Sloane Honda

It is 443pm…I went to the dealership at 4pm to get an oil change as my service light is on. I was told that I came too late to receive service. The express service person changed his wording once I said expr change as my service light is on. I was told that I came too late to receive service. The express service person changed his wording once I said express service gets served until 530pm. How am I late? His response was well I was supposed to leave 10 minutes ago. He did ask me how low my level is I said 10%. He said well you can get 1000 miles on that percentage. I asked if they could make an appointment he said one of them can help you. I walked to Dan McCarthy desk as he has been servicing my car/s for years. He said yes. I asked if he could schedule me an appointment for an oil change. He told me he doesn’t do that as that’s an express job and that I needed the one man who I just talked to. Anyone who goes to this location knows that on their shortest staffed day there is still at least 5 to 7 people working inside. The manager and someone else was in their office watching and talking. My point is I have been going here for years and the service has drastically declined over time. It saddens me that no one was willing to service a car for an oil change that technically still belongs to them. I am not sure what changes have occurred at this location but if you cannot honor express service on the day to day then don’t offer the service as customers expect to be able to receive services that are offered. More

Thank you Dan, you’re the best service advisor! My dad went in for some issues with the heat, and even with language barrier, Dan was very patient and polite to explain very clearly and instruct h My dad went in for some issues with the heat, and even with language barrier, Dan was very patient and polite to explain very clearly and instruct him how it should work. My dad even said this is the best experience he had at a service center. I couldn’t be more appreciate for your help. Will definitely come back when our Honda needs any service done. Thank you again! More

Most unprofessional place. Put car in for repair -collision. Had damage after they worked on it. They said they would fix it. Would not return calls. Finally returned my c Put car in for repair -collision. Had damage after they worked on it. They said they would fix it. Would not return calls. Finally returned my call which I missed. Called 2more times and texted. No call back. Plus I found out that they outsource it. They don’t do the work in house. Worse experience. Oh….had it for a week. I have photos but I can’t post them here unfortunately More

Mark was very professional . .He explained everything that was going on with my car and he got back to me ia a very timely manner. It was a pleasure dealing with Mark. Thank you .He explained everything that was going on with my car and he got back to me ia a very timely manner. It was a pleasure dealing with Mark. Thank you again Mark. Dennis Berman More

a pleasent experience, grea,t staff thank you jamie very clean and comfortable waiting area clean and comfortable waiting area More

I appreciate the professionalism and prompt service. The facility when waiting for service is clean and spacious. The facility when waiting for service is clean and spacious. More

This dealership is so easy to deal with. Their staff is professional and caring. Appointments are on time so that waiting time is kept to a minimal. Mark explains everything that is being Their staff is professional and caring. Appointments are on time so that waiting time is kept to a minimal. Mark explains everything that is being done. More

Zaire Sumner my Assistant Service Manager was very helpful, professional and nice for me when I came to Sloan Honda just recently for my battery issue. He kept me informed while I was waiting at Honda helpful, professional and nice for me when I came to Sloan Honda just recently for my battery issue. He kept me informed while I was waiting at Honda. I did not have to wait too long. He let me know about my possible cost. Also Nicholas the mechanic who worked on my car was very helpful, professional and nice an a great job on my car. Thank you very much. Ferne Antkowiak More

Dan is the best advisor at Sloan Honda. He is always polite and he listens to my concerns. He is not pushy and I always ask to be placed on his schedule only. Give him a raise. He is always polite and he listens to my concerns. He is not pushy and I always ask to be placed on his schedule only. Give him a raise. More

Came in with an emergency the day before Christmas eve with no appointment. Needed a new battery which was taken care of within 2 hrs. Very pleased with the service and the courteous attention. with no appointment. Needed a new battery which was taken care of within 2 hrs. Very pleased with the service and the courteous attention. More