Sloane Honda - Service Center

I brought my 2006 Honda Pilot to Slaoane Honda on I brought my 2006 Honda Pilot to Slaoane Honda on Wednesday March 12, 2014 at approx 4:30 pm for a oil change , I was ask if I wanted to get into a I brought my 2006 Honda Pilot to Slaoane Honda on Wednesday March 12, 2014 at approx 4:30 pm for a oil change , I was ask if I wanted to get into a new car after I told the lady no, less then 24hr later I need a new transmission. They did something to my car? This is not a coincidence . I had no indication or waring of transmission problem. I had 2 honda's before i never had a problem with any of them. My honda Pilot was ALSO brought to a honda dealership for service even to change a light bulb. More

I was involved in an accident and brought my vehicle to Sloane Honda (Philadelphia). It took four weeks to release my vehicle. Before pick up my vehicle, I had to sit at Sloane Honda for four hours. After Sloane Honda (Philadelphia). It took four weeks to release my vehicle. Before pick up my vehicle, I had to sit at Sloane Honda for four hours. After four hours, an employee advised me that I would have to contact my insurance company and explain to them that they would have to submit the paperwork and payment to Sloane Honda. After speaking to my adjuster, he informed Sloane to release my vehicle and that the paperwork and payment would be finalized by nights end. Sloane would not release my vehicle and were very difficult to speak to. Sloane Honda advised me to come back the following week to pick up my vehicle. I went the following week and Sloane informed me that the air bag light was on and they could not release my vehicle. They said they would run diagnostics on this issue. Why this was not checked and diagnosed in the previous four weeks is intolerable in my opinion. I advised them when I dropped off my car that the air bags did NOT deploy and that their may be issues with that. Apparently, they ignored my statement because the issue was not addressed nor repaired (within 4 weeks). After this, I tried contacting them on many occasions and did not get any responses. I was once again, IGNORED. I drove to Sloane Honda so I can speak to somebody in person. After speaking to Tim at Sloane, he informed me the diagnostic test cannot be done unless I PAY for the service myself our of my own pocket. Tim at Sloane Honda claimed my insurance company would not cover this test. I contacted my insurance company and spoke to the supervisor Tom, who advised me that they NEVER stated they would not cover this problem. Tom than called Tim at Sloane, and advised him the diagnostic would be paid for and to go ahead and finish it. It has been 6 days since this time and I have yet to hear from anyone at Sloane Honda. I tried to contact Sloane repeatedly, and literally was unable to speak to anyone. They would ignore my phone calls deliberately. I drove to Sloane on multiple occasions and each time they informed me that Tim was unavailable and he would contact me as soon as possible. My vehicle has now been there for over 6 weeks. I have never witnessed such horrible customer service in my life. First they told me they would not release the vehicle until the air bag light was off but as soon as they received the payment from my insurance company, they released the car with the same issue they stated they could not release it for a week prior. This is a corrupt dealer AND BE AWARE that they will try and rip you off and not repair your vehicle as it should be. They would put my life in danger and could care less because they already received their paycheck from the insurance company and money out of my pocket. This is inexcusable for any dealership and I will be contacting Honda Corporate today. More

Took my car in for service May 8th after the mechanic I have been going to for 30 years could not correct a TPMS problem. I received a call from Ian several hours later telling me all 4 tire sensors were b have been going to for 30 years could not correct a TPMS problem. I received a call from Ian several hours later telling me all 4 tire sensors were bad and needed replacing. I called my mechanic and was informed 2 of the sensors were replaced in October 2012 when the problem started. He further stated the sensors were purchased from Sloane and had a one year gaurantee. I called Ian back telling him I would pay for the installation of all 4 sensors but would only pay for 2 sensors since 2 were still under warranty. Ian said he would "have to look into it" and call me back. 2 hours later Ian called back telling me miraculously now only one sensor needed replacing. Naturally it was not one of the sensors installed in October.The one sensor and programing cost over $200. If I hadn't questioned the original call I guess I would have been ripped off to the tune of almost $700. A few days later I received a survey. I included the above information. About 2 weeks ago I received an email from Mr. Viggiano reminding me of additional service I needed. I did not include the details from my visit but replied I would never set foot in his dealership again. I never got a response from either email so I guess they don't care. Insult has been added to injury. On Sunday June 23 the TPMS light went on and off a couple of times. It went back on again on June 25th and is still on. I have ZERO confidence in Sloane and deciding what my next move will be. More