Sloane Honda

Dropped the ball part not ordered for day of appointment dropped off had make another appointment dropped off had make another appointment More

Tim is the best! I will come back and refer my friends/family to him I will come back and refer my friends/family to him More

We visited 4 dealerships within a two week period and our experience at Sloane Honda was by far the WORST. We were approached by Glenn Smith and escorted to his desk upon our arrival despite explaining that experience at Sloane Honda was by far the WORST. We were approached by Glenn Smith and escorted to his desk upon our arrival despite explaining that we had an appointment scheduled with someone else. Things felt sleezy from the start. Prior to arriving, I had provided their stock numbers for 3 cars and was told that all three were available to test driving. This was confirmed again just an hour or so before our visit. Glenn said that one of the cars had just been taken for service, but that the other two were available. Just been taken for service? Hummm. The second one was in the showroom. How did they expect us to be able to test drive a car in the showroom? When we asked Glenn that question his reply was, "Well, some cars have to be in the showroom, otherwise the showroom would be empty!" His tone was a combination of rude & sarcastic. He then brought around the one car available to test drive. This car had a lot of marks and scratches, especially along the passenger side, including the front passenger window. When I commented that none of the cars we looked at thus far were so scratched up (keep in mind that this car was reported as never having had an accident), his reply was "You've never seen scratches on a used car before?" Again, rude & sarcastic! We took the car for a test drive and were very disappointed. A Honda Accord that was only a few years old and had less than 40,000 miles should have had a much smoother ride. After we returned, Glenn went to get a manager to introduce us but after several minutes we just left. All 3 of the other dealerships we visited treated us professionally and respectfully, even though 2 of them didn't end up getting our business. The only positive of this experience was the Customer Service Representative I dealt with setting up the appointment - although she is the one who said that all 3 vehicles were available? More

I was very well pleased with Zaire - he was extremely professional - it was just for an oil change - but and he took the time to explain the paperword in full. I hyave used Sloane dealers for over 20 yea professional - it was just for an oil change - but and he took the time to explain the paperword in full. I hyave used Sloane dealers for over 20 years and have always been satisfied wiht the sales and service. More

They are always helpful, pleasant, caring and efficient. We have never had a bad experience in all the years we have using them We have never had a bad experience in all the years we have using them More

The service advisors I was working with (Zaire and the woman whose name is unknown to me) were rude, unfriendly, and argumentative. Initially, they refused to perform the work I scheduled online (to remov woman whose name is unknown to me) were rude, unfriendly, and argumentative. Initially, they refused to perform the work I scheduled online (to remove the screw from the tire, and to address the frozen infotainment screen) unless I'd drop the car off for the entire day, despite the fact I selected an option to "wait at the dealership" rather than dropping the car off for the entire day. I told the advisor I am OK with fixing the screw problem only. The labour was supposed to be 1.5 hours initially, and then it was extended to 2.5 hours because they needed to contact Zurich insurance. It took the service technician over three hours to remove the screw and to fix the tire, which actually takes about 25 minutes and costs $20 at the tire center. I was never notified that the job was completed until I texted Zaire myself. Zaire replied that the car was ready an hour ago but he never texted me with the status because he assumed that I dropped the car for the entire day (?), he was argumentative and never apologized. Now, I understand the reason why this service center is rated low amongst other Honda dealerships in the area. I am not recommending to use this service center, unless they train their so called "service advisors" on the customer satisfaction principles. More

My experience , i was well pleased Zaire was the representative he was very professional he took time to explain everything to me. My car was completed in a timely manner. I have been with this dea representative he was very professional he took time to explain everything to me. My car was completed in a timely manner. I have been with this dealership since 2008 this is one time that I was in and out within less than two hours. Thank you More

After dropping off my vehicle at the service dept, I was kept informed and was sent a video clip via text showing and explaining the condition of my tires which helped with the decision to replace 2 of them kept informed and was sent a video clip via text showing and explaining the condition of my tires which helped with the decision to replace 2 of them. I usually receive fast reliable service here and will return next time. More

Timothy Graham has been my trusted sales consultant. This is my fourth vehicle leased with him. I look forward to meeting with him at the end of my lease because he is so kind, friendly, patient, accomm This is my fourth vehicle leased with him. I look forward to meeting with him at the end of my lease because he is so kind, friendly, patient, accommodating and professional. He puts my mind at ease in a scenario which would otherwise be very stressful for me. I find him very trustworthy and I enjoy talking to him. Zuriel Rodriguez, who helped me with this year’s lease must also be commended. He shares the qualities listed of Timothy Graham. More

Great service and employees are very kind. Free coffee helps. See them next year in 2024 Free coffee helps. See them next year in 2024 More