Sloane Toyota of Malvern

Dishonest and Difficult to Deal With We had a major issue starting day one of our lease. They put our address in the system incorrectly, told us not to expect a bill for 60-90 days and t We had a major issue starting day one of our lease. They put our address in the system incorrectly, told us not to expect a bill for 60-90 days and then when we did not receive the bill, due to their mistake, they sent creditors after us. We thought we rectified the situation only to find that they never contacted the creditors to take the marks off our credit. Each time I drop my Sienna off for service, I ask them to check the blind spot monitoring system, and have repeatedly been told it is working fine while it is there. This last time, they told me the mirror had been hit and I would have to pay to have it repaired, even though the man that checked the car in saw no damage on the mirror, all of a sudden it has a mark. Interesting! This is after the service woman I spoke to told me she could fix it and mark it as "malfunctioning" then filled out the form saying I declined the fix. Also, they told me that I need to replace all 4 tires on a car that is less than 2 years old and has just under 25,000 miles on it for $1100. They are telling me the Sienna is a heavy car and this is typical. Needless to say I will be getting a second opinion. Same service appointment, they broke a rod on my back door fixing a recall. The door will no longer close without force (an issue I am sure will be my fault when I return the lease). The service manager has been incredibly unprofessional in the way he has spoken to both me and my husband. Even going so far as to tell me that he has taken parts from new cars to fix cars that come in and need parts. Needless to say, when this lease is up, Sloan will never receive business from me, my family, or friends EVER again. My only regret is that I cannot afford to get out of the lease at this time. I cannot believe how little they care about customer satisfaction or even taking responsibility for the mistakes they have made. More

Easy to work with! Mohamed O Sid'Ahmed was a pleasure to work with. He was very professional and showed the utmost respect to my husband and I. We left happy with a use Mohamed O Sid'Ahmed was a pleasure to work with. He was very professional and showed the utmost respect to my husband and I. We left happy with a used vehicle. Thank you 100 times! More

Really poor customer service My husband purchased a truck from this dealership about a year ago - when I decided to look for a highlander I made a return visit. I did an internet My husband purchased a truck from this dealership about a year ago - when I decided to look for a highlander I made a return visit. I did an internet inquiry - made a trip to the dealership to check out the inventory. I wasn’t 100% sold on making the purchase just yet & I feel that contributed to the level of service I received. I made the decision to make the purchase - called the dealership to cut through the red tape & asked to speak to the manager. Was told he was there - could hear the receptionist covering phone as she was talking to him. I go to his voicemail. I left a detailed voicemail that I wanted to purchas a vehicle & wanted to discuss pricing .., even said I was interested in signing if we came to the right price. I waited & received NO call back from him. I’m in sales myself & the key to sales is customer service. Customer service starts with returning a call that was placed to you. Considering I was coming from Delaware to make the purchase when we have local dealerships! It would have been two purchases in a year! I ended up going that night to Del Toyota & making my purchase. It’s now been over 24 hours & I still have yet to receive a call back from the sales manager. That’s really poor customer service considering it was repeat business! You lost customers & future referrals for sure! Running my own business I know the importance of customer service! Very disappointed!!!! The right thing to do would have been to contact a sales person & have them reach out to Mr - should they have to reach out to you several times to spend money at you dealership! More

Great Experince My daughter was able to get the 2017 corolla XSE due to Mohammed who went above & beyond to get her the car. He is the best I will always go there to My daughter was able to get the 2017 corolla XSE due to Mohammed who went above & beyond to get her the car. He is the best I will always go there to get my cars from Mohammed. He knows cars and will never put someone in one they can not afford which I love about him honest sales man. More

Recent purchase We just bought our second family vehicle last week from Mohammed and we won't go to anyone else. He makes you feel comfortable and no doubt is loyal We just bought our second family vehicle last week from Mohammed and we won't go to anyone else. He makes you feel comfortable and no doubt is loyal to his return customers. His expertise is second to none. We highly recommend using Mohammed when in the market for a new or used vehicle. You'll no doubt enjoy your experience and walk away with a smile. More

AMAZING Experience Working with Rick Dyer was great. No pressure, no hassle . Easiest vehicle purchase I have ever made. Jim in the business office took the time to ex Working with Rick Dyer was great. No pressure, no hassle . Easiest vehicle purchase I have ever made. Jim in the business office took the time to explain all the available warranties to me, I never felt rushed or pressured to purchase anything that I was not completely comfortable with. It's nice to do business with an establishment that truly appreciates your business. More

PHENOMENAL Experience I am so happy to have worked with this dealership. Mohamed O Sid'Ahmed was AMAZING to work with and did everything he could to meet our needs. He made I am so happy to have worked with this dealership. Mohamed O Sid'Ahmed was AMAZING to work with and did everything he could to meet our needs. He made everything simple, easy, and straightforward. We could not imagine our car buying experience without him, and I look forward to working with him in the future. Thank you so much to Sloane Toyota of Malvern and especially Mohamed! I would give him 11 stars if I could. More

Great Service!! Amazing service from Mohamed Sid'Ahmed, very willing to help and goes the extra mile to make sure I was happy. Will definetly be back. Amazing service from Mohamed Sid'Ahmed, very willing to help and goes the extra mile to make sure I was happy. Will definetly be back. More

Excellent service, excellent price, no hassle Excellent service, felt very welcome. It did take a while but considering the ridiculous number of people being helped simultaneously, and the amazing Excellent service, felt very welcome. It did take a while but considering the ridiculous number of people being helped simultaneously, and the amazing deal I got, along with the great service - totally worth it! Mohamed O Sid'Ahmed remembered us from last time, came in outside of regular sales hours to meet us, and stayed beyond normal sales hours to make sure everything was completed, all of our stuff was transferred from the old to new car, and we were happy. No pressure since I knew exactly what features and price I wanted, and he got them (without the usual "well let me check with my manager...I don't know if I can do something this low"), and THEN some. More

Outstanding Costumer Service by Ramiz Khaliff I have leased 5 or more Toyotas since about 1995. The reason: Ramiz Khalaf. He was the first employee I dealt with when he was at Springfield Auto Out I have leased 5 or more Toyotas since about 1995. The reason: Ramiz Khalaf. He was the first employee I dealt with when he was at Springfield Auto Outlet. He was courteous, professional, friendly and found a car I could afford. I followed him when he went to Devon Toyota and I've leased two more cars from him at Malvern. He was also able to find a deal my daughter could afford and liked.I would rate Ramiz a 10. I would recommend him to family and friends. Please make sur my comments are recorded. I accidentally deleted the survey that was sent to me and I want to be sure he gets the credit. More