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Sloane Toyota of Malvern
Malvern, PA
2,916 Reviews
At Sloane Toyota of Malvern, we help our customers find the new Toyota models and the used cars in Malvern that they've been searching for. Our sales staff will work with you, answer any questions that you may have to ensure you find the right vehicle. We proudly serve the greater Devon, West Chester, Exton, Conshohocken and Thorndale area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,916 reviews
August 29, 2013
Mohamed was very customer focused and we got right down to business to close the deal. He was pleasant and met my requirements quickly and efficiently. to business to close the deal. He was pleasant and met my requirements quickly and efficiently. More
by dbcamp
August 28, 2013
No high pressure to buy.eveyone friendly and helpful from salesperson to managers. This was our third purchase from this dealership. Will definitely return again. salesperson to managers. This was our third purchase from this dealership. Will definitely return again. More
by 3albeeboys
August 24, 2013
All and all very good trip Sloane again shows the excellence in there customer service and answering all my question. Would definitely buy a truck there again. excellence in there customer service and answering all my question. Would definitely buy a truck there again. More
by Grimace55
August 22, 2013
I'm not typically one for complaining, but I'm sharing our experience in hopes to provide insight both to Sloane and to potential out-of-state buyers. Prior to writing this, I completed Sloane's sharing our experience in hopes to provide insight both to Sloane and to potential out-of-state buyers. Prior to writing this, I completed Sloane's follow-up survey and attempted to share my constructive feedback with Manager Tom Welsh, who claimed that my asking him for help was "like asking a Dell representative for help with an HP product." I'm not sure if this is because I worked with Sloane Devon and not Sloane Glenside, or if this is because I purchased a vehicle other than a Toyota or Scion, but in any case, the deal was made with Sloane Auto Group, and should be managed by Sloane Auto Group. To be fair, I'm starting with positive remarks: Sloane Toyota of Devon was very accommodating at the onset of my interactions. Wayne transported a vehicle from their Glenside location to the Devon store to make the commute from upstate New York a little shorter for me. The vehicle my wife and I were seeking was in very clean condition, and selling for a reasonable price (hence the 4.5-hour one-way drive)! Our salesman, Mohamed Sir Ahmed, is very down-to-earth, open to questions, and not-too-pushy. I also enjoyed working with Brenda, of the Glenside location, for willingly taking ownership and being a helpful point of contact for our deal after we drove off the lot. It was after we had completed the deal that miscommunication and disservice started to surface... Issue 1: As an out-of-state purchaser, Sloane gave me a 30-day temporary PA plate, instructed me to retain my NY plates from my previous vehicle, and said I would receive DMV transfer documentation within 3-4 weeks, and that I could then replace the in-transit plates with my existing plates. 36 days later, I received a package from Reg USA for an entirely new registration. So how did this impact me? I drove illegally for several days and had to pay $51 for 36 days of insurance on a registration that was not even on a vehicle, based on Sloane's poor instruction and service. Recommended solution: The NYSDMV and my insurance agent suggest that Sloane understand the service more thoroughly before offering it to customers. If any of you out-of-state residents solidify a deal with Sloane, surrender existing plates the first business day possible, cancel the insurance on those plates (but make sure you're covered with the temp), and then await arrival of new registration to be applied when received. Issue 2: When my wife and I purchased the vehicle, we were told the vehicle comes with two keys. At signing, I was provided with one key, and when my wife asked for the second, Wayne said he forgot it, and would overnight it within a few business days. When my wife called two weeks later to check in on the status, Wayne said he misplaced the key, but would locate it and send it out ASAP. Two weeks after that we called and left a message asking for a returned call. No call returned. A few days after, I called again but was told Wayne was busy and that he would return my call within the hour. Here we are, seven weeks later, and my wife and I have still not received the key or correspondence. It may sound like a minor detail, but it poses quite an inconvenience when we have to share one key. Recommended Solution: To make good on the promise, and if key #2 is indeed lost, Sloane should either expense the cost and purchase a new key, or reimburse the amount so that we can order it ourselves. In any case, a call back would be appreciated. I've removed the Sloane sticker and license plate frame from my vehicle as I do not wish to be a representative of the name to my region. I've also opted to not recommend this dealer online, though I am hopeful that those working with Sloane in the future receive better communication and service. If anyone (including Sloane) would like to contact me for further information, we welcome the inquiry! ***UPDATE 8/28: Within hours of posting this review, I received a call from Jack Ryan, Director of Sales Operations, who immediately apologized and sent funds for a) purchase of a 2nd key and b) gas needed for commute to the nearest dealership able to perform the programming service. Jack clearly understands the importance of providing quality service to customers and of building relationships and reputation. Other individuals within the organization can learn a lot from Mr. Ryan! More
by NFolnsbee
August 20, 2013
My wife and I are loyal Toyota customers, in part because we have liked Toyota cars and the willingness of Toyota to work with us, but also because of the proximity of our home to the store. However, in pas we have liked Toyota cars and the willingness of Toyota to work with us, but also because of the proximity of our home to the store. However, in past years we have not been overly impressed with the sales employees who have done the traditional sales-pitch routine, keeping us waiting while negotiations go on behind the scenes, etc., etc. But this time we were delighted to work with Mr. Khalaf who did not get pushy, showed us cars that we were eager to look at (not higher priced cars with extra gadgetry), and graciously let us go after our first visit so we could do some of our homework on cars. When we returned in two days Mr. Khalaf presented what we thought was a very reasonable lease offer which we were able to accept without hassle or harassment. He never had to go to the back office and keep us waiting because the offer made was quite appropriate the first time. Our experience with Mr. Khalaf was extremely pleasant and both my wife and I wanted to give him the highest recommendation because he was not like several other sales reps at this store. It was the best sales experience we have had at Sloane Toyota, and we have had a lot of sales experiences there! --Sincerely, Paul Seaton More
by PaulBSeaton
August 19, 2013
Although the dealership was closing when we first went to Sloane Toyota, Lisa was kind enough to stay a few extra hours in order to help us work out a deal and get a new leased car. Sloane Toyota, Lisa was kind enough to stay a few extra hours in order to help us work out a deal and get a new leased car. More
by safiuhaq
Employees Worked With
Lisa D Harris
August 19, 2013
We came to see Mohamed at Sloane for our 2nd (6th or 7th between our combined families) Toyota vehicle... a 2009 Corolla S and 2013 RAV4 XLE. Without hesitation, I would recommend Mohamed and Sloane to anyo between our combined families) Toyota vehicle... a 2009 Corolla S and 2013 RAV4 XLE. Without hesitation, I would recommend Mohamed and Sloane to anyone... family, friend, stranger... whoever. I know we received an honest, fair deal and everyone at the dealership we very knowledgeable, professional, accommodating and personable. As long as Mohamed is at Sloane, you can count on our loyalty. Thank you, again. More
by anthonyv9
August 19, 2013
I walked in to the dealership & right away Mohamed greeted me with a smile and say he could guess who I was. I look a good deal like my brother, who is a repeat customer of the dealership. Anyways, greeted me with a smile and say he could guess who I was. I look a good deal like my brother, who is a repeat customer of the dealership. Anyways, it definitely got my experience off on the right foot. Mohamed was very friendly, knowledgeable, and helpful. He helped me figure out what level of Highlander worked for me based on my budget & the options I needed. I feel like I got a nice deal and was thrilled when I left in a beautiful new black Highlander. I would recommend the dealership and Mohamed to others... More
by ctalone
August 17, 2013
Lisa was very professional and friendly. She was also very helpful and patient with us while we made up our minds on what kind of features we wanted on the car. We will definately give her a call the nex very helpful and patient with us while we made up our minds on what kind of features we wanted on the car. We will definately give her a call the next time we want to buy another car. More
by Bukibabs
Employees Worked With
Lisa D Harris
August 17, 2013
We had an enjoyable experience without pressure or hassles. Khalaf listened to what we wanted and put together a package that meet our needs. It was a pleasure to work with him. Would definitely retur hassles. Khalaf listened to what we wanted and put together a package that meet our needs. It was a pleasure to work with him. Would definitely return when our lease ends. More
by kseaton
