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Sloane Toyota of Malvern
Malvern, PA
2,916 Reviews
At Sloane Toyota of Malvern, we help our customers find the new Toyota models and the used cars in Malvern that they've been searching for. Our sales staff will work with you, answer any questions that you may have to ensure you find the right vehicle. We proudly serve the greater Devon, West Chester, Exton, Conshohocken and Thorndale area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,916 reviews
March 06, 2013
I first must say, I can not stand buying cars. The process, the theater of sales people speaking with the manger, and the overall feeling of separating with that much money with something you have lit process, the theater of sales people speaking with the manger, and the overall feeling of separating with that much money with something you have little experience with owning. A new car is just that, it's new! New to me and new to my bank account. This car buying experience was not like any other I previously had because my salesman Mohamed S. His transparency and real approach to selling a car was a breath of fresh air. He wanted my business and I felt that from the moment I met him. His follow up was just enough to keep me motivated and his straight talk took away the dramatic "ESPN World Series of Poker" stare downs over prices scratched on little pieces of paper. At the end after I already committed to buying my new Sequoia from him, he still really wanted me to know that I was getting a great car for a great price and exceptional service. It meant a lot to him to know I felt great about the entire process. I did not get that from the 10 other dealerships I visited in this 2 week process. Thanks Mohamed! Jake M More
by jakerm
March 05, 2013
My first contact with Sloane Toyota of Devon was over the phone. I will not do business with any person or company that doesn't understand the importance of good customer service. Good service starts with phone. I will not do business with any person or company that doesn't understand the importance of good customer service. Good service starts with the employees answering the phones, and they could not have been any nicer. There were a number of dealers that didn't even answer my initial inquiry with a return phone call. If you can't return a phone call when i am calling you to give you my business, you don't get my business. I started my negotiations for a new Tacoma over the phone with sales person Bill Shirley. He was genuinely friendly, was knowledgeable about the product he was selling, (unlike a lot of part timers), and worked hard to get me a deal that i was satisfied with. Their gain, other dealers loss, and all it took was people knowing how to treat a customer well from start to finish and a competitive price. Thanks Bill, i would definitely do business with you again. More
by luxuryblue
March 04, 2013
Worst Car Buying Experience Ever! It should have been Worst Car Buying Experience Ever! It should have been a simple process. An an internet search of certified trucks within 150 mi with the color / f Worst Car Buying Experience Ever! It should have been a simple process. An an internet search of certified trucks within 150 mi with the color / features we wanted located a truck at Sloane Toyota of Devon. We negotiated the price and financing rate, put down a deposit by credit card and set up an appointment to complete the transaction. The sales manager verified that the truck was in excellent condition before we committed to make the 2 1/2 hr. drive to the dealer. Upon arriving at the dealership, the salesman told us that he was having the car cleaned for us so we would have to wait to see it. We asked why this wasn't already done as we had an appointment, but the salesman wanted to push ahead and get our credit information and complete the sale. When he got to the price and signing the paperwork, we stopped the process as we hadn't even seen the car yet. 30 minutes later the car showed up, we first started worrying about the condition because the headlamp lenses were so scratched that they would not make it through a safety inspection. Entering the truck, the instrument panel was difficult to read because is was covered with dust, the upholstery on the seats and doors had black oily smudges and the dashboard had been burned near the air vent. If this was what the vehicle looked like when the salesman had it cleaned up, what other problems could be hiding? The test drive was only 5 minutes long on 25 mph neighborhood streets because the salesman was trying to juggle 4 different sales at once. We both wanted to go on the test drive, but my wife stayed behind because she was concerned about the salesman leaving our credit information and social security numbers unprotected on his desk. When we discussed this with him and about all of the people that were around his desk that could have seen our information, he attacked us about problems occurring in customer's homes. Upon returning from the test drive the salesman wanted to rush back to finish the sale, but I asked to look under the hood before we went back inside. It was obvious that during the 75 days that the truck had been in inventory at Sloane, that this was the first time that anyone had looked under the hood of this "Certified Toyota". It looked like someone had been cooking their dinner in the engine bay as there were large chunks of food baked onto the chassis, looked like soft pretzel or hot dog bun. Then I asked the salesman about the pool of oil covering the skid plate and he reached in and pulled out a juice can full of oily liquid that was sitting in the engine bay. When we tried to discuss our concerns about the vehicle and how we were being treated, the salesman continually interrupted us and yelled at us about how we needed to trust him and the dealership. When we told the sales manager that we had traveled 2 1/2 hours to the dealership based upon his word that the vehicle was in excellent condition and that was clearly not the case, he was equally unapologetic, "It is what it is and we're not making any changes!". This was a completely different experience from that last time I bought a certified car. The other car company went out of their way to make sure that the vehicle was immaculate and that any mechanical or condition issues were repaired to our satisfaction. We came to Sloane's looking for a positive experience and ready to purchase a new vehicle. But being lied to, yelled at and abused is not the way we choose to do business or the kind of company that we choose do business with. We drove away from Sloane Toyota of Devon without a new vehicle. More
by shinrock
Employees Worked With
Mohamed Sid Ahmed, John Vai, Jamie Ambler
February 26, 2013
I have been dealing with this place for 15 years now. Never left without a good deal. Mohamed and Tara are great to deal with. Never left without a good deal. Mohamed and Tara are great to deal with. More
by Mike0624
February 16, 2013
I bought a 2011 Toyota Highlander at Sloane Toyota of Devon back in October 2012. At first I was assisted by a salesperson who really lacked expertise on selling cars and dealing with customers. This si Devon back in October 2012. At first I was assisted by a salesperson who really lacked expertise on selling cars and dealing with customers. This situation really was unsatisfactory, and I was really running out of patience. That salesperson could give not give me answers to basics questions such as when negotiating the price, or details of the car. I realized that he did not have enough experience. That's when the manager assigned Mohamed to work with me. He quickly and completely changed my impression by giving me precise and clear answers to all my questions. He provided me with the utmost service that a customer deserves. I have been in the business of buying cars from different dealerships and auctions, and shipping them abroad, so I do have a clear understanding of cars business. Mohamed is the person at Sloane Toyota of Devon to work with. He is the best. Mohamed, thank you for the excellent service. More
by mercantile
February 06, 2013
I was impressed by his professionalism and kind approach in answering our many questions about the car and the financing. My wife and I are very grateful for meeting him and doing business with the sales ma in answering our many questions about the car and the financing. My wife and I are very grateful for meeting him and doing business with the sales man, the finance manager and the company. Thank you Mohamed O. Sid'Ahmed More
by osagiea
February 01, 2013
Mohamed Sid'ahmed is the best salesman in the car business. I would not buy a vehicle through anyone else. Our new Sequoia is incredible! Ryan Primanti Sequoia Owner business. I would not buy a vehicle through anyone else. Our new Sequoia is incredible! Ryan Primanti Sequoia Owner More
by rybred29
January 29, 2013
We were interested in a new Toyota and hadn't bought a car in almost 10 years. We worked with Rick Dyer who was a fantastic resource to our family, listened to our concerns and matched us with a new 2013 car in almost 10 years. We worked with Rick Dyer who was a fantastic resource to our family, listened to our concerns and matched us with a new 2013 Avalon. Rick has been in the business for over 20 years and knows his cars inside and out. He took the time to walk us through the sales process and gave us a very reasonable price. Rick was easy to negotiate with; he and his colleagues were very fair. They didn't have the model/color on the lot but tracked it down for me in NJ and made sure that we got the car that we wanted. We would definitely buy from Rick and the Devon Toyota team again. More
by cxl72
Employees Worked With
Rick Dyer
January 26, 2013
Excellent sales experience. Steve was professional and concise. The whole process was seamless. I always feel uncomfortable at car dealerships but Steve put my fears at ease and was honest and straight fo concise. The whole process was seamless. I always feel uncomfortable at car dealerships but Steve put my fears at ease and was honest and straight forward. More
by taraaappy
Employees Worked With
Steve Phillips
January 26, 2013
Bill Shirley was great to buy my first car from. He answered all my questions (as well as my family members' questions) and helped me get a monthly payment that was manageable for me. He made such a bi answered all my questions (as well as my family members' questions) and helped me get a monthly payment that was manageable for me. He made such a big purchase easy for me. More
by omalleyj
