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Sloane Honda - Service Center

Philadelphia, PA

4.1
148 Reviews

148 Reviews of Sloane Honda - Service Center

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October 19, 2024

That Monday was my day off from my work; worst Monday of life. I had an appointment with Honda tho get a diagnostic of my car, Jamie was my service counter; the way she talked to me , make me very sad . I k More

by Rogerbarthelus2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jamie
Oct 21, 2024 -

Sloane Honda responded

I'm truly sorry to hear about your experience and how you felt during your visit. We strive for respectful and inclusive service for everyone, so this feedback is concerning. Please reach out if you'd like to discuss further or need assistance with anything else. Thank you, Randy Warner - Service Manager - +1 (215) 305-5000

October 11, 2024

I purchased a new CRV over 6 months ago. I scheduled an oil change and went to my appointment. The service mechanic said I don’t need a change yet and contact my advisor. I don’t have an a More

by Runwaygolfer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
Oct 11, 2024 -

Sloane Honda responded

You do get 2 years of maintenance with your Honda purchase. The way Honda does it the service light has to go on. That is when the service is due and that is when it is covered. Once your maintenance light is on please reschedule your service and we will be happy to handle it for you. I am sorry if that was not clearly explained to you. Thank you for your business Brett Younger General Manager

September 11, 2024

Had a decent experience getting drop-off service done. Appreciated receiving a video of the work completed by the mechanic that was done in a timely manner. I will continue to bring my car when service is More

by SR22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie K
Sep 12, 2024 -

Sloane Honda responded

Thank you for sharing your experience! We're glad to hear the drop-off service and video updates met your expectations at Sloane Honda. We look forward to assisting with any future needs!

September 02, 2024

My wife and I are Sussman Honda refugees and had a bad experience with both Service Departments that subsequently bought Sussman (Honda of Abington, then Fred Beans). Though it's much further away, th More

by Ray & Gean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Mccarthy
Sep 03, 2024 -

Sloane Honda responded

Ray & Gean, we're delighted to hear that Dan and our Sloane Honda Service Department could provide the trustworthy service you were looking for. Thanks for making the trip to see us!

August 16, 2024

The service ( inspection and oil change) was done in a timey matter and was correct. More

by sullivan5360
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie
Aug 19, 2024 -

Sloane Honda responded

We are glad to hear that our team provided timely and reliable service. Thanks for choosing Sloane Honda!

August 13, 2024

I have been with honda for 12yrs the cars and services are all awesome!Highly recommended when it comes to quality and care! More

by meann31471
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
Aug 13, 2024 -

Sloane Honda responded

Thank you for being a loyal customer for 12 years! We're thrilled to know you can count on the team at Sloane Honda to keep your vehicle in top shape. Here's to many more miles together!

July 22, 2024

I am waiting for my car to finish being serviced and it’s already been 4 hours for an inspection, oil and filter change and purchasing new tires. I’ve been coming here for 40 years but will not come back af More

by peakaye123PK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Randall Warner
Jul 24, 2024 -

Sloane Honda responded

We apologize for the long wait time you experienced during your recent visit. This certainly does not reflect the efficient service we strive to provide, especially for a loyal customer of 40 years. We would like to discuss this further and make things right if possible. Please reach out at your convenience. Thank you, Randy Warner - Service Manager - +1 (215) 305-5000

July 05, 2024

THE WORST DEALERSHIP IN ALL OF THE 11 Hondas I have owned or leases since 1989 More

by Former Honda owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Randy Warner
Jul 05, 2024 -

Sloane Honda responded

I'm very sorry that you had a negative experience. We expect so much more for our customers than 1-star service and I want make things right. Would you please reach out so we can discuss what happened here? Thank you, Brett Younger - General Manager - (215) 305-5000

Jul 05, 2024 -

Former Honda owner responded

Check your email I sent yesterday I picked up my car about 45 minutes ago If I could have given a zero across the board I would have

Jul 05, 2024 -

Former Honda owner responded

I sent my response

June 14, 2024

Came in for annual state inspection and oil change. Service was performed in a reasonable amount of time. I was kept apprised of updates and timing of service. More

by edmisczak1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan in the service depoartment
Jun 17, 2024 -

Sloane Honda responded

Thanks for sharing your experience! We're glad to hear that our team at Sloane Honda kept you informed and provided timely service. See you next time!

May 18, 2024

I mentioned check the transmission oil they didn’t checked! And 26 point checked where is the sheet comment's i didn’t received. Any Honda machine can recommend 159000 mileage need to replace transmi More

by abrahamv61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Temur Abrorov
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Sloane Honda responded

Abraham, I'm sorry to hear about your recent experience. We aim for transparency and thoroughness in our services so it's concerning that you didn't receive the 26-point check sheet or have your transmission oil checked as requested. Let's make sure we address this properly - please reach out directly so we can make it up to you. Thank you, Randy Warner - Service Manager - +1 (215) 305-5000

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