. Today, Sept 1, I emailed Corporate again because I had still not heard back from Scott Seanor. They said they left him a VM to get in touch with me. He called shortly after, this time he could only make excuses, state I was not forced to take the car and that I should have refused it after signing everything. He was rude and unapologetic. At no point in the last month, did anyone other than the sales rep offer an apology or take blame. Scott went on that the person who did my paperwork "was filling in". If you have someone responsible for a position, you should stand by the promises they make. At this point, he knew the lift gate was resolved by GM Corporate and I was only looking to re-coup the payment I was promised, but he just kept going back to the lift gate and that I should have not taken the car. There was no way I could have known at that time that what I was told by the lady doing my paperwork, was not correct and I would not be refunded the money I was promised. He showed no interest in honoring promises of his dealership or taking any blame. This is poor dealership management. More

Disappointed with overall experience I recently had my KIA inspected and had an oil change. I took it on a Saturday morning because it fit my schedule. I will thank them for that. Bu I recently had my KIA inspected and had an oil change. I took it on a Saturday morning because it fit my schedule. I will thank them for that. But the service took just over 2 hours, which I thought was long. The lady doing the service write up was unfriendly. The only person who treated me with any decency was the young woman who was the cashier. The woman in the service department told me to stand outside while they "washed" my car. Mr. Smail needs to understand customer satisfaction is a big thing today. The only reason I was there was due to my regular mechanic having health issues and I was told that Smail's service was really good. Well on this day they were off their game. I won"t be back. I"ll start going to the KIA dealership in North Huntingdon. More

Not happy with service on our Cadillac 7 days ago, I called Smail Cadillac because I found my left rear tire was losing air and obviously had a leak. I had purchased a tire and wheel warran 7 days ago, I called Smail Cadillac because I found my left rear tire was losing air and obviously had a leak. I had purchased a tire and wheel warranty when I bought my car and told the man I spoke with that I had it and asked if I should call the warranty company. He told me no, that he would do it. Then proceeded to set my appointment..........................7 days later!! I have been driving on that tire for 7 days and have had to add air to the tire every day, sometimes twice a day. It's a TIRE, not major repairs. So we get to Smails, (45 minute drive) and they were very courteous, took the car back and patched the tire. When I went to pick up my keys, the girl told me that we owed nearly $50. I questioned that since we have the warranty. She asked a service manager, who told her that Cadillac doesn't have warranties on tires. Well, we explained that Smail's sold us the warranty when we bought the car, he made a phone call and got it straightened out and we ended up paying nothing, but did notice that the bill somehow went from $50 when we were paying out of pocket to $40 under warranty. Huh? Plus, they got tire seal all over my rim and I had to take it off with alcohol when I got home. It should not have been given back to me like that. Anyhow, it should NEVER take a WEEK to get a tire patched. EVER. Not happy about my whole experience today. My review is only concerning todays visit. More

Great Experience Bill Campana made this the simplest and easiest vehicle purchase I've experienced. He treated my entire family with nothing but respect. Highly recom Bill Campana made this the simplest and easiest vehicle purchase I've experienced. He treated my entire family with nothing but respect. Highly recommend Smail Auto. More

Treated like gold Having dealt with Bill Campana on my last 2 purchases there is no where else I would think of going to but him and his Bud Smail team. They have alwa Having dealt with Bill Campana on my last 2 purchases there is no where else I would think of going to but him and his Bud Smail team. They have always treated us fair and make us always feel appreciated from sales to work being done on the vehicles. I have always been treated like gold and I truly believe they appreciate my business. Will definitely be back in the future. More

Smail Cadillac GMC visit An Overall pleasant experience. Bill Campana was very helpful with the whole car buying experience he even helped entertain my 2 year old when it came An Overall pleasant experience. Bill Campana was very helpful with the whole car buying experience he even helped entertain my 2 year old when it came time to paperwork felt very relaxed the whole visit More

Like Family The best part is that we feel like family and not strangers buying a car. Sure we have bought several cars from him over the years but hey, who doesn The best part is that we feel like family and not strangers buying a car. Sure we have bought several cars from him over the years but hey, who doesn't come back with treatment like this! More

No other place to buy a vehicle This is my 2nd purchase and my wife has never bought a vehicle anywhere else (total of 5 purchased) and we would not not anywhere else. The entire t This is my 2nd purchase and my wife has never bought a vehicle anywhere else (total of 5 purchased) and we would not not anywhere else. The entire team from ownership to detailers could not have been more accommodating. Our salesman, Bill Campana took the time to understand exactly what I wanted and did not try to sell me anything but that. The personal attention and willingness to get you in your vehicle is unprecedented in the auto sales industry. I would recommend anyone looking to purchase or lease a vehicle go directly to Smail Automotive (Bill Campana) and not waste your time at other dealers as you will not get the same treatment. More

First Timers This was our first time leasing a new vehicle and Bill answered all our questions and took the time necessary to help us make the decision. He was a g This was our first time leasing a new vehicle and Bill answered all our questions and took the time necessary to help us make the decision. He was a great help throughout the entire process and we look forward to doing business with him again! More

Easy and pain free. Bill Campana was professional and easy to deal with. I will recommend anybody that I know that may be looking for a vehicle to go see Bill. And I wi Bill Campana was professional and easy to deal with. I will recommend anybody that I know that may be looking for a vehicle to go see Bill. And I will be back to see him for my next purchase also. More