Sloane Toyota of Glenside

Worked with Tim to lease a new Toyota Rav 4 My husband and I worked with Tim to lease a new Rav 4 at the end of February 2017. We arrived at Sloane on a late Friday evening not expecting to purc My husband and I worked with Tim to lease a new Rav 4 at the end of February 2017. We arrived at Sloane on a late Friday evening not expecting to purchase a vehicle. We spent a few hours with Tim, where he answered many of our questions and made us feel comfortable, as this was the first car we would be purchasing. Most importantly, as the primary driver, he spoke more directly to me, rather than my husband (which I appreciated as a female). We did not feel rushed in our decision, and we felt Tim answered all of our questions to allow us the opportunity to make the best informed decision. We greatly appreciate the thorough support Tim provided us over the next few days, and could not be happier with our vehicle! We are very pleased with the service we received at Glenside Sloane Toyota. More

New Sloane Toyota Customer Positive experience working with Tim Kelly and the Sloane Toyota team. They sourced our 2017 Prius Prime in only a couple days. A pleasure to do with Positive experience working with Tim Kelly and the Sloane Toyota team. They sourced our 2017 Prius Prime in only a couple days. A pleasure to do with business with them. More

First Sloane Toyota Car We have been loyal Honda customers for years. Yet, I wanted a Hybrid to replace my CRV. Honda does not make a hybrid CRV. I fell in love with the Ra We have been loyal Honda customers for years. Yet, I wanted a Hybrid to replace my CRV. Honda does not make a hybrid CRV. I fell in love with the Rav4 Hybrid. It handled well and was comfortable for my very short stature! The staff was helpful and knowledgeable. The car came with everything I wanted. Tim Kelly answered all of our questions. More

Pathetic Service and arrogant behavior I don't even want to give them 1 star. Pathetic service I have ever experienced in my life.I gave my car for service as it gave engine check notificat I don't even want to give them 1 star. Pathetic service I have ever experienced in my life.I gave my car for service as it gave engine check notifications, l had purchased extended warranty and it was a brand new 2016 corolla bought in Jun 2016 bought from the same dealer- Toyota Sloane glenside. I gave it for servicing, and called minimum thrice in a day to know about the status, service representative was very rude and arrogant, he did not answer anything about the car status, he did not even bother to answer what happened to car, I was worried and contacted Toyota USA and told them entire story they said they cannot do anything as I am having dealer warranty , after 3 minutes I got a call from dealer service center and they told that I filled diesel in my car hence engine broke down, they also mentioned that it's my mistake and hence it cannot be covered in extended warranty, they also told that it would cost $700 to clean the fuel tank. First of all I always refill fuel from sams club which do not sell diesel so there was not even a single chance that I unknowingly filled diesel in my car. I told it to them clearly but they did not listen and continued telling same investigation. On day 2, I called them again and told that I would go for second opinion, after few minutes I got a call back from them stating that it was not fuel issue but rodent has damaged the wire harness and it would cost $350 to fix it. How can you have 2 different investigations within 2 days time. One thing I learned is they try to fool you by giving different reasons , they just want to charge more money and unnecessarily put the service cost on customer Please be alert before going to this dealer.l would strongly not recommend it. More

longtime satisfaction I have been a Sloane customer for 20 plus years, and have always had a great experience with everybody connected to the dealership. I even bought a tr I have been a Sloane customer for 20 plus years, and have always had a great experience with everybody connected to the dealership. I even bought a truck I really had no intention on buying, because Tim Kelly was such a good salesman. I feel like I've known him forever; even though we just met. More

2016 Prius trimline 4 This is the 5th Toyota we have bought from Sloane; the second with Rob Fox. A pleasure to do business with you all again. We had factory ordered the This is the 5th Toyota we have bought from Sloane; the second with Rob Fox. A pleasure to do business with you all again. We had factory ordered the 2016 Prius in December; and despite not seeing the car, let alone a sales brochure, we have been very pleased with it. Rob is very attentive to all details and followed up with our many questions. When it was delivered in March, he was very patient in explaining the many details of all the new technology packages that we had ordered. The car itself is a nice upgrade from our Prius (5 years and 115,000 miles without a single problem) and is consistently getting 60 MPG (for real). More

Dealer conned me into driving 1.5 hours for nothing I am disgusted by what I encountered last night at this dealer. I provided the internet sales rep (Christina) all of the details surrounding my trade I am disgusted by what I encountered last night at this dealer. I provided the internet sales rep (Christina) all of the details surrounding my trade in a prior email and only went there last night because of the possibility of getting the payment down to my number which was $430 per month as SHE AND I HAD DISCUSSED. When I arrived at the dealer, aside from the fact that they wouldn't move from the email quoted $459, THEY DID NOT KNOW ABOUT MY TRADE SITUATION. I would have to add on the balance of the lease payments to this number. Christina's email specifically implied that the payment amount included the trade. Then the manager (Steve) had the nerve to try and defend their position. I felt bad for the salesman Chris who was stuck in the middle. He apologized knowing they completely screwed me over but it wasnt his fault. I drove an HOUR AND A HALF from work to go there and had to drive another hour and ten minutes to get home. BEWARE OF THIS DEALER. More

Customer Service Failure I just want to say how disappointed I am with Sloane Toyota of Glenside. I notified you early in the morning that I was coming today to see this 20 I just want to say how disappointed I am with Sloane Toyota of Glenside. I notified you early in the morning that I was coming today to see this 2014 Toyota Highlander Limited Platinum and traveling from Easton PA to see this automobile and you instructed me to see Rich Anderson. When I arrived, nobody was polite or professional in the show room. I asked if I was in the right place looking for Rich and was told, I'm not sure and that person walked away. Rich did come to the showroom and the first thing he said was, "Oh, I don't think they had a chance to clean it yet, but I can go get it for you to see." Well this car was filthy, with stains all over, pieces of molding missing, and the tires were abnormally worn for 30K miles. This car was advertised as a Certified Pre-Owned. This auto was not even evaluated for certification. In addition, I asked the salesman what is the difference between a Limited and a Platinum, and his answer was, I don't know much about these cars. It took me a 4 hour round trip to see this auto. We never took the car out to drive as my wife was also very disappointed in the vehicle. Sincerely, Denis Tighe More

Still waiting! My 2015 Yaris purchase had no tire jack supplied with the vehicle. I am still waiting for them to supply one. The sales manager, service manager, cu My 2015 Yaris purchase had no tire jack supplied with the vehicle. I am still waiting for them to supply one. The sales manager, service manager, customer service manager, and "Ask Toyota" website have been uncooperative. More

3rd car in a row with Rob Fox This is the 3rd car we’ve bought at Sloane Toyota in Glenside, and we’ve had Rob Fox as are salesman all 3-times. We love buying cars from Rob! Honest This is the 3rd car we’ve bought at Sloane Toyota in Glenside, and we’ve had Rob Fox as are salesman all 3-times. We love buying cars from Rob! Honest, fair, and looking to make sure you get the car you want. If you want a fantastic car buying experience you have to go see Rob Fox at Sloane Toyota in Glenside. More