Sloane Honda - Service Center

diagnosis on my car I came in for a diagnosis on my car today March 8 2019 Kim was my advisor she help me with the problem going on my car and it was a great service but I came in for a diagnosis on my car today March 8 2019 Kim was my advisor she help me with the problem going on my car and it was a great service but the tech who worked on the car mess my dash cam looks like he want to hide something he unplugged my cam in the middle of the drive by getting in to the car from the dealership I didn't notice nothing and when I look my rear view I seems something fishy and the power pluge was disconnected that make me so mad but every thing from Kim's side was perfect she helped me a lot before this she is a great advisor but tech who worked on the car make me mad and the radio station was changed too More

Lost a customer I thought after 18 years of being a customer of this dealership, they would continue to foster the relationship. A poor 'policy' that was explained to I thought after 18 years of being a customer of this dealership, they would continue to foster the relationship. A poor 'policy' that was explained to me by the service lead (regarding not being able to replace a radiator for free that was installed by Sloane and went bad in less than a year in my 2001 Accord) has left a bad taste in my mouth given we had leveraged Sloane service throughout the time we have owned the car. To clarify, apparently the 'policy' states that the part is covered by labor isn't. The problem is that the labor is 3 times the cost of the part and it doesn't seem right for me to pay for labor for a faulty part. I would have thought being a customer for so long that they would offer to pay for the part and labor, but that wasn't the case. Additionally, this wasn't an isolated case around the service department. We had faulty tires installed on our car and we had insisted for almost two years that something was wrong with them, but the dealership never took action. We purchased my mother-in-laws car from Sloane, but we will no longer be customer's there. More

customer service service is not good i went 8pm one day the guy was very rude i dont the guy good foe that job iwant to get car but he dont talk sale mood service is not good i went 8pm one day the guy was very rude i dont the guy good foe that job iwant to get car but he dont talk sale mood More

Service is to expensive My wife recently stopped by for a state inspection on a 2017 Lease and was charge $106. Too expensive compared to other dealerships. I definitely will My wife recently stopped by for a state inspection on a 2017 Lease and was charge $106. Too expensive compared to other dealerships. I definitely will not be going back or would recommend this dealership. More

Brandy is the absolute Best!!! Brandy Menth is amazing!!! I have never had a service writer go above and beyond to help facilitate the coverage of my wheel and tire package. She i Brandy Menth is amazing!!! I have never had a service writer go above and beyond to help facilitate the coverage of my wheel and tire package. She is a true asset Always a pleasure to work with this entire group I never take my Car anywhere else. More

Great customer service!!! Great customer service. I was able to get an appointment the same day for service. I brought my car from Tim who was very patient. Great customer service. I was able to get an appointment the same day for service. I brought my car from Tim who was very patient. More

Ridiculous reason for incompetency. We took our 2007 Honda CRV to Sloane Honda recently for service at Sloane. We needed diagnose a problem and needed an alignment because we had just pu We took our 2007 Honda CRV to Sloane Honda recently for service at Sloane. We needed diagnose a problem and needed an alignment because we had just purchased brand new tires for it. Keep in mind that this vehicle was purchased brand new from Sloane and had always been serviced there. This is also from a family of Honda buyers that bought new at Sloane. They did diagnose the problem properly but however, when it came to the alignment, we were told that it could not be aligned. The service person at the counter said that the tires were to blame for not being able to align the car. They actually said that the brand new tires were defective and that is the sole reason why they could not align the car. I was told to return the vehicle to the tire dealer and they should align the car. We replaced the tires on the car with the exact same size from the original ones on the car when new. They would not move off of that reason and refused a refund. They gave us a lousy $15 off which was completely ridiculous. We basically were charged for an alignment that was not done. We ended up taking it to a local repair shop and they were able to align the car with very little effort. We work too hard to pay for repairs or adjustments that are not completed and considering the truck was bought new there, we kind of expected better. More

Service Department Rip off Dont use the service department at Sloane Honda if you are a woman. They will try to take advantage of you and charge you more for things that dont n Dont use the service department at Sloane Honda if you are a woman. They will try to take advantage of you and charge you more for things that dont need to be done for your car. More

Service I wish I can give less than a star review. Went there for tire repair loosing air and have been told that it fixed and took money for that but week a I wish I can give less than a star review. Went there for tire repair loosing air and have been told that it fixed and took money for that but week after its same thing and that was not fixed. So they just lied and charge money to customers that's all Sloan Honda doing for years This is not my first bad experience If technician can't fix tire loosing air what else they can work on More

Service I took my car back for that repair after week for same issue and now they are saying it's coincidence that there is another nail next to the repair th I took my car back for that repair after week for same issue and now they are saying it's coincidence that there is another nail next to the repair they make last week and that causing same issues loosing air that I am having since last couple months and asking me to change new tire now This is crazy and ripped off and as a customer we can't do anything More