Sloane Toyota Glenside - Service Center

My experience with the service department was less than desirable. Simply stated they have absolute no respect for the customers time. What is the point of making an appointment at 8am if you had no inte desirable. Simply stated they have absolute no respect for the customers time. What is the point of making an appointment at 8am if you had no intention of working on my vehicle until the afternoon. I understand the things take time and figured at most they would have my truck for 4 hours to complete an oil change, tire rotation, and state inspection. Apparently simple routine maintenance takes 7 hours. I utilized the text system making them aware of the time crunch I was under and needed my vehicle ASAP. After my initial text I checked in 2 hours later on an estimated completion time only to receive an all caps response. When I mentioned how unprofessional and unnecessary that all caps response was to the service team. I got a response about that is how the system generates messages. My response was no sir none of the other messages came through that way so it wasn't your system. He then just walked away from me to got my vehicle and gave it to me with a black marks from someone's hands on the plastic around the seat belt. I have been using this service department for years but if this is the level of professionalism and customer service they strive for I will have to find a new Toyota service team More

Arthur has been a great sales person for me and I will recommend him to everyone. See You should go see Arthur at Sloane Toyota today ! recommend him to everyone. See You should go see Arthur at Sloane Toyota today ! More

Rob Fox possesses excellent customer service skills. Very friendly and helpful. Went above and beyond. He aims to please. Thank you very very much Rob. If you want good service, go see Rob Fox at Toyo Very friendly and helpful. Went above and beyond. He aims to please. Thank you very very much Rob. If you want good service, go see Rob Fox at Toyota dealership on Easton Rd. More

Misleading Prices of Services on Website I waited a month pass when my actual service was needed just to have my car serviced by Sloane Toyota. I have always had great experiences overall wit I waited a month pass when my actual service was needed just to have my car serviced by Sloane Toyota. I have always had great experiences overall with this dealership but not today unfortunately. I scheduled an appointment online and checked the box for a $39.95 service. When I arrived my charge was for $80.00. I spoke to someone ( who I was later told named Alan) that told me my charge was for an additional service that was suppose to be combined with the actual service I scheduled the appointment for. I was confused because on their website it states $39.95. I asked why it wasn't stated on the site or disclosed to me when i dropped off my vehicle. All he kept repeating was that I needed both services and if I have an issue with it I should take it up with PennDot. Why advertise separate prices for a service knowing that it won't be the final price. Also I clearly asked before dropping off the vehicle if I needed to do anything with paperwork or if anything was needed from me. I was told no and that i could just leave. I wish that someone had gone over the information with me before receiving the service so I wouldn't have been caught off guard. I also didn't appreciate Alan's sarcasm. ( Everyone else was wonderful ) More

I had the greatest experience @Sloane Toyota Glenside; Their customer service exuded professionalism, kindness, and respect. It’s very clean, sanitary, and they execute safety precautions that are importa Their customer service exuded professionalism, kindness, and respect. It’s very clean, sanitary, and they execute safety precautions that are important especially during these times. Last but not least,I’m more than satisfied with the outstanding results that was performed on my car! I was a little nervous about what I thought was wrong and how much it would be, but, I was charged a very fair price!!!! I’ll be returning for future maintenance!!! Last I’d like to thank my technician Mark who took the time to explain all that was wrong with my car with clarity. Toyota Sloan rocks.👍🏽👍🏽👍🏽👍🏽👍🏽 More

Safdar was wonderful. I had a great experience purchasing my pre-owned RAV4. Safdar was very personable and other employees were very friendly and helpful. my pre-owned RAV4. Safdar was very personable and other employees were very friendly and helpful. More

Automobile Service During a World-wide Epidemic I am writing to express my gratitude for repairs made on my car during the current Coronavirus-19 Epidemic affecting so many people world-wide and the I am writing to express my gratitude for repairs made on my car during the current Coronavirus-19 Epidemic affecting so many people world-wide and the great concern we all have for the spread of the illness. I work in the University of Pennsylvania Health System as a Registered Nurse in Critical Care and my car needed serving. I had an appointment for March 23, 2020--and, as it turned out, my appointment was cancelled because of the state-wide shut down. My car brakes were in need of attention as I had to be at work. I spoke to Service Manager David Meyrick, who arranged for special drop off protocol so that repair work could be done on my car and I could safely return to work. This effort is above and beyond what would be expected, and I am sincerely grateful to Sloane Toyota in Glenside, PA and the terrific team that works there. Thank you. Sincerely, SJS More

Rob Fox was great. Rob helped me solve a Bluetooth sync problem. He was very patient.and went through the solution possibilities with me to get the sync back. Thanks.. Rob helped me solve a Bluetooth sync problem. He was very patient.and went through the solution possibilities with me to get the sync back. Thanks.. More

Eric made my transaction smooth and efficient. He did an outstanding job helping me find what I needed. I looked everywhere and I must say, he helped me in less than 2 hours. outstanding job helping me find what I needed. I looked everywhere and I must say, he helped me in less than 2 hours. More

He is professional, provides several options, listens to your desires and insures your wants are meet. It was an easy, fast and completely well done process your desires and insures your wants are meet. It was an easy, fast and completely well done process More