Sloane Toyota of Glenside

Service call gone wrong I have purchased 5 new Toyotas from this dealership dating back to 1983 and have had all of them serviced at the dealership. Today was very disappoin I have purchased 5 new Toyotas from this dealership dating back to 1983 and have had all of them serviced at the dealership. Today was very disappointing. A 20,000 mile service resulted in a debacle. The service person told me that I had a nail in my tire, that the tire could not be repaired and I needed a new tire ($250.00). I told him to put the spare on. He said the spare wasn't designed for regular use. I asked if the spare was standard size. He said that the tread was different and would not stand prolonged usage. I insisted on the spare being used. Upon leaving the dealership, I went to a tire shop where I've done business for many years to have them look at the tire for possible repair. The service man at the tire shop removed a "tack" - less than 1/2" long from the tire tread and tested the tire for leaks. There were none. He informed me that the spare was a brand new full sized tire. I returned to the dealer, showed them the "tack" and requested that the supposedly ruined tire be put back on. After some wait, the service person came to have me look at the tire in question in order to impress upon me the fact that it was indeed punctured. I trekked to another building with him where the technicians had drawn a circle on the tire signifying the puncture site. I asked, "Are you telling me that this tire is bad?" The answer, "No, it's not damaged." I told them to put the tire back on. I'm an older woman and feel that this experience exploited my gender and my age. More

Never go to another dealership Amazing service. Bo has sold me two rav 4's. He is friendly and easy to work with. He was really knowledgable about the vehicle and I didn't feel pres Amazing service. Bo has sold me two rav 4's. He is friendly and easy to work with. He was really knowledgable about the vehicle and I didn't feel pressured at all. More

Wonderful experience Everyone at the dealership was very friendly. Mr. Fox is an exceptional salesman. He is a good listener, attentive, and patient. If you request R Everyone at the dealership was very friendly. Mr. Fox is an exceptional salesman. He is a good listener, attentive, and patient. If you request Rob Fox, you are bound to have an excellent car buying experience. More

Sloane Toyota - Best of the Best What can I say, I purchase a 2003 Town and Country at Sloane Toyota 7 years ago. I contacted my salesman Bill Lamon about six months ago telling him What can I say, I purchase a 2003 Town and Country at Sloane Toyota 7 years ago. I contacted my salesman Bill Lamon about six months ago telling him I would be looking soon for a new used mini van. I told Bill what I was looking for and he kept in contact me until a car that match what I was looking for came in. Last Saturday, I purchased a 2010 Chrysler Town and Country Touring Edition. Bill was outstanding working out a deal that I could afford with the help of Jack Murphy. If you were looking for a great team, these two are it. The van was supposed to have a table with it and Bill contacted the previous owner and got the table for us. Our children played cards on the way up the mountains while watch movies. The navigation and Bluetooth are not working in the van right now but Bill promised he will do whatever is need to get them working as soon as I return from the mountains. Bill went above and beyond looking and finally getting me a price I could afford. I highly recommend Sloane Toyota and Bill Lamon. Could not have done better. More

Amazing experience, extremely happy with my new purchase. Came here just to look at the scion tCs they had to offer, wasn't too impressed on the used cars. Richard Anderson (our car salesman) was extremely pa Came here just to look at the scion tCs they had to offer, wasn't too impressed on the used cars. Richard Anderson (our car salesman) was extremely patient with us. Had my mind set on a 2014 red scion tc. The dealership didn't have the car on the lot that i seen on their website, Richard made sure I would have it the next day. He went above and beyond with this deal and I couldn't be any happier with this experience. Thank you Richard! More

Sloane Toyota - New Lease We came in on a Saturday to trade in my lease for a new leased Toyota Camry. This was our first time dealing with Lester and he was quick with the pap We came in on a Saturday to trade in my lease for a new leased Toyota Camry. This was our first time dealing with Lester and he was quick with the paperwork as requested, answered all of our questions and was very personable. Overall it was one of our best experiences with Sloane Toyota. More

Helpful with no pressure! My wife and I had a tremendous experience here. We received a wonderful online quote and great customer service from Jaimie Ambler. On our visit we My wife and I had a tremendous experience here. We received a wonderful online quote and great customer service from Jaimie Ambler. On our visit we dealt with Rob Fox , who was excellent. Rob was honest, helpful, provided no pressure, and made us feel comfortable in our buying experience. He helped us get the most realistic trade in price for our 2008 CR-V and got us a great deal on the new car price for our budget. We love our new Highlander! We would recommend Rob Fox to anyone/everyone, and would definitely use him again in the future! Thanks Rob and Sloane Toyota! The Miraski Family More

Used Car Purchase My experience with purchasing a used car was very pleasant and without pressure. I do not like to be rushed and this was accomplished by my sales per My experience with purchasing a used car was very pleasant and without pressure. I do not like to be rushed and this was accomplished by my sales person Bill Lamon. Thank you. More

Excellent Sales & Leasing Representative I like to give special thanks and appreciation to one of your dedicated and excellent sales and leasing rep., David Rice. I hope that you are rewardin I like to give special thanks and appreciation to one of your dedicated and excellent sales and leasing rep., David Rice. I hope that you are rewarding this man with the accolades he deserves in customer service. His performance as a person working with the customer is outstanding and exemplary for other sales representatives working in this industry. David has provided assistance, follow-up communication and regular calls to find out how things are going with the two Toyota vehicles that I purchased last year. He expresses a concern and willingness to help when I need to make regular appointments, He follows with a call after any service has been done on the cars. I am truly blessed to have a sales rep that called me on the yearly date that I brought my new car, just to say Congratulations on owning your car for a year. I've never had that kind of customer service rep. take the time to appreciate their customers in such a way that he does. I hope to see this man move up through the ranks in your organization. He is a great value to your customers, which makes your dealership the first one that I will recommend to any one looking for a car because I want them to have the same experience that I am having with a sales rep who really cares. David Rice, continue to shine and be a great example for all sales and leasing representatives. More