Sloane Toyota of Philadelphia - Service Center

PLEASE BEAWRE! This dealership has serious issues with their overall quality of service repairs. I have spent over $4000 and my vehicle is still leaking coolant, an This dealership has serious issues with their overall quality of service repairs. I have spent over $4000 and my vehicle is still leaking coolant, and to top it off, I am going to have to take my vehicle to another dealership to verify the work that they said they performed. Read the reviews first, before using a companies services! More

Can I give less than one star? Like all dealers, they will bend over backward and blow your phone up to sell you a car. But when it comes to service, they won't return your call. I just tried doing a will bend over backward and blow your phone up to sell you a car. But when it comes to service, they won't return your call. I just tried doing a live chat to schedule service. I told them I left 5 messages with 2 local dealers (Philadelphia and Glenside) and never received a callback. Their response was "someone will contact you tomorrow" and they disconnected the chat! I love my car but the service that you receive after you buy (at least in the Philadelphia area) is pathetic and unacceptable! I have had my car in a few times and the actual service team was great. However, the people they have in the scheduling department clearly don't know what they are doing and do not care about providing good service. I'm very disappointed. Not to mention that the 2 dealers do not share records. So I had my car inspected in May at the Glenside location because Philly didn't have any appointments open. A month later Philly called me to tell me that I am overdue for my inspection. I told them it was just done in Glenside. She wasn't able to tell me what else was needed because they don't share records. I have been calling since to try to get someone to do a safety inspection and anything else I may need and they have not called me back. Also, I purchased the extended tire warranty that is supposed to include the replacement of my tires for any reason. There was a defect in one of the tires so I called the dealer to have the tire replaced. I noticed that instead of replacing it, they rotated the tires. So now the defective tire is just on a different wheel. Again, I love my car but I am just so disappointed with the stress of trying to get an appointement for service. I am hoping that when I move the new dealer in my area will be better. More

I really liked the quality of service this company guaranteed. Esoecially salesmen were very professionals. I liked the time management, because I was able to get new car maximum 2 hours. I would like guaranteed. Esoecially salesmen were very professionals. I liked the time management, because I was able to get new car maximum 2 hours. I would like to point out our sales person Ben, who is very professional and supportive. His service was the best! More

The service department was not adequate!! I bought a brand new car that wouldn’t start a few months after taking it off of the lot. I was told that it was a computer issue and would be resolved very qui brand new car that wouldn’t start a few months after taking it off of the lot. I was told that it was a computer issue and would be resolved very quickly. After waiting in the waiting area 5 hours, I was told to come back because they were about to close. Fast forward, not only were they not able to fix the issue timely, but they were not able to get me a rental (which I had paid extra for previously.). I had to get them to jump start the vehicle and chance it not starting again because they wanted to keep the car until the next time they opened ( two days later... without transportation). it was a disaster!! Nothing was done to fix the issue nor did they offer any means of assistance afterwards. TWO THUMBS DOWN!! I’m very shocked at the way this was mishandled. Everyone there seemed so friendly until this. More

This Prius el is the 5 Th car I buy from Toyota Sloane, that is a sign that I obviously like not just the brand but the place. that is a sign that I obviously like not just the brand but the place. More

This year I bought a 2020 Highlander. It’s my 6th car purchased from Sloane. The dealership, sales group & service team are all really great! purchased from Sloane. The dealership, sales group & service team are all really great! More

Ben Mikeladze is best!!he helped me a lot to make the right decision. I am very happy with my new order Toyota Rav 4 right decision. I am very happy with my new order Toyota Rav 4 More

Great Service and Great People I have been a longtime customer of this dealership and am always satisfied with the quality of work and the considerate and friendly atmosphere create I have been a longtime customer of this dealership and am always satisfied with the quality of work and the considerate and friendly atmosphere created by the service manager as well as the service advisors. More

My first car I just came in USA This is my first car which I am buying I bought a new Toyota RAV 4 from Sloane Toyota of Philadelphia My salesmen wad Ilya Ganetsky I just came in USA This is my first car which I am buying I bought a new Toyota RAV 4 from Sloane Toyota of Philadelphia My salesmen wad Ilya Ganetsky and his patient and knowledge were amazing Thank you Ilya for your help More

Fake promises I was told the time of purchase new car 50 state emissions are free and when i get there they were like i have to pay for the state inspection and sti I was told the time of purchase new car 50 state emissions are free and when i get there they were like i have to pay for the state inspection and sticker fees it like $40 + 7 .same time outside inspection centres charges only $49 for both of that inspections More