Sloane Toyota of Malvern

Excellent service, excellent price, no hassle Excellent service, felt very welcome. It did take a while but considering the ridiculous number of people being helped simultaneously, and the amazing Excellent service, felt very welcome. It did take a while but considering the ridiculous number of people being helped simultaneously, and the amazing deal I got, along with the great service - totally worth it! Mohamed O Sid'Ahmed remembered us from last time, came in outside of regular sales hours to meet us, and stayed beyond normal sales hours to make sure everything was completed, all of our stuff was transferred from the old to new car, and we were happy. No pressure since I knew exactly what features and price I wanted, and he got them (without the usual "well let me check with my manager...I don't know if I can do something this low"), and THEN some. More

Outstanding Costumer Service by Ramiz Khaliff I have leased 5 or more Toyotas since about 1995. The reason: Ramiz Khalaf. He was the first employee I dealt with when he was at Springfield Auto Out I have leased 5 or more Toyotas since about 1995. The reason: Ramiz Khalaf. He was the first employee I dealt with when he was at Springfield Auto Outlet. He was courteous, professional, friendly and found a car I could afford. I followed him when he went to Devon Toyota and I've leased two more cars from him at Malvern. He was also able to find a deal my daughter could afford and liked.I would rate Ramiz a 10. I would recommend him to family and friends. Please make sur my comments are recorded. I accidentally deleted the survey that was sent to me and I want to be sure he gets the credit. More

Working with Service Supervisor The staff were courteous and the work was done timely. It was routine maintenance. I had some concerns about the charges, but Dennis returned my cal The staff were courteous and the work was done timely. It was routine maintenance. I had some concerns about the charges, but Dennis returned my call and worked out a satisfactory solution. More

Mohamed went above and beyond to help us Mohamed was so nice to work with. I was working with another dealership and there was a misunderstanding of something we thought was included. Moham Mohamed was so nice to work with. I was working with another dealership and there was a misunderstanding of something we thought was included. Mohamed worked with us to include the item in the price and even included much more. He will now be our go to guy for future Toyotas. He really followed through on everything he said he would do. A man of his word which to me means a lot in the car buying process. More

Great experiance Mo was the best salesman Mohammad was great to work with got me a new 2017 Rav 4. everyone i worked with was friendly and helpful. i would recommend you check out Mo and the c Mohammad was great to work with got me a new 2017 Rav 4. everyone i worked with was friendly and helpful. i would recommend you check out Mo and the crew. More

A superb experience Although Sloane Toyota is approximately 100 miles from my home, it was well worth the drive to purchase my new C-HR XLE Premium. From the first conta Although Sloane Toyota is approximately 100 miles from my home, it was well worth the drive to purchase my new C-HR XLE Premium. From the first contact through e-mail Chelsee King and Sales Manager Jason Discolo were responsive, accommodating and able to provide me a great price and superior trade value before walking in the door. Conner did a great job during the delivery process. When I arrived, I was immediately greeted and the process was smooth and without any surprises. I recommend Sloane Toyota of Malvern and this great team for your next Toyota! More

Up selling and worst customer service I walked in to get Toyota Rear Seat Belt taken care of on Saturday morning. It seemed fairly 5-10 mins job to put plastic protective cover to prevent I walked in to get Toyota Rear Seat Belt taken care of on Saturday morning. It seemed fairly 5-10 mins job to put plastic protective cover to prevent seat belt rubbing against metal part. I was asked to come back during weekdays with appointment for three reasons a) As per Assistant Service Manager, he did not had any technician to work on recall issue and b) they do not perform any recall related service on weekend (very surprised why not?). c) This recall service will take 2 hours. The next available appointment was 9:00 AM Tuesday which i had to take a half day ff at work. I brought car in on the day of appointment and it was fixed within 30 mins including two visit of Service Adviser where they make recommendation to fix other issues. Within this 30 mins they performed recall service and courtesy inspection check (oil change inspection, tire rotation , brake inspection , battery inspection, Air filters replacement inspection, shock absorber inspection). So i had to take half day off just for fairly 15 mins job which i was told takes 2 hrs minimum. I was pissed off and i decided to brought this to Service Manager's attention which he laughed saying you are not happy because we did it too fast????? I tried to make my point couple times to help him explain that i had to take half day off just for 15 mins job which could have been easily fixed on first visit. So it took me two visits and half day off to get something fixed which was Toyota's mistake (factory recall). In my opinion they do not perform any recall related service on weekend (specially without appointment) since it's free and they don't make make enough from it. Update: Service Manager called and he was very apologetic about what happened and how Assistant Service Manager acted. As per him they I could have dropped car off on weekend not not came back during weekdays. Sorry but still you have lost my business. I do not mind going to different dealership or place where they treat you with respect. We are all professionals and shall act like one...!!! More

Wonderful Salesman My introduction to Toyota was through Andre Wilson my son-in-law. My salesman was Mohamed and he is a wonderful, polite person who was concern about w My introduction to Toyota was through Andre Wilson my son-in-law. My salesman was Mohamed and he is a wonderful, polite person who was concern about what I wanted. Unaware that my son-in-law had set me up to meet Mohamed and this day I was riding away with the car I wanted. More

Great vehicle, great deal! Rick D. was very helpful in obtaining the exact vehicle we wanted , and making the price work! We appreciated his cooperation, and friendly sense of h Rick D. was very helpful in obtaining the exact vehicle we wanted , and making the price work! We appreciated his cooperation, and friendly sense of humor throughout the process. More

New 4Runner SR5 Just leased a new Toyota 4runner with no hassle or pressure great experience this is my third purchase dealership is first class from sales and finan Just leased a new Toyota 4runner with no hassle or pressure great experience this is my third purchase dealership is first class from sales and finance guy everyone is a total professional. I want to thank Mohammed Sid'ahmed for making my experience great once again he really knows how to satisfythe customer. If your looking for a salesperson to buy a car or truck from Mohammed is the best !!!! Made mu buying experience A+++++ once again. Thank you MO.. Tony Merrone More