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Sloane Toyota of Malvern
Malvern, PA
3,103 Reviews
At Sloane Toyota of Malvern, we’re proud to serve drivers throughout Chester County, Pennsylvania with a reputation built on trust, transparency, and long-term relationships. As part of the family-owned Sloane Automotive Group, we’re committed to delivering a straightforward, customer-first experience every step of the way.
We offer a full selection of new Toyota models, certified pre-owned vehicles, and expert Toyota service, all backed by a team focused on honesty, consistency, and making the process as simple and stress-free as possible. Whether you’re purchasing your next vehicle or visiting for service, we’re here to help.
Many of our team members have been with us for years, and when you return, you’ll see familiar faces who know you and your vehicle. We take pride in building lasting relationships and being a dealership our customers can count on.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,103 reviews
May 08, 2008
We bought two cars from this dealership (Toyata Sienna and Scion xD). The sales department is OK, but the service department is the worst I have ever experienced. We just had a major fallout because and Scion xD). The sales department is OK, but the service department is the worst I have ever experienced. We just had a major fallout because of how they misrepresented warranty and related information on two runflat tires (for the Sienna) we were told we had to replace in order to pass inspection. The whole experience was a real ordeal and ended-up costing us close to $800 (for just two tires, wheel alignment and inspection!!!!) even after they agreed to lower their initial fee by a little over $100. I'm very sorry, but I have no other words but "highway robbery" to describe my opinion of this incident. Obviously, I will not be setting foot again in this dealership. More
by newcar07
Employees Worked With
Service Manager
October 12, 2006
I put a $500 deposit towards the purchase of a new car which had to be ordered. I was promised it would be delivered by the end of september but the car was only delivered 10/05. Unfortunately both my wif which had to be ordered. I was promised it would be delivered by the end of september but the car was only delivered 10/05. Unfortunately both my wife and I had surgery the first week of october and we were unable to pick up the car immediately. We agreed with the above salespeople that I would pick up the car on 10/11 not even a week after it was delivered. Again on 10/10 in the afternoon I spoke to frank who said there was no problem with me picking up the car the following day, then out of the blue after 8pm I get a call from jack saying they sold the car I had ordered and put a deposit on to someone who just walked in without even warning me. What kind of business practice is this. They make me wait a month but they can't wait 24hours! More
by kardjeki
Employees Worked With
frank davenport and jack deegan
April 26, 2005
Before I went to Sloane Scion, I went to Tri-County Toyota for a test drive. Since Tri-County does not have manual I could test drive, I went to Sloane to try my luck. After I walk around the showroom Toyota for a test drive. Since Tri-County does not have manual I could test drive, I went to Sloane to try my luck. After I walk around the showroom for 10 minutes, no salesman seems to care about us. Finally a salesman come and offer a test drive on their scion tC. During the test drive, the salesman just sits on the rear seat and said nothing about the car. He doesn't even know the feature on the tC. After test drive, we sit down and ready to place my order and I ask about whether they have any discount on their accessories if I buy the car from them, the salesman went to ask their general manager and come back with their general manager. Their general manager told us there is no discount on any Scion accessories in a very RUDE accent and lies about if he gives discount on their accessories, they will lose their Scion license. I am surprise their general manager is so discourteous to their potential customer. I walked away. More
by tc_wannabe
Employees Worked With
General Manager and Scion Sales
