Sloane Honda - Service Center

MUST READ LONG BUT VERY WORTH IT! AVOID THIS PLACE AT ALL COSTS! THREE MANAGERS INVOLVED Brett Younger, Gene Drak & Tom Hyndman FYI-The car was purchased about 6 months ago. Apparentl AVOID THIS PLACE AT ALL COSTS! THREE MANAGERS INVOLVED Brett Younger, Gene Drak & Tom Hyndman FYI-The car was purchased about 6 months ago. Apparently they don't have an interpreter in the service department but do sometimes in the sales department so I went here with my neighbor to help him get his car fixed because of a language barrier. He purchased a 2019 Honda Pilot & a warranty from here. Brought it in for severe jerking. They said it needed the transmission oil flushed & if it continued, up to 30,000 miles from the time it was flushed, bring it back & they'd change the torque converter. Bill for the transmission oil flush was a little over $300 & still under warranty. The following day there was a big puddle of oil under his car. Sloane at first refused to look at it because the team that did the job wasn't there. After relentlessly arguing my neighbors had to take it to a mechanic right down the road who was nice enough not to charge them to look at it & told them Sloane never put the plug back so the oil drained. Went back to Sloane told them it was looked at what was missing & still had to argue for them to fix their own mistake, eventually did. Not even 10,000 miles later the severe jerking is back. Currently the car is at Mike Piazza Honda in Philadelphia. Piazza said its the torque converter however looking at all the service notes in the computer this was an issue Sloane Honda is responsible for. We went to Sloane first we spoke to Tom Hyndman who basically said because the warranty is over now they won't fix their mistake regardless of what the paper says that they had given us about returning if the jerking continues. They masked the problem right before the warranty was almost up & wouldn't honor what the service receipt stated from when the oil flush preformed about returning, if it continued, to have the torque converter changed. So we spoke to another manager Gene Drak. Explained the entire story to Gene, he said the general store manager Brett Younger will be in tomorrow morning come speak to him then. First thing in the morning we went back AGAIN to speak to Brett Younger the general manger however he was to busy to assist us Gene Drak said. Gene said he explained the issue to Brett & word for word he said, "out of courtesy we will replace the torque converter" any other issues would be out of their hands because the warranty is up & they are fixing what we had discussed prior to the warranty expiring. Told us make an appointment in service department for the torque converter out of courtesy & bring the car from Piazza. Before we went to the service department I asked Gene how could I get the transmission oil receipt looked at since it was under warranty I was confused to why it was over $300, told me to show it to the service department when making the appointment & they'll check it out. Went over made the appointment for the courtesy service & after asked about the receipt for the transmission oil flush & the warranty & he explained regular maintenance isnt covered by warranty. Shortly after leaving Sloane calls saying he no longer needs to bring the car from Piazza to Sloane & that Piazza will do the work & Sloane will send them a check. Shortly after that phone call Mike Piazza called & said Sloane reached out to them said to start the work & Sloane will send them, Piazza, a check for $300. Piazza asked about the rest, almost $3000, & Sloane said that’s the customers responsibility. Piazza didn't feel that was right & called to let us know them know. Nobody at Sloane spoke to us about a price or check because the torque converter was being done out of courtesy. However they TRIED to sneakily go behind their customers back, have a ton of work done & stiff us with the bill, gratefully Mike Piazza Honda didnt allow it. We denied the $300 check that was not at all what we agreed to, we're paying Mike Piazza Honda out of pocket & taking Sloane Honda to court. THIS WAS DONE BY ALL 3 MANAGERS at Sloane Honda Brett Younger, Gene Drak & Tom Hyndman. BE VERY CAUTIOUS More

Warning they will scratch your Yamaha in Service. Look out for the little boy who vandelises your property.The Owner Mr Sloan cared less about Vandelism on his property which has cameras everywhere. Look out for the little boy who vandelises your property.The Owner Mr Sloan cared less about Vandelism on his property which has cameras everywhere. More

They were very professional and excellent service. They always take good care of my car. They always take good care of my car. More

There is a FEUL PUMP RECALL for my Honda CRV so I made an appoinment two weeks in advance of bringing my car in for the fix. So I cleared all my scheduled client appointments to other times at some client di appoinment two weeks in advance of bringing my car in for the fix. So I cleared all my scheduled client appointments to other times at some client disappointment. But I needed to get the fix. So I drove my car in on appointment day and returned home with my wife. An hour later I get this call from Sloan that they DO NOT HAVE THE PART! Needless to say I have pissed off clients and now my wife is also P-O'ed. What a mess and now on to PIAZZA HONDA to get this done the good cusromer way. More

They have good service and are very polite at this dealership would recommend to others. dealership would recommend to others. More

I've been going to this dealership since 1989, which already says a lot. As always, my experience was excellent. My service advisor, John Wing, was courteous and professional. He respected me as a custo already says a lot. As always, my experience was excellent. My service advisor, John Wing, was courteous and professional. He respected me as a customer, addressed my concerns, and made sure that all service was done in a timely manner. The entire staff at Sloane Honda do the best possible job to make sure that you and your car are well taken care of. More

Staff is pleasant, premises are clean, and the work is and has always been excellent in my experience. and has always been excellent in my experience. More

Outstanding work from start to finish. Mike Benecasa kept me informed throughout the process. Finished job was done as promised and my Honda CRV looks like new. I can't say enough about Sl Mike Benecasa kept me informed throughout the process. Finished job was done as promised and my Honda CRV looks like new. I can't say enough about Sloane and Mike...Are they the best, boy I guess (Sorry Gary)! More

I always get good service. All the reps are professional, courteous, keep you informed the entire time. No work is done before you're told what is needed and and estimated cost All the reps are professional, courteous, keep you informed the entire time. No work is done before you're told what is needed and and estimated cost. More

I have always had a good experience at Sloan Honda. The service team is always friendly and take the time to explain things. The service team is always friendly and take the time to explain things. More